Harmony Senior Services

We picked Harmony because it was new and the ratio to patents was great. Once they got up and rolling it was an entirely different. They are understaffed most of the time. The staff that they do have are always looking at their cell phones and not watching residents. My mom had a horrible accident there. She was in a locked down memory care. But somehow she managed to escape numerous times. After the last incident where she was hospitalized we decided to move her for her own safety. My mother was missing for almost 3 hours before anyone realized she was gone. It was another resident who notified staff. Conveniently the cameras were not working and the door to the outside area was broken. Therefore it was not locked. It had been that way and they knew about it for 2 months prior to my mom’s escape. Bottom lines don’t look at the new fancy stuff. Look at the care they are giving your loved one.

Memory care is a poorly planned unit with blind hallways that do not facilitate monitoring of residents. The odor of urine is pervasive, the AC has problems and mold is growing in some of the rooms. Housekeeping doesn’t exist and laundry is not done regularly. My family member received no help and had no way to call for help. She had no showers. I mean NO SHOWERS. Medical problems got worse and I learned that she didn’t get her medications as ordered. She was snowed on the same doses of meds allegedly given at Harmony once she started receiving them after leaving. Heart failure swelling that got worse at harmony despite escalating medication doses resolved quickly after leaving. Staff told me my family member was confused about her meds and I believed them. Such regret now. They are prisoners to caregivers who are short staffed and burned out or simply don’t care. There is no spiritual care. Even with nearly daily visitors and consistent communication with leadership, nothing helped.

After you sign the paperwork, there is really no contact person. No one guiding you through the move in process. I was told there would be an activity or another resident would be my loved one's buddy. Neither happened. Nobody from the facility calls to give updates, no team meetings. It may be great for a family not dealing with a senior with dementia, but for us it's been frustrating. They could work with the family to develop a care plan that makes sense. They could be more transparent as to exactly what their personnel does for our loved one. They could have a contact person that could call with updates/concerns or have an e-mail to communicate things like appointments/visits/new concerns. My loved one has been here for a couple of months and I have yet to have any of my concerns addressed. Currently, I would recommend this facility to someone who only needs Assisted Living.

That place is a nightmare. I would come into my husbands room and there were puddles of urine on the floor. He was never showered unless I did it. He was sent to the hospital and I was not notified. They debited my account for his rent after he passed away and I had to fight to get it back. I have nothing nice to say.!

We have removed him and most people have left due to the lack of care that was provided from harmony. At one point they fired nearly everyone and didn't have replacements. Residents would be waiting for food at meal time and no one would be there and no food prepared. Eventually nurses had to come cook and were angry about it. They also never provided snacks like theirs contract says. Those working would completely ignore residents- even nursing staff. They would "drop off" medicine in random places to residents who could not see and had dementia and then say it's not their problem. They do your laundry, but lose most of it.

Since the turnover six months ago patient care has been abysmal. The new medical staff had never even seen my loved one…didn’t recognize his name and admitted they’d never seen him. Apartment was filthy and smelled of the urine they let him sleep in without doing his laundry or attending to his personal hygiene. Medications were misadministered. The administration does not respond to emails or phone calls so you can’t get any answers or information. Stay away from Harmony.

They put up a good front but did not deliver. Corporate never responded to our emails. Go somewhere else. They promised great service but did not provide it.I would not recommend that place to anyone.

The memory care section is very depressing, the staff is not as caring or involved or as friendly as the assisted living side. Weekend staff are AWFUL. You get an ignored depressed feeling walking into the locked memory care doors.

Our family had an in person tour with Harmony at Martinsburg and the lady giving the tour was late getting to us and then she acts like she didn't know why we were there. I felt like the tour was very rushed and she didn't go over any prices with me. She gave me a folder and said all of the information was in it and if I had any questions to call her

Before you commit, they promise you the world, and they're so convincing ! Great smoozers ! It would take three weeks sometimes to get the room clean and that's after persistence of asking. If you need to talk to somebody, they're always in a meeting unavailable! Doctors not available! Quality care not there! The food was good and the activities were good! And it ends there! Value for the money zero !

