HMP Senior Solutions

The place was always dirty. I personally seen many people being neglected. The staff would sit around and do nothing most of the time. There would be a few that would help out

Do NOT put your beloved family member here. This is a "you get what you pay for" facility! Though it may appear from the outside to be OK, once you enter it has a awful odor resembling urine/dirty diaper stinch that sticks to your clothing for hours after leaving. This facility is supposed to be secure and safe for residents with memory loss issues. Well the slide locks they use at the top of doors (other than the front door) will certainly do the trick huh!!? The Fire Marshall had to be informed of their "security" standards, which he remedied immediately by removing the slide locks! The staff, if you are so lucky to find one on a Sunday, is very dismissive, rude and unhelpful overall. Susie(?) a nurse assistant or whatever her "title/credentials" supposedly are, is the worst of them all. She has a "not to be bothered" attitude anytime we've needed assistance. I asked for help getting Dad a cup of coffee to enjoy his home baked cookies we brought for him and she blatantly ignored, was very rude and stalled in her actions to the point I had to ask the young man in the kitchen myself to get it! He was one of the two ONLY kind staff there,[removed]. [removed]. In our opinion, he is not treated with dignity, respect or concern for his care. Which brings me to the point of "The Rights and Responsibilities of Residents" that, by law is to be posted conspicuously. If you are lucky enough to locate where it's posted,(I had to ask a staff member to show me where it is), bring a flashlight and some glasses because it's in a dimly lit hallway typed in small font on old, dingy, papyrus looking paper!! Our intention is to get Dad out of there ASAP but unfortunately, we have to battle with the opinion of other relatives in order to do so. He has been there 2 (two) months now and has lost a lot of weight and appears to look a decade older than he actually is since residing at Reflections of Strasburg. When asked how is the food? He describes it as "typical institution" type fare, not a lot of variety and a common, daily staple is cottage cheese! Do yourself and your beloved relative a favor and scratch this place off your list to check out. Their Administrative staffs behavior is abhorrent, egregious, [removed] and intolerable in our opinion and experience thus far.

They are very friendly & helpful when they are selling their services. Unfortunately it is all talk. They say they can take your loved one to & from Dr. appts. Tues. & Thurs. however, the driver is only there until 1pm & they are too full & can't get you in. I gave them my loved ones medication & they did not give it to them & no one called me to let me know this. Medication has been incorrect for 2 wks now. The food is very bland & they wake my loved one up at 5am, yet breakfast is not until 8am. We asked for an emergency pendant & was not given one until 2wks in. Cost is over $4600/mo what does that pay for? Bland food, wake at 5am, incorrect medication, no transportation to Dr. appts. My recommendation......find a different place for your loved ones.

The nurse I talked to was very rude and was yelling orders to the workers showing very little respect. The building was nice and clean but the nasty attitude of the nurse was very off putting. I can only imagine how residents are treated if that's how you speak to your workers. My mother will not be going to this facility.

Was a great place back in 2011 when they were "The Mews" but since it was taken over by new owners and changed to "Oxton Village", things changed for the worse. My mother was there for 3 years, first no complaints, after they changed owners, the care was not as good, she fell numerous times, hitting her head and sent to ER. Every time I complained to owners, nothing was done to improve the situation. After I complained for a third time about her care, they told me I had to find her a different place to go to, and after that would close door when they saw me coming to office, leaving me to talk to receptionist instead. Not enough good help for the number of people they have and violations that should be reported.

I would not recommend to anyone. It use to be a great place but not anymore. The new owner does not care about the residents only the money. They lie to you and do things behind your back. Stay away

My mom was only at Northglenn for a month before she died. Her health also declined very quickly during that time. There were a few vey caring caretakers, however, her final week, days and death were horrible. The lack of communication between Northglenn and St. Anthony Hospice was almost non existent. I often found my mom lying in her own pee during those final weeks. I asked for soft food trays the final week, and even the day she died, I found a solid food tray in her room. I was told she would receive her liquid morphine and lorazepam the last night of her life, or I would be called if it did not arrive, and neither happened. On the last day of her life, communication was so bad, two aides went in to her room with a wheel chair and wanted my brother to take her outside. Other ignorant things happened that are inexcusable. When I asked for the caregiver notes for the last four days of her life, I was ignored. My mom experienced a terrifying death, partly due to Northglenn's incapabilities.

The new owner is petty. Cares more about the money than the residents. He has no problem with throwing a senior out of this home when they are sick and in the hospital leaving them with no where to go upon discharge from the hospital. The owner is also a liar. I have all this document and can and will be proven in a court of law. I would stay away from any thing owned by Edwards. This use to be a great place and the remaining staff are great as well.