Parallel Management Group

They do pretty good overall. It would be better if we could have heat control in the individual rooms. It's centralized heat, and it's really hot in there. The common areas are a perfect temperature and in the rooms it's like a sauna. It would be nice if they washed the clothes by individual rooms rather than all together, clothes come up missing or you end up with other people's clothes. The food is good and there are no complaints about the activities. They wanted to do bathing on Tuesdays and Thursdays, and that seems like odd timing, to have a bath after two days, and then not again until five more days. I would think they could space it more like three days and then four days or something. The staff is pretty friendly, the ones that have more experience seem to be better with adjusting to the residents personalities.

Pops has been at Maple Heights for several months now and I have to say that it is nice being able to sleep at night knowing he is someplace safe. The staff is always friendly and when ever a situation arises that requires our attention we are notified very quickly. They let us know when he is having a difficult day, if he missed a meal, refused meds, or has experienced any other event that we need to know about. They are prompt in letting us know these things. I often see many of the residents socializing in the commons area and they all seem rather content with their surroundings. I also like that there was no buy in required to get Dad his apartment. All in all it is an above standard facility and doesn't have that hospital feel to it. The apartments are also larger than any others we have seen, even at high end senior living complexes. They are real apartments not just an over sized closet with a kitchenette. We have had as many of six visitors in his apartment and it was a comfortable visit. If you fail to take the time to check Maple Heights out, you have missed an exceptional opportunity.

I am impressed with the care, facilities and cleanliness. The staff is friendly, helpful. My dad has been here for 2 weeks, I really appreciate the way they manage the facility and care for the residents.

The Care staff is great - they are hard working people, just short staffed like every business does, I get it, it's about profit, but it is noticeable.

It is an amazing place. My grandma is doing much better and has made great friends. Yes, we would recommend Bridgeway Park to other families based on the experience

Super-friendly Staff that really care about the people who live there. All of the residents I interacted with without staff present) really liked living there. On-site Medicaid extended care.

It's very quiet, clean and well run. However, it just came under new management/ was sold and there are indications that it is changing to a money-hungry company. For instance, no coffee refills at meals...

I really like the layout of this facility (4 buildings, all one level, 20 rooms each). They're in the middle of a major renovation and the newest building looks very nice. Hope the other buildings are following soon. Staff (caregivers) are doing their best, but are multitasking a lot (helping with cleaning the rooms, training new staff, etc.) Would recommend this place once the dust (& administrative turnover) is settled a bit.

I was a very hands on participant during the time that my Mom was there. I was there every day and I did practically everything for her. They do not have a lock own memory unit and my Mom although she wasn't a flight risk at first, she couldn't even make herself a cup of coffee and I monitored everything she did. As time went on she got worse until eventually we moved her to the 3rd floor where the nurse and aids were centered. That was better but still I had to keep watch over the competency of the workers. Quite quickly my Mom went on hospice care and passed within 2 months. So.... I was ok with Maple Heights since my Mom's days were numbered and I was able to be involved every day, also a big thing was the cost. Very much lower than most. Another important thing... very important, is that they do not have a lock down unit. So technically no memory care. Good place for active to minimum elderly.

The overall experience would be a 4.99 because no place is perfect. The activities get a 3.5 but I am limited by what my wife can do. You get a lot for your buck here. I would most certainly recommend Smith Farms Manor to other families!!

I find Brookdale to be what I need now.

What our family likes the most about Crystal Creek is the staff. Their staff team is very friendly and caring. The staffing does seem to be an issue though, not sure if it would be better anywhere these days. However based on the experience we have had so far, we would recommend this community to others.

Brookdale is better than most other facilities in our area but as in all facilities there is room for improvements

The only reason I didn't give All fives is because there were staffing issues but they made the best of it and they were really nice people so it was easy to overlook that deficit by staffing issues. I mean nobody wants to work. They offer quite a few studios and one and two bedroom apartments as well. They also have an onsite medical team that we took full advantage of and that is the staff that was short handed. I thought it was reasonable too.

My loved one is a resident at Brookdale Battle Creek. The staff has been super friendly. They take good care of my loved one. Her room is clean and her laundry is always done.

Best: cleanliness, helpfulness, food, price. Least: understaffed; disorganization in coordination of services; too few activities for residents. The world has progressed beyond Bingo. They accept the Medicaid Waiver. Many other facilities don't.

Based on the experience we have had so far, the friendliness and cleanliness of the facility is top-notch. The meals need improvement. They need to be served on time and hot. More activities are needed.

Mom does not have guided activities outdoors (such as encouraged to be outdoors, supervised walk in the garden/area between building). She is nutritionally well cared for and socially engaged with staff but she lacks outdoors and fresh air.

Over all the experience was good, with a few exception around housekeeping. I know they are short staffed which was part of the problem. I would recommend to others.

I have and will recommend them to others. Caring , friendly staff reasonably clean building, quite neighborhood. They had open rooms and a small amount of patients which should give staff more time for each patient.