HMP Senior Solutions

I called a place for mom ,Jennifer Alwin was my contact and helped me secure a week for a dear friend Judy that was in dire need of a vacation after 4 solid years caring for her husband Don Edmondson after mini strokes and other health issues. Jennifer made arrangements several weeks prior with this facility for Judy to go meet wih them and make payment arrangements.. The day b4 she was to take her husband Don they called her and said they needed a chest exray b4 admission. Well that was impossible to get in one day.. They waved that than they told instead of the agreeded $1,200.00 for 7 days it would be $2,000.00 for 7 days. This was devastating for her,since the only way she could afford to go was family and friends had accumulated the original 12,00.00.This was a terrible way for her to start a much need vacation . I will personally never recommend this facality because of that..Her husband received good care and enjoyed his stay. The people responsible for this costly error do not need to be working their.

We had somewhat of a mixed experience with Oxton Place of Gainesville. It didn't end up being a great fit for my loved one, and the facility seemed to be going through some growing pains. We liked the director, and the staff all seemed friendly, but there we some obvious disorganization. Maintenance issues took a long time to clear up, as they were sharing maintenance staff with another facility. They had a good amount of activities, but since my loved one was higher functioning than most of the residents there they were not really appropriate for him. It wasn't a bad place, but it isn't somewhere I would recommend to those with higher functioning loved ones.

I think Oxton Village is a good place overall, but it has been somewhat of a mixed experience for us so far due to some recent staff turnover. The facility itself is very nice, and everyone is always friendly, but some of the care services have been slipping through the cracks during this transitional period.

Rooms were small. Don't really know about activities or schedules. Liked 2nd tier care.

Director conducted the tour,she was great.Lovely courtyard.Clean but not as nice as others toured.Like that 1st level apartments open into courtyard.

Director was very pleasant, and outgoing. Felt rushed though as we went thru the tour, very clean, no urine smell.

The main facility was lovely but the memory care section was depressing.

It's looks nice on the outside. Once you have your parent in the facility its a whole different story. My mom was there for over 3 yrs they raise the rent every year 160.00 to over 200.00 depending on your room size. I had to move my mom because of the increase EVERY YEAR.They are short handed alot of the time, most of the staff doesn't interact with the residence. Other then that it a nice place.

The staff did a good job with my tour but I was not very impressed with this community, it felt more clinical and depressing. there were not many amenities for the residents, in fact, their game room was a table pulled out into the hallway. The rooms were small. I just knew that I did not want my mother to come here.

When my Mom moved in here October of 2015 it was good for about 6 months. It has been going downhill ever since. The distribution of the Meds is a nightmare. Rarely on time. When as needed meds are requested, it usually requires 2-3 requests and even then sometimes they do not show up. some of the help does not speak or understand English. The food coming out of the kitchen is hit and miss mostly miss. Mediocre at best. Lots of employee turnover. lots of employees that have been here for many years are gone. Northglenn Heights use to have a good reputation with a 3-4 month waiting list and never had to offer incentives . No more. They are now offering incentives for people to move in and. We are very disappointed with the decline in quality and service that has happened over the last year.

RATING: 2 REASONS: A. Lack of Security B. Turnover of personnel and lack of consistent cleanliness of resident and room. C. Cambridge has been out of Air Conditioning for practically the whole summer and from what we have been informed the same problem existed last year. Being without air conditioning in making sure the bldg. Is cool for the residents is a priority. The kitchen and dining areas are Very Hot. D. Workers who wash the clothes seem to forget where the residences clothes are to be returned(which resident room they belong).

Toured this facility in February 2025. I am familiar with it, as we used to bring our kids there many years for Halloween for the residents. The outer building is nice, and the grounds. Walking in - it is very small and cramped and dated - it is not a very inviting appearance. The gathering rooms downstairs and the dining area are very dated and hap hazard, and was a very big turn off as soon as you walk in. The rooms are big, but they are very dated - and the lighting in the halls and rooms are not good. We decided against this facility due to the unhappy feeling looking around. We chose a new facility - which is nice, but all these places have the same issues, and its disheartening knowing your loved one is stuck there. They all have lame staff, don't do what they sell you, and have turn over issues. I have a neighbor that removed her mother from here - they could not get housekeeping to clean her room on a regular basis.

The Staff was Gracious! But we were upset that we had to move My Sister to another memory care facility after she had been there for only two weeks!! And then the service declined as well!! So now it’s under new management as an Independent Living facility!!

I would recommend you check other communities in the area. I moved my loved one from another city, and because it was so far away they didn't do an assessment prior to my loved one moving in. They are charging for care that my loved one doesn't need. The director is stating they don't have time to do an assessment on my loved one still due to the staff turnover. The staff has had a turnover, and this has put the housekeeping into a place where residents are complaining.

High staff turnover. Until recently, the residents were without bus service to run errands, go to grocery store, etc. for an extended period of time. Now, they have borrowed a bus and a driver from another facility. Food is frequently of poor quality and small in portion size, per relative who is currently a resident there.

I have lived in Ukiah for 30 years and have worked in the medical community for over a decade, I am well aware of Mountain View Assisted Living. Being the only of its kind in the area, Mountain View has struggled; I know of three families now that are looking to relocate loved ones! While the staff that works there for the most part are wonderful people, the leadership of Corporate America needs some work. They seem to have a very difficult time keeping leadership in the building. The end of last year they were making head way in the community. Mountain View was lead by a woman named [Removed], that was making strides in the perception of the community. She was not "corporate", she had a genuine love for the building and the residents that occupied it. This was the first time that the medical community had taken note! She had taken over a building that was in serious distress locally, and began to make people re-think their stance. At some point this year she disappeared. I have heard through the grape-vine it was a "corporate" decision. They apparently don't know what they had, because since then they have fallen more from grace than ever before. Mountain View is lovely, the people that work there are angels; but whoever is responsible for that territory doesn't know how to mentor its leadership, and see the gold through the shadows. I hope they can find an equivalent replacement someday, or they are going to continue to see a harsh community perception. For [Removed]; I hope she has moved on and found a place that prizes community, respect, resident first mentality, and a corporation that can see the forest through the trees. For a building that prizes their website on resident satisfaction and community; they perhaps should find/keep leadership that promotes and lives that philosophy.

I toured this community when looking for my mother.The memory care was not a good environment. There were a bunch of people in one room doing nothing. I would not recommend.

I felt that I was given bad information regarding the room set up and level of care they were able to give. I was told that in the private room, our family member would be able to control temperature. That was not true at all. The emergency pull for falling did not work. Not nearly enough staff. It was just a very bad experience.

Very friendly but under-staffed. Food is NOT nearly as good as advertised. Cleanliness is a real issue. Total price was $500 per month more expensive than quoted prior, but by then it was too late as my parents had already committed. Many other smaller "promises" have not been kept. Not very satisfied but will do for now. Will likely begin looking elsewhere soon.

The staff are long on selling their plans to keep you there, but short on providing care. They claim they don't have time to walk her, and suggest I hire someone to come in there and do it! My mom often smells like urine or stool and wears dirty clothes. They claim she refuses showers and help wiping. Obviously they have no skills in working with dementia patients to elicit cooperation with their care. Nursing (administrative only) staff is unwilling to meet her needs and offer excuses that they lack the staff to give her care. Wonder just what we are paying for.