Turnaround Solutions

If someone asked me about the community I'm not sure what I would say. The staff is very friendly. My mother's is happy with that. The restaurant, that's another story. I've eaten there and some of the food is good but my mother and my aunt, who also lives there, complains a lot about dinner. That's the only meal my mother eats there. The restaurant is the only real amenity that they have. And I don't think what we pay a month is worth it. We picked this place because my aunt lived there and she's my mom's sister. I let my mom decide, but I did tell her if it was me, I would choose to spend my finally journey of life with my siblings. That may have been a mistake, but it is what it is.

With the meals and dining service they don't let the residents order off the menu when they have the buffet, we wish they would go back to menu ordering for the residents. We cannot rate the activities because our loved one does not participate in them.

The move in process at The Princeton Senior Living was rocky, as we got no information on who to contact for different things. It is difficult to get someone to call you back when you have questions. For example, we had questions regarding the first bill. We were told that someone would call us back, but no one did until they called because the bill was not paid. Then they tried to charge us a late fee. I would recommend The Princeton Senior Living if your loved one is fairly uncomplicated except for the dementia. The care partners that have daily contact with the residents are fantastic and caring. They have very little training, however and individualizing care based on specific residents' needs is spotty. If your loved one is likely to be satisfied staying in a large group and doing all the fairly routine activities, this facility will be great. If your loved one tends to prefer being away from a group or is very impulsive, they have difficulty adjusting their techniques to fit that person. Communication from a nurse(LPN usually) is very hard to obtain, so if there are ongoing medical issues or you are still trying to find the correct medications to help dementia behaviors, it is difficult. Also, although this facility is supposedly a Level 2 Assisted Living facility, the manager didn't know what that was and none of the residents here are at a Level 2 need. In summation, if your loved one is physically healthy with just the dementia and you are willing to deal with minimal and slow communication, the actual care and kindness to the resident is outstanding at this facility.

We picked this community because of the price. Towels and sheets are supposed to be changed once a week and someone is supposed to vacuum once week that does not happen. They also charge to deliver meas to your room.

My parent is elderly but able to care for herself. We chose Vitalia because in the initial presentation they convinced her she wouldn’t have to cook or clean anymore. This was becoming very tiring for her in her home. We were also looking for social activities. The cleaning that is done takes less than 10 mins per unit and consists of a spray bottle and rag. I don’t think they have REALLY cleaned the bathroom in over a year. The cook is replaced every 3-4 months. The only upside is socializing which the residents do. Very disappointed.

They have not cleaned her apartment unless I questioned when there would be there. There has been a problem since she moved it. Once they are there they do a good job. Trash seems to always be over flowing. Friendly enough but usually the person you need to discuss a problem is not there ie, housekeeping, billing, manager off Friday, Saturday and come in on Sunday afternoon. Every one seems too busy and tell residents will get to it as soon as they can and it may not happen. The food is usually dry because they have been plated wait to serve. Our loved one has not used the activities. I don't feel the quality is the same as when she lived there before. I have started researching other facilities. Her 3 months will be up at the end of October. Mom likes her apartment, feels secure, people nice.

I encourage them to go look at it, as it may be a good fit for their parent. My mom's preference was for excellent food and she's not getting that. Activities...my mom participate in many and staff reminds and invited her on occasion.

I think folks that are more highly functioning do better since they have trouble staffing. They allow animals which is fantastic. Since staff are always coming and going, they have training and process issues.

This was a problem for me it was like they don't want you knowing there care fee's. I had t write corporate to get permission to see them. If something changes there quick to add the fees and slow to take them off. That was my main problem. Good Staff and good food. We cannot comment on the value for cost, and when it comes to the activities our loved one does not participate in them.

It's a nice facility, still trying to work out some issues. We picked this community, because of the location, it's a nice place, and at the time, the personal care. I would recommend it, as long as they would put in writing, what personal care they will do.

We picked this community because, the sales person and administrator had a very appropriate concept about the residents. The concept and intentions is really good, but they did not deliver, the level care that I anticipated. There is a lot of content and happy people there, but it was not the right fit for my loved one.

The food was very good in the beginning. The activiites were better around the holidays, but it has tapered off a bit. They need to improve on communication and be swift with their actions to medication management and scheduling physical therapy and occupational therapy. The facility is very clean and nice. The care fees are a little expensive. There should be a higher quality, for the prices that they are charging. Other than that, things is great.

The gentleman I talked to on the tour at Vitalia was very nice. I appreciated that he wasn't pushy. It was an older facility though, and had not been updated.

They can improve the staff shortage situation,educate staff on importance of patient cleanliness, importance of caring interactions with patients, sharing info as needed with family members, and most importantly CARING about the patient. Be open to suggestions/concerns of family. Some staff members were wonderful and caring,it's just not enough of them.

My loved one is very comfortable, but doesn't always feel the most secure. It is a beautiful facility. The care is more important than aesthetics. There has been problems with dispensing medication, lag time on responding to residents when they push their button, they're unprepared when a resident checks back in after a hospital stay/step down facility, mediocre food and service, and issues with cancelling workout classes without notifying the residents.

We didn’t like Holiday The Cambridge because it included dining - they didn’t give the option to be independent with your food. I also didn’t think that cleanliness was up to snuff. I just wasn’t impressed.

The community felt like a large hotel, and was more expensive than we wanted to spend.

Many of the staff are friendly and caring, however the executive team is a challenge and communication is poor with slow response time.

The call buttons weren't working for my loved one. So my loved one would call me to call the community to get something accomplished such as bathing, dressing, etc. The building looks nice and the friendliness of the staff during the tour was excellent. Once my loved one moved into the community the staffing was limited and the residents were on quarantine due an illness in the community. There were no activities, socializations, or meals in the dining room. The quarantine lasted for two weeks. I feel the residents should have been checked on more often during quarantine instead of just meal and med times. This is what upset me the most. I feel that my loved one was checked on more during rehab at another community, than here at The Kentridge. The adult briefs that the family ordered for our loved one was moved to the storage locker of the community. These were never utilized by the community by my loved one, and we ended up getting these after my loved one passed. There was another family member that sent a card and the community never turned it back over to the family. The tour was wonderful and what we got was subpar.

My loved one had a short stay here. The care staff was great. My loved one fell during their stay, and my loved one was going to come back after rehab. The management wouldn't guarantee that my loved ones wouldn't fall again. Due to this stalling point by management, we ended up having to move my loved one out of the community. Management avoided getting the answers to the family on our questions regarding the ongoing care for my loved one for several weeks. My loved one loved their time here and wanted to go back.