Parallel Management Group

The staff were all extremely friendly during our tour experience. The reason we did not choose Crystal Creek was because it just felt more dated and institutional. It was cheaper, but because we could afford it, we decided to send mom to a place that felt more like a resort.

I suppose that increases happen every year, but 13% is ridiculous. And 30 days to come up with that money is insane. I was needing more help understanding expectations as I work full time. The only answer I get is "read your contract". I would like to share that the care staff here is amazing!

We picked this community because of the location. The activities needs to improve, and it would be nice if the had games, and exercises. Overall, it's a good place but they are short on activities.

My loved one alway cleaned their plate, so I assumed they liked the food. They participated in some activities, and seemed to enjoy themselves. It was a quick adjustment. It's a nice facility, and has a nice set-up. My only concern was the vegatables, which is sometimes old, in paricular the broccoli.

The staff were accommodating and helpful. Unfortunately our experience here was very short, but we were pleased. I would definitely recommend Maple Heights to others.

Brookdale Delta seemed like a pretty good place based on our tour. We ended up going with another Brookdale that had more activities and social opportunities for our loved one.

The activities are fine for our loved one he has enjoyed several of the things they offer. The staff members do a really good job encouraging our loved to stay involved, and at this point we do think the value for cost is good.

It's a nice facility, but the food is not very good. We chose it because it was in our price range. It was the cleanest and nicest facility in our price range. I would recommend this facility to others and have.

The staff was good. The food was adequate.The kitchen staff was easy to work with. The room sizes and layout of the community was good. They had outdoor space for the residents to use. Overall we had a good experience.

This community is meant for those who have a budget to stay in. The care appears to be top quality. They do their own tests for UTI and do not automatically call 911 when someone is known to have fainting issues. They work with the family to determine how to react to non life threatening situations. However, the buildings are dated and rooms small compared to more expensive communities.

My mother spent the final two months of her life in hospice care at Brookdale Delta, passing away just shy of her 101st birthday. We were very pleased with the kindness and competent care she experienced while there. She was very content and we couldn't have asked for a better environment in which she could have spent her final weeks. The only drawback was a somewhat chaotic experience we had with issues of billing, but I believe it was just a passing situation that has likely since been worked out. In the end, matters were fairly settled. We left with a good memory of my mother's time at Brookdale Delta and especially of the kind people who cared for her.

Nice place

A larger unit. The layout with the 4 buildings for different levels of care is good. The facility was clean and well organized. Rooms are of good size for dementia resident.

My father is doing pretty well since his move to this community. I do feel he is safe, and in good hands. The staff is good. They are friendly when I visit, and have been helpful whenever needed. The community, and his room are well-kept when I visit. Everything is going well for us with his move to this facility, and it is one I would recommend to my friends.

Maple Heights Retirement Community was a very nice community. The accommodations were very nice. The people were great and did their best to try and take care of my loved one. It ended up that he needed a more secure facility. I wish they could have provided me with a statement I needed so that I could gain POA sooner and get him into a proper facility. But due to legal obligations that I don't fully understand on their part, it turned into quite a lengthy process.

The staff is very friendly and accommodating. They seem to be knowledgeable and concerned with the well being of their residents. The things I didn't like about the facility were more cosmetic; the dining are was a little spartan, and in the memory care unit showers are not in the bathroom within the residents' room.

Crystal Creek is a very nice facility. It is well run and very good with its residents. It is also a great value. I marked 4-stars for cleanliness because the decor is dated and getting a bit "worn" - however the facility is kept very clean. I am glad my mother moved there.

I have no complaints about my loved ones move into this property. The staff have been wonderful to work with and I am comfortable with the care they have providing her. She has had no problems with the meals and enjoys participating in some of the activities with the other residents. Overall we are pleased with the experience and would recommend it to anyone.

I have no complaints about the tour I had taken of this community for my father. The staff where on time to our appointment and made sure to answer any questions that we had for them in detail. It was just not the right fit in the end decision.