Parallel Management Group

Our family had an in person tour and it was just an okay tour experience, but we do believe they are now making some updates and changes to freshen up the place

They sold me on Medicaid waiver and I told them how much my loved one made and they acted like they did not know the finances of Medicaid waiver which shocked me. I thought they would be on top of that sine they are a facility that takes Medicaid. I did have to move my loved one out of here due to that.

Make sure you get everything in writing as far as the financial aspect. They need to improve on their billing system. Make sure your monthly bill is coming out of your account. The nursing staff is great and they do a good job. I would recommend it, as it is a nice place. My loved one has adapted well.

I would say to maybe look around more for another community for your loved one. Two of my loved ones have been here and when my first loved one was here it was new and now it is not as new. My current loved one does not mind the looks as much. I feel like they do not have the staff to be able to do more with the residents. I have to go pick up my loved one to take him to go get his hair cut and any grooming done.

Dad liked floorplan but did not like area it was in. Food plan was great offering 3 meals a day. They pay everything but cable so would still have that expense floor plan we liked was the 1 bedroom at $2300 /mo. which is more than [removed]

This facility was very sufficient and affordable. Staff was friendly and knowledgeable.

On my tour I saw a dark, dingy and very old community. I was shown a mode room. There was mold in the bathroom and the mirror was falling apart. I was taken back and not satisfied.

We had to move out of this community as they were not able to care for my wife's needs. They charged us for extras that some of the staff did not have the qualifications to help with. Some of the staff are nice and others are not as nice. The food is pretty good. This community is not as well managed as other communities in the area. I am not sure I would recommend this community.

I was able to take a tour of the community and I must say that they need a remodel. The apartments were nice and looked like they had been remodeled, but the rest of the community was falling apart. The hallways were bad and so were the doors.

We took a tour of this community. I didn't have much to compare it to, but it seemed like a nice enough place and the tour was informative and professional. It was well kept and clean, and I liked the circular layout. It did not seem very culturally diverse, however, and I was afraid my loved one might feel a little isolated here.

I haven't been overly impressed with Sterling House so far, there is a lot I would like to see them improve. The staff are friendly for the most part, but there are a few employees who are not so friendly. They also just feel understaffed in general, so response times and meal service can be slow. The meals themselves are hit or miss in terms of quality and nutrition, and since they are prepared in the facility next door and then brought over Mom said she and the other residents feel like they are getting the leftovers. Mom also has not been able to get the range of therapy that she thought she could.

Too small for Mom. She would be bored within a day. A nice place, though.

The memory care unit did not have enough help also because the memory unit was so large residence will get lost and could not be found for long periods of time. I believe for the car take care could have been better. I ended up moving my loveone because it was not a good fit for the price I was paying.

I would never choose this place again.

The employees are all very nice, but they don't have enough staff to care for the residents are they should be care for. Every time I go to visit, my mom has grease hair and she stinks. I have to brush her teeth and her partial, as it always has food in it. I also like that they have exercise classes for them

I toured this community. The staff was not friendly. It was fairly clean, but the facility itself seemed dark and dingy. I wouldn't recommend them to friends and family.

I did not like this community and this was an immediate no. It just did not seem to be run well and the vibe and environment was not something that I was looking for. I set up the tours online and then when I got there they had no idea that I was coming in for a tour and this kind of threw me off.

The community is good for independent or more assisted living care. I don't feel the community can provide skilled care due to staffing and training. If your loved one is independent I would recommend this community.

I toured Brookdale while helping a friend find a place. I felt that the community was too massive and too institutional. I knew that it just would not be a good fit for my friend, so we continued looking at other communities.