Harmony at Hershey was not the right environment for our loved one, and they did not communicate with us at all. There was not enough staffing and anytime we would reach out with questions or concerns it's like they were running away from you, they didn't want to talk to us. Our loved one needed more care then what she had received. We felt the staff and doctor would not listen to us. However the activity people were absolutely wonderful.

Our family did not have a good experience at Harmony. I moved my mom out after 30 days. It looks great when you tour, but don't be fooled by the makeup! They are very difficult to get a hold of anyone. They make you feel very uncomfortable there. I often found my mom in the common area with feces on her and partially dressed, and this was in only a few weeks. If you approach staff, they made you feel bad and ashamed to ask for help. I could write a book about the numerous bad occurrences at Harmony. I have moved her to a different facility, and things have been so much better. At first with Harmony, I thought that was just what the nursing home industry was like. But I now know it was just Harmony.

Several friends and family members moved in a few months after they open . They have been through 3 Executive Directors and Chefs since they open . They have not even been opened a year. If you are expecting a nurse there either on the Memory Care side or Assistant Living past 9 or 10:00 pm look else where . My mom is perfectly able to take care of all her personal care needs with the exception of medication management. She was just discharged from Christ Hospital and because she was on a PRN medication and one on every 8 hrs she could not return to Harmony . She is paying for Medication Mgt , but they do not have a nurse to administer them or even hand it to them .

I wouldn't recommend anyone go to Harmony at Savannah. After paying attention to the details of the care my loved one this made an impression on me, and it didn't meet expectations. There have been times that I have had to clean the room to make sure it doesn't smell. There is a commode and there are times that the staff don't clean it, or don't rinse and wash the commode out. There was a time that the staff left the shower water running from the handle. There was a time, that I smelled marijuana on a staff member. Most of the staff are nice to work with. There is a nurse and an aide that have a condescending remarks and attitude towards the family. The plug in air fresheners are used in the community, and this is a fire hazard and toxic to the residents and visitors. I finally got a call back after leaving several messages about the questions I had over the bills. The front desk staff are very nice. There is a delivery fee if the staff have to deliver the meals to the resident's rooms.

Anybody who can't take care of themselves should not go or be admitted there. I was told repeatedly that my folks would be taken care of. They did not get meals often and one day did not get lunch or dinner. They were supposed to have three aids per floor and rarely did, some weekends there was only one. If you can take care of yourself it might be a good place.

There isn’t enough room here for me to go into great detail, but I thank God that I found somewhere else, besides the Harmony At West Shore memory care unit, to put my mother recently. I have been a geriatric nurse for over 30 years, and I can honestly say this is the worst memory care unit I have ever seen. Gross understaffing for the LOC the residents require, little to no notification when my mother had a decline or change in status, most recently there was a 4 to 5 day delay in the Hospice doctors orders, meanwhile, my mother suffered because of it. Severe lack of communication between staff, and the families who are trusting this facility with their loved ones. Shame on the people in charge of this facility and running it now.

We did not even spend one night at this community and we felt that they are not honest people, we felt what we were told was fraud and it was nothing what we were expecting.

This was a horrible experience for the family and our loved one. They took money after my loved one moved out of the community. I had to bring food for my loved one. The food they provided was worse than high school lunch food. During the times I visited my loved one, I saw residents that weren't cared for properly. If you're on the independent side you are fine; however, the memory care and assisted living you should be concerned. None of the promises the community made to me about the care my loved one would receive wasn't followed through with during the time in memory care or assisted living.

We did not have a good experience at Harmony. I would tell other families - don't go there. They were understaffed and unprofessional.

We had a terrible experience at Harmony at West Ashley. My loved one was not being taken care of, and he was not being given his meds properly. It was a hole in the wall, and I would not recommend them to anybody.