Community First Solutions

Owners are not up to the task of providing safe and caring environment. Moved mom out to a better and safer place in summer 2024. This used to be a [community removed] but care went down in 2024 with new owners.

The Exec Director ("Exec Dir") left in [date removed], following many others who have left after private equity bought it in [date removed]. New management (the interim Exec Dir and now the new Exec Dir, have compromised safety and take no ownership when residents are hurt. Although there is some incredible staff still there, there aren't enough of them left to make this a safe place for mom.

I moved my parents to this community in [date removed] and 5 days later my Dad passed away. My mom is currently a resident and if you would like to hear about our experience, email me [removed].

Absolutely, the WORST care I have ever experienced for my loved one. I wouldn’t send me dog to this place to be looked after. The administration and staff give the poorest care I have EVER seen. I have NOTHING good to say about this facility.

What stood out to us about this community was the great food, and the place was new and clean. But we had a pretty horrible experience overall. The staff completely ignored my dad (who has a lot of needs), and the front office staff were terrible at communicating with my sister and me. We moved our dad to a new facility last month. I would very much not recommend HarborChase of Beavercreek. They were severely understaffed. I know everyone is, and it's not their fault, so I cut them some slack for that. But the management was really bad, and we never got the impression that they cared.

The biggest concern that we had while our loved one was at Sunrise of Rochester, was that they were giving our loved one 5 times the amount of medication dosage for months and months. Our loved one had lost multiple items and clothing that they were never able to find. When our loved one had covid they kept her sedated to keep her in her room. The staff were amazing but the upper management was just atrocious .

I feel this place is NOT a safe place for our loved ones due to one of the doors being left unlocked around the clock. I was told that there was someone at the desk at all times to keep an eye on who came and went thru that door. This was a lie that door was unlocked and no one at the desk to observe things. This was very disturbing to me. Take this for what it is worth to you.

The care was very poor. Having to wait 30 minutes to go to restroom is uncalled for. Also their people that do baths tend to pass the buck to someone else which results in not getting bath on scheduled day. Sheets don't get changed I personally stripped the bed two or three times so they would have to put on fresh sheets. My loved one pushed button to go to restroom and when they finally came they said you have a pullup on so in other words go ahead and pee your pants, My loved one still knows when they need to go to the restroom so they should be taken when they push their button . My loved one was not supposed to be left alone in restroom but they were left alone . There's more but I will stop with these few complaints . I will not be taking my loved one back there. This facility has a REALLY GOOD physical and occupational therapy department. They were very nice and did their jobs with good results. Thanks to them for their kindness.

A few years back this was THE PLACE for your loved one to recover. Now I believe there is lack of leadership, not enough motivated staff, poor quality of care, and general technologies that malfunction (pendent call light buttons that have batteries in them that no one checks to see if they are still functioning and horrible WIFi reception) to name a few. The call light for my family member routinely took more than 30 minutes to answer. The PT is great ! The OT, due to one therapist that talks more than works and seems to lack motivation also made this therapy very upsetting. The nurses are usually unable to answer any questions that are asked of them and one of them was down right intimidating to my family member and they were truly afraid of this nurse. Dining services was awesome! Friendly and a breath of fresh air.

DO NOT GO HERE. [removed]

There was a large disconnect between what sales told us and the level of care my mother received. I'd be hesitant to select this facility if your loved one isn't fairly independent. The facility is beautiful and well designed. Activities are plentiful. Food is good and the dining experience pleasant. The residents are delightful. What you pay for is the CARE, though. Go into this one with your eyes WIDE open and plan to visit frequently if your family member needs any assistance. We've had challenges with staffing, housekeeping, lack of checks, meals, and med errors.

We visited the Sheridan to inquire about a community for my mother. We were thoroughly unimpressed. The sales lady, [name removed], had no clue what she was talking about, changing prices each time we talked. Seems like they are only out for money. Would call me weekly to see if we were coming. We chose Magnolia Springs instead and are much happier. Buyer beware.

My Father died there. I don't think the staff really cared. Wasn't our first choice. He went there for rehab and in the short time there, his life got sucked out of him. Nurses were rude to family when we made requests on his behalf. They made it clear that we were not their priority. Social worker came in when we were leaving and instead of being discreet, she indicated that he was going to be there for a while. I could see my father's will to live leave his body. Dies two days later. Congrats Idiot. Hope others can find another option than this place.

This was the ABSOLUTE WORST home for memory care !! They had inexperienced staff. Very rude to the residents and didn't care for the needs of the residents .. I went in at 2:00 am to check on mom .. I went at all hours of the day and night ... Only to find mom in the bathroom with the laundry bag between her legs being used as a adult diaper .. It was saturated in urine and feces. Her other clothes were in the closet, wet and smelled of urine . That's all I will say .. I removed my mother at 5:30am and all of her belongings ! I did NOT pay Sunrise the balance of I believe was 17,000 and they DIDNOT bother me for it if you know what I mean ... I could have sued the day lights out of that place .. But didn't because of who we are and what we believe .