Brookdale

Everyone is very helpful at all time. Too cold in dining room and generally cold in public areas.

Mother is happy here and staff are very responsive! They are very caring people who have responded to mother's request quickly. They could improve on the food by having more selections and time meals are served. Not sure the time for breakfast but lunch is 11:30 to 12:30 and dinner is 4.:30 to 5:30. I Not a fan of the way the dining hall is ran. They will not open the doors until 11:30 or 4:30 and people just gather at the doors. Why not let them in to socialize??? Also the staff seems to be in a big hurry. Just my opinion.

What we like the most about Brookdale Cypress Station is the friendliness, but would like to see some improvement on the responding time of the request. Yes, we would recommend this community to other families based on the experience we have had so far.

Brookdale East Niskayuna caters to dementia and Alzheimer's patients only. It is small which allows for a quieter atmosphere.

Food is limited on options sometimes due to the large number of people to cook for. I believe it would be that way anywhere. Dad orders out if there is nothing on the menu he wants to eat. Out of the 5 months there, he has ordered out 2 times. Pretty good for him. The activities are geared more for women but that is because the men won't participate in planning. I really love this place

This place has been a wonderful place to be. Everyone is friendly, welcoming and very professional. I’ve always felt safe. I would recommend to others. Get the room with the vie. I’ve enjoyed my time here!

Honestly, I think 5 for all. I think the facility needs a make over but everything is going great. The last couple of months the staff has found my father in a common area(not laid out on the floor) but in need of assistance. Twice they have called me...once prior too 911 only because he was refusing, the second time after 911 to let me know what happened. Both times I acknowledged their concerns and voiced my appreciation. Loved ones are cared for here.

The staff I have encounter are very contention and very concerned about the well being of all residents that I have talked with.

My moms experience has been very good at Brookdale. She hasn't been there very long so maybe come back and ask me in about 6 months but for now, she's doing well. It's also important to note that she's not in the memory care unit. So my responses are for the general assisted living section. I believe where my mom is now at Brookdale, we do still have to pay if she ends up up in the hospital.

very awesome community with great staff and managers! will always recommend! everyone is always nice and always smiling with a positive attitude. one of the cleanest buildings around. a wonderful place for your loved one.

I would give each a 5. My brother went into assisted living 5 years ago in the middle of COVID. He had a hotel room nothing more, now he's in 2 rooms with a kitchenette apartment, more affordable on a fixed income. The staff is wonderful! He was in the hospital recently and they called him to see how he was doing. Just amazing from the place he was in for 5 years before moving him to Brookdale. THANK YOU FOR GIVING ME THEIR NAME!

We had a great experience and felt welcomed in my mother's short stay before she passed.

Everyone here is polite and compassionate, with a genuine and caring spirit. As a result, Mom has settled in quite nicely. She enjoys the other residents and the multitude of activities that are offered. We can feel comfortable and confident leaving the facility knowing that Mom is being well taken care of. That offers her loved ones a great sense of relief and peace of mind. We thank this wonderful and compassionate staff!

Very friendly and warm. You feel welcome and you are still independent

5 all across the board. My Step Father was at Brookdale and he was kind of a grump. The staff there did everything we ( his daughters) asked of them even when our Dad was being stubborn and agitated. I'm believe it's worth the price to ensure your loved ones are well cared for.

I'd give all 5's but #7 a 4. They are in need of a big multipurpose room for activities. It's cramped in the lobby that they use. The employees are friendly and it's a clean facility and yes, we would recommend this community to other families based on the experience so far.

We enjoyed our stay at Brookdale Oro Valley! Unfortunately, due to an altercation, I had to relocate my spouse to another facility! However, The Administrative Staff was outstanding! Executive Director [name removed], and her Staff was very professional & courteous! We were very sad to have to leave Brookdale!

Our loved one does not participate in the activities and the overall value for cost is pricey. However, what we like the most about Brookdale Rome: 1. Close Proximity to where we live making it easier for us to supplement and address her needs. 2. Her Spacious two bedroom apartment. 3. The attentiveness of the staff when she has a need. 4. Her complaint that less than 25% of the food is edible, must be weighed with the fact that nobody cooks like she used to. As I have mentioned, I frequently test the food that she claims is inedible and have found 90% of those meals, very acceptable and delicious. 5. It should be noted that not only at Brookdale, but the five other facilities I reviewed prior to selecting Brookdale, had most of the residents I talked to complained about the quality of food. With so many Uber eats, etc., we just supplement her meals with any of 20 different restaurants that deliver right to her door.

Toured for grandmother. Not ready to make a decision but would definitely put this community up top. Great staff and friendly atmosphere. When she is ready we will have her come meet some of the great people.

Great looking community. Very will kept and the residents all seemed to be very happy! The environment is inviting and the staff are all very friendly. When a decision is ready to be made, Robinwood will be top choice!