Brookdale

Brookdale is very nice and well kept. Staff always pleasant. Food was pleasant. Only had a hiccup over laundry during a time that washers and dryers not working.

Very sadly my dad's health declined and he passed away prior to moving into Brookdale. My experience with Brookdale was 100+ percent pleasant. Very very helpful and we were reimbursed fully for the funds my dad had paid towards he moving into the community.

I am beginning my 7th year here and though out the time I have greatly appreciated the warm environment ,the very good dining experience and particularly the warmth and support of the staff,who callcme by my name not apartment number.

The management was very nice and helpful in whatever need I had. They really work with you and try to help in any way they can in this very hard situation. The only reason I did not choose this facility was because I was able to get a 2 bedroom for my parents elsewhere. If this would not have been the case this would have been the facility for me.

Mary was incredibly kind and patient and took us for a really comprehensive tour of the facility. My grandparents were very impressed by the quality of the area and the housing. The heated pool was a big plus as well.

My dad has been here since [year removed]and we love the atmosphere. It is very easy communicating with the staff and they are always friendly and accommodating. The facility is clean and well managed. The activities, food, cleaning, and laundry services are all great. Maintenance is very prompt to requests or needs. If 10 stars were available, I would give them a 10. If you are looking for independent or assisted living for your loved one, I would highly recommend.

I liked the cosy atmosphere and the apparent friendliness of the staff. There seemed to be multiple ways for the residents to be engaged

This is the most amazing place. The staff was so helpful and the tour of all the available amenities was fantastic. [name removed] did a great job explaining things to us and the residents seem so happy. We have talked with many of them the past few days and they live living here. Thank you , A Place for Mom, for telling us about this place!

Facility was very clean, staff helpful and very attentive to residents. Residents were in good spirits and got along well with staff Place not able to meet our needs since we need care after a surgery rather than a living location. I would be happy to live at Brookdale in Newberg if it was for me!

[name removed], led my tour. She is welcoming, smiling, knowledgeable, a good listener and straightforward. Facility has lots and lots of windows for bright light to shine in. Spacious, well lit halls are a plus for walking to individual living quarters. Impressive to see the hugh open community area, massive restaurant style dining area, craft area, and more. Each of these community areas are well marked so visitors know what area is what. The Brookdale Pinnacle is a wonderful option when choosing your Assisted Living needs so come by and see for yourself.

This wonderful facility was clean with friendly staff. The health and safety of the residents is a priority. The common areas are inviting, pleasant and easy to move around in. [name removed] was very accommodating and answered all of our questions regarding Brookdale Courtyard. The food looked good and there is a full calendar of activities for the residents. It’s located in a residential neighborhood which lends to the peaceful setting.

[name removed] was friendly, very thorough and gave me tour of the facilities including a an apartment. All my questions were answered and I was very impressed with the facility and staff.

The staff seemed knowledgeable and caring. I know if I have further questions, they'll be able to answer. I like how small it is and the staff to patient ratio.

My wife and I took a Tour of Brookdale this past Saturday. We loved our tour with Brookdale. [name removed] was amazing! She answered every question we could think of and some we didn't think of. She showed us two different room types that we were interested in and made me feel confident that my mom would be welcome and very comfortable with them. When Mom is ready to move forward. Brookdale will be the place for us. Thank you for putting us in touch with them.

[name removed] is amazing. Food has been tough to get right based on dads needs. Also often left without utensils and food is cold. Apartment size is great, residents are great. Cleanliness is okay. Location is okay. The staff is what makes this place great, although some care has been over-promised. Its the operations/understaffing that may be the thing I would say to take into consideration.

I thought the facility was top notch. You could tell the staff genuinely cared about the residents and wanted to support them as much as possible in being independent, which I appreciated. The studios and the one bedrooms were both larger than I expected and the value of the amenities for the cost was very good. We really liked the place. The only major two drawbacks for us, which is why it won't work for us at this time is that transportation is not provided to the Durham VA or the Garner VA (my dad is a vet and his medical care is all through the VA system) and there wasn't an option to use the transportation to be dropped off to other places (other than already scheduled spots). There is also an extra cost for medical concierge services which is okay but it impacts the overall cost too. The place was really well kept up though and in a great location, wonderful activities, great inclusion of family for things.

When you enter the facility it feels like home. The staff is friendly and knowledgeable about the care given. The rooms are a little small but big enough to meet mom's needs. I chose this facility and had mom admitted there without any bad feelings.

Our Mom has been a resident for over one year. When she first entered her assistance needs were fairly high as she was recovering from a serious surgery. Although it took a little time to get things rolling smoothly and for her to recover, I can now say that everything is going very well. The administration has been transparent, been an advocate for her on several issues, always has an open door to concerns, taking care of any issues immediately. The caretakers have been warm and loving and many go above and beyond. They have helped our Mom improve and gain independence as she has healed and have cheered her along the way. Although no facility can be perfect I believe Brookdale has positively worked with us to resolve and improve any concerns and always in a pleasant manner. Our family looked at several facilities and we are very thankful that we chose Brookdale. They truly strive for it be a warm and family environment.

Keeping family members informed and feeling welcome. Multiple activities for both physical and mental stimulation. Homelike atmosphere. Coordination with Home Health Care is very good. Staff is available to listen to your needs.

My father in law moved to Colorado from Montana. He has a home and property in Montana, so we were worried about making the move. We didn't want him to be isolated. He loves Colorado and is taking advantage of everything that he can. He is very happy.