Harmony Senior Services

Harmony at Martinsburg evicted my mother when she began to manifest signs of dementia, instead of transitioning her to their memory care unit, which was the declared and acknowledged intention when she moved in 6+ years ago. While I worked to relocate my mother to a new facility, communication from the Harmony at Martinsburg director was unreliable, cold, and unprofessional. The director also refused a request to meet in person so we could discuss my mother’s care and I could provide an update on my efforts to find my mother a new home. Harmony at Martinsburg was happy to take a substantial amount of my mother’s money every month, until they determined she was no longer worth the effort, and then they threw her out. Had I known then what I know now, I would NEVER have selected Harmony at Martinsburg as a place for my mother.

Our experience with memory care was awful. They were understaffed, inexperienced/not trained in dementia care. There is no support from the upper management. The meds were never administered on time and management was so difficult to get in touch with. There are staff/caregivers that are/were caring and are/were trying their best under difficult conditions

Harmony was bad. We pulled our loved one after 3 months. Not enough staff to handle their patients. Memory care patients brought out of rooms each day to sit like zombies and be easy to keep eyes on. The staff gave more focus to their cell phones than the patients.

The experience was terrible. I would not recommend them to anyone else. My godmother was locked in her room several times when I went to visit. On four occasions, she had fallen in the floor and could not get up. Her hospice nurse was also a witness to this. One of those times she had been trying to go to the bathroom so she had soiled herself and the nurse techs had to clean her and they were not gentle. She contracted Covid and when I called to ask how she was doing (since I wasn't allowed to visit) I was put to voicemail three times. I witnessed a nurse tech throw her shoe across the room in a fit of anger at a resident. Upon further investigation, I find that they have been sued five times in Richland County since [date removed] for wrongful death and medical malpractice.

Staff is friendly but sometimes take a long time to respond to resident call buttons or billing inquiries. The turnover at the Director level is terrible, and appears to trickle down into staffing issue. Dad has fallen several times and family was not notified. They are unable to accommodate residents with visual disabilities.

Memory care is NOT RECOMMENDED in any circumstance. They are abysmal with staffing, care, food, everything. They do not communicate well with the family. Staff turnover is frequent and constant. They do not dress your loved one appropriately even if you are specific and bring it to their attention multiple times. Put to bed in the same clothes worn all day and possibly the day before. They do not help with bathing or even suggest brushing teeth or washing hands. They never engage with residents in any way or even let them use nice enclosed outdoor space just that tiny courtyard. The most they will do is shove food in their mouth and then park them in the movie theater or let them wander in and out of everyone's rooms. Safety is a major concern as well. If you stay and front desk person has left for the night, you might also get locked in because you can't find anyone to let you leave. Do right by your loved one and keep looking. This is not a good place, no matter how often you visit.

It's crazy and disrespectful. My family member does not get consistent care of showering and bed changing or laundry.

Untrained staff, poor communication, want more money but don’t do what’s promised, cold food, Food items on menus not always available, lose Laundry items so best you do it yourself. Recommend staying away from this place.

I have nothing good to say about that place. Did not like anything about it. They are way under-staffed! All of my Mom's clothes were either lost or stolen, despite putting name tags in all of them. Communication with the nurses is horrible.

If "community " means Harmony, I would tell them not to even consider going there. I brought my loved one home from Harmony after being there six weeks. I will not recommend Harmony at Mt Juliet to ANYONE. Being there was Hell on Earth. If "community " means the city of Mt Juliet, I would tell them our Police Department is second to none. Mt Juliet is an ok place to live, but it is growing too fast and infrastructure is not being kept up for the growth.

The Substandard care my mother received at Harmony is nothing short of neglect (definitely some improvement opportunities for Harmony.) I would NOT provide a positive input based on how poorly my mother was cared for by Harmony nor would I recommend. My mother's needs were not met. The staff was not proactive of the needs of my mother but more reactive as issues occurred. Harmony did an assessment of my mother and convinced our family they could meet her needs where she is in her dementia and physical conditions (two hip replacements at age 89). Sadly Harmony could not meet her needs as promised, hence my comment about being proactive vs. being reactive.

They are friendly to your faces but once I left there was a worker that would taunt my mom and speak hatefully to her What care? I had to hire a part time caregiver to be with mom when I couldn't be there I have a picture of the slop they fed her Activities were non-existent No comment about value b/c my mom was left alone when she needed help so often including for 45 minutes on the floor in her own feces (just 1 example) there is NO VALUE in a place like that. Don't put your loved one there!

Worst experience of any type in the world. She declined in every way in the short 15 months she was there. Was hospitalized and at one point during the first 60 days I received a call out of the blue from some hospice agency asking if I was interested in services for her since she was hospitalized and I was not even advised by the facility that she had been taken to the hospital. The staff really started nice but the turnover is so high and once things started going bad they were completely rude. At one point we monitored how many staff were there and one month they on five occasions had only one person available in the facility for all floors. I asked repeatedly for a tour and to get her engaged in activities and it never happened. It is very sad because she wanted to live there for years. I had high hopes for her experience there. But the drained us communicated none and left her sitting in chair declining.

