Merrill Gardens

This was a wonderful community with great staff. It was more expensive than I wanted to spend.

I was really impressed with Arbour Square at West Chester. It was a smaller community, brand new, and spotlessly clean. It felt more homey than other places we toured. The staff and everyone was great. My parents spent a few nights there to try it out. They loved it, but at the time, one of my parents in particular just wasn't ready to make the transition to senior living.

I'm very happy with everything going on here. One thing I am a bit disappointed in, is the pool is only 3 & 1/2 feet all the way around. It would also be nice if they added a dog park, but other than that I'm very happy here. My apartment is fantastic; it comes with a full kitchen and a washer & dryer in the unit. They offer activities, which include excursions to restaurants and other places about once or twice a month, and game night with different board games about twice a week. Throughout the day they'll have a lot of people who go off into either partners or groups of 4 to play different card games. Rummikub is a big game here, which I'd never heard of until I moved here. Overall I would recommend Merrill Gardens to others.

I believe this is a great place. This has both assisted living and memory care, and this allows your loved one to stay in the same community surroundings. There are people here that are still very independent as well. There is a big mix of care types of residents in the community. The communication with staff is good. The meals are served in the dining room three times a day, and there are menus for the residents to order off of. Your family can eat a meal with you for a fee. The meals would be delivered to the residents rooms if the resident is sick. They had great COVID protocols and they didn't have any COVID residents in the community. They also have offered boosters to the residents. They have their own in house pharmacy. There are so many activates available for the residents. There are movie nights, meet and greet for residents, and more to choose from. They have a piano bar. There is a beauty salon on site for the residents to use for a separate fee, and standing appointments are greatly appreciated. This includes hair cuts, hair color, nails, pedicures, and facials.

I like Merrill Gardens. The independent side is a very friendly community. It's like being in your own apartment - you can come and ago as you please. It's a very friendly atmosphere, and very convenient for senior citizens, especially if you can get around on your own. It's very inviting. The staff is great. They have great activates. I thought it was a good value.

Just like many other places right now they are experience some staffing issues, but the staff that is there is outstanding. They truly are doing their best to give great quality service to the residents and family. Those who work in the dining hall especially go the extra mile which offsets some of the related staffing issues. The new director [name removed] has been so helpful, our loved one really likes her. Overall we are very pleased with the friendliness of the staff. They have great activities, our loved one is very impressed with the things they have during the holidays and all the movies they show. We think the value for the money is really good and we wish we could live in an environment like this

I love this place. It's the best decision I've made, and I am very happy here. It has been a positive experience from the first day I arrived. The staff are the best. They give great attention to the residents and provide great services. I've made friends. I love my apartment. I recommend Merrill Gardens all the time.

I like the community during the tour. They wanted to put my loved one in Memory Care area for care, and I was able to find another community that was willing to put my loved one in assisted living.

Our tour experience with Merrill Gardens at Ballard was outstanding. The facility and staff was equally as impressive as the other Merrill Gardens location that we went with. The only reason we did not choose this facility was because they did not have any income qualified apartments.

We went with Merrill Gardens at The University because it seemed like the best fit for my loved one. I would tell others that some locations offer income qualified apartments and some do not which was critical to learn, we found out the hard way. I would recommend Merrill Gardens Communities to others looking.

Truewood by Merrill Boise was located in a busy area, which some people might prefer, but my loved one was looking for a more country location with wide open spaces.

It is a really good place to put a loved one if they need assisted living. The communication has been good. Sometimes it can be hard to get a hold of a staff, due to staffing shortages like a lot of places do today. Sometimes it take a bit to follow through on requests from the family. The community has a lot of activities available for the residents to participate in.

We toured The Pines and it was a 5 out of 5. The pines was apart of our top two communities and it was a hard decision between the two. We the other community, as it boiled down to cost and distance.

After my dad passed Mom needed to be closer, so I began searching for the best place for Mom. We found Mistywood, now Truewood and found more than a place for Mom. We found a home for Mom. I love the facility but truly it was [name removed], [name removed], [name removed], supporting staff and residents that made our decision. Mistywood, now Truewood has been a wonderful experience during a difficult transitional season. Very grateful & thankful we found you. Now a Truewood facility, more improvements are coming. Mom has a home and community that has assisted her during this new season she is in. I appreciate each of you so much. P. S: Mom loves going to the beauty parlor on- site each week and getting her hair done by [name removed] ( she does manis & pedis too) A mothers daughter - [name removed]

We toured Merrill Gardens at Monterey, and had a good tour experience and first impression. We chose another community because it was my loved one's preference.

We have had a positive experience. Overall the community is very nice. The staff have been very, very nice and kind. The communication has been good with the staff if we have questions or concerns. The residents are served three meals a day and have anytime dining available.

The facility is very beautiful and brand new, well laid out and had easy access. The staff have all been extremely friendly. For one person the apartment size is perfect. They offer a nice variety of activities and she loves the food. The value for the money is great, you get exactly what you pay for. I would absolutely recommend Merrill Gardens at Columbia to others

We chose Merrill Gardens at Solivita Marketplace because the value for the money was great and also the location was close to me so I could go visit dad often. The apartments are a really good size. For us it has been great and I give them 5's all the way around. I would recommend them to others looking.

We have had a couple of med errors. My loved one is very active, and they wanted to take their meds. The staff wouldn't allow my loved one to have their meds to take when my loved one was out with friends. This individual staff member ended up throwing my loved one's meds away and didn't give them to my loved one at all. The meds are thrown away if the meds are not given to the residents within a two hour window, one hour before and one hour after. According to the staff member this is the policy due to a state regulation, I don't find this appropriate. This has all taken place in the assisted living. My loved one has moved to a different care type within the community now, and is enjoying their time now. They have lots of activities for the residents to participate in. They have a theater, a pool, and a gym for the residents to use. If your loved one needs change the community is able to care for them in the same room.

Truewood's tour was very thorough. They asked all the right questions. And they answered all the right questions. They were on par with other places we toured and liked, and I didn’t see any issues. It just came down to personal preference for our family.