I left. Short staffed. Staff always quit Place dirty Food inedible Apartment beautiful. Lots of storage z space. Staff depressed Don't recommend this place. Big mistake Friend was invited to dinner by a resident last week. Food disgusting and came cold just as I recalled. I ended up cooking for myself daily so why stay?

I would not recommend it unless the parent can live independently and take care of themselves. Do not plan on being able to "age in place" if it becomes necessary for a loved one to move to a higher level of care. I would also suggest that they closely monitor the prescriptions that a loved one is being given to avoid them from being over medicated and overcharged and this also applies to monthly billing to avoid excess charges. We were forced to make other immediate arrangements for her care. Luckily the hospital was understanding and had caring doctors and nurses that helped us. We never sent her back there. This was the last of multiple instances and my mom deserved better. We were paying way too much for the level of services we received. Luckily every senior care facility is not like this. I know they were undergoing management changes at the time but this did not excuse the level of care my mom received.

Awful awful place that I would never recommend. They made my mother miserable. She wasn't given her meds even close to correctly. I know that she didn't receive her medication's because I provided many of them and they were unopened bottles. She used to tell me she wasn't getting her medication's but they would do a song and dance and act as if she was crazy because she was in memory care and she didn't know any better. when I got the remaining medication, I was floored. Four days into her new facility, she was snowed on the very medication that had almost no effect on her. They had no effect because she wasn't getting them. Additionally, they didn't give her her heart medication's as prescribed, and she had severe swelling in her legs and feet to where she couldn't even wear shoes. She developed stasis ulcers on her legs, which never healed and caused her a great deal of misery right up until the day that she died. the swelling resolved with four days of arrival at her new facility. It was just unexcused. The manager manager of the unit was not a nurse, and the caregivers had no knowledge of anything. There were usually only two or three people on the floor with 30 residents. One person would be giving off the medication. I would call it an alleged care facility. I cleaned her room and did her laundry, or it would not get done. She would not have gotten assistance to shower if I or hospice did not do it. Poop on the wall and floor. Toilet uncleared for three months. No assistance provided to dress morning or night. She was on her own. Even with visitors 5 days a week, they did not care. Almost no staff. They were prisoners, not allowed to go outside in a closed in area because the staff were either unavailable or too busy checking their phones to offer assistance. All of these issues were repeatedly addressed with management. I even sent this photos to the director. Do you think anyone cleaned it up? Nope, it was a stye until the day she left. She died 7 weeks after leaving there and I live daily with the guilt of making the last many months of her life a living hell because I doubted what she told me. I would nit wish that place on anyone. They are just in it for a quick buck. They then tried to keep two weeks of money paid in fees by saying that I didn't give proper. I gave exactly the notice that was in their handbook. It took months and they finally refunded part of that back to me. Iwent all the way to the CEO. Of course I heard nothing from the CEO and the upper level manager that I did hear from paid lip service, but I suspect just wanted to make me shut up and go away.

The Business Office practices and record keeping are less than par. The communication has been insufficient in attempting to resolve and accounting matter, and rather that work on the issue, the staff have been finger pointing at each other for accountability. Needless to say, due to turnover, some of those involved are no longer employed, so those remaining have used them as a scapegoat. Hence, I am in the process of filing a formal complaint.

Recently moved my Mother out of here . They are short staffed in all departments. I used to chat with the staff often and it wasn’t nothing but complaining and Overwhelming for most of them. Not enough Aides or Med techs my mother was given her medicine 4 hrs after the set time and this wasn’t a 1 time incident it was Multiple times my sister and her husband had called . The Food is Bad the Cook who runs the kitchen is her unprofessional uniforms are nasty and some of the staff wear regular clothes .. just because something seems like something doesn’t mean that’s the truth and I’m very dissatisfied

DO NOT SEND YOUR LOVED ONE HERE!! Corporate fired most of the managers -GOOD MANAGERS and now they make the buildings share them per staff. The ED is never in the building and I am told constantly she’s “next door” . When you reach out to her she’s very rude and condescending. She seems very disinterested in what’s going on in the community. The staff is running the building and they say so themselves because they have no leader. The medications are never on time and they are constantly running out. Doctor’s appointments are missed on a regular basis. Activities has been bad for a while and is worse now. When we call we never receive a return call back. Administrator is the worst about that and then nursing. We visit and she’s never there, so we have to talk with the nurse who seems to be doing her best, but not equipped to run a whole community with no help. Some days the odor is so bad that I have to hold my breath going down the hall. I am looking for another dementia unit ASAP.

I can tell you up front that Harmony of West Shore is NOT a place I would recommend.People need to be aware of how bad they are.