Bonaventure

The reviews are good online but since those reviews they have a whole new incompetent management team. From day one we were misinformed, numerous problems every day that never got solved, it is a horrible place to go. Severely understaffed and untrained care givers. It took a letter to the CEO of Bonaventure to get things rolling and then we left that place as soon as we could! We could go on and on and on of the issues we've had there, I'm telling you do not let anyone stay there. It is a bait and switch con job to get you there, sure it looks beautiful but looks were very deceiving. Can you imagine having your loved one stay there for 5 days with no phone, a broken heater that didn't get fixed for 8 days, the most unskilled caregivers and on and on and on.

I brought my mother here 7 months ago and from the very beginning it was a nightmare. no onboarding, no welcome, the room was not ready they didn't have her name in the computer so I had to hold on to her medicine for several days and administer it myself. Things progressively got worse: meds given by someone who didn't even know what they were, delayed medical attention by the ball being dropped for 2 days, never ever had her room cleaned weekly the food was horrible until about a month ago when I went to the regional manager. now they're being fed with the rest of the facility is being fed which should have been all along. Them doing her laundry is a joke. they ruined more than half of her clothes so I do it now and I can't get them to wash her sheets and towels even though it's included in the contract. I believe the rest of the facility is okay but Memory Care is broken and so far has not been fixed. I'm waiting for another facility to open up and will be moving my mother soon.

I moved out the place was not clean. The staff was always changing. Meals were not on time . One. Night I had no dinner. They said they lost the ticket. One hour after that they said they were out of food.

All so friendly and nice then I left [name removed]in Memory Care. Didn’t visit for a week as their suggestion was a couple of week for adjustment. Went after a week He Wa still on the same clothes, sick and shoes never removed, sat in chair to sleep not bed, no teeth brushed. He’d fallen and not called me. He was so traumatized as was I. Ankles swollen over top of shoes!!! I had paid extra for special care for him. It was awful. Took him out of there the 9th day. I reported them to all State agency’s and surprised your rating was 41/2 stars. State found no infractions after speaking to staff yea, residents Yea, and family members who never visit. AWFUL PLACE JUST LOOK NICE AND PUT ON A FRIENDLYFACE!

At first glance, the facility is beautiful and new. The sales team was friendly and accommodating. But that all changed once we moved into the facility. They immediately raised the price [fee removed] in the first month. They were grossly understaffed. We wound up doing basic things like laundry and linens as they were not being tended to. Packages were not being received or being stolen. It was all around a bad situation and I regret making the choice to move my mother to the facility

All ones! Presentation was great but help was not there. He fell in the night hit his head on the dresser and laid there calling for help for an hour. Sent to the hospital alone and no follow up. Called me in Mexico instead of daughter [name removed] who was the emergency contact. He came home with cellulitis on both legs which is life

There needs to be more bus van trips. The food was salty and unhealthy. I had to order a salad with my dinner and I think that a small green salad should be included with dinner. Less ice cream and more fresh fruit. Being a type 2 diabetic l didn't have too many choices.

This place was highly recommended to us. Going on tour of the place was fabulous and so many things promised. We put our dad there and he was able to walk, talk and pretty much care for himself. After 2 months, he was not able to walk, could barely speak, and had lost a lot of weight. He had bed sores, a very bad u.t.i., couldnt walk anymore and was only getting help to eat one meal a day. His roommate was stealing his personal belongings, and even got into my dads bed several times. I would not recommend this place to anyone. They tell you whatever you want to hear, but they dont follow through.

A nightmare from day 1. They were way understaffed and what staff they had was very inexperienced. Mother's care was so terrible we didn't leave leave her side during the day. We got her out of there as soon as we could

For the ones with a 1 I would really give them a -10 I moved my Mom after 4 months and many many issues. They are way under staffed. The food was awful tasting and when it was served it was cold. Sometimes the residents would wait an hour to get served or in my Moms case they forget several times to go get her and bring her to the dining room to eat. Isn't that what assisted living is all about....giving assistance. Her call button necklace didn't work most of the time and she fell and laid there for a 1/2 hr. Before they found her. She was bleeding and it got on the carpet. They said it would be cleaned but when we moved in march it still had not been cleaned. She fell on January 2nd. They also raised our rent by almost [amount removed] and couldn't tell me why. After I pushed for a month and they wanted to close their books but I wouldn't pay they figured out they didn't check a box.....it was the cost for getting my Mom who is in a wheelchair to the dining room. Again isn't that part of assisted living and the [amount removed] we were already paying! I had to tell them how much they owed us because they didn't tell us first it was raising. They couldn't even figure it out. When I'm asked about a reference I always tell people do not go to Bonaventure. After several discussions with the director and many emails outlining the problems with no resolutions, I found a much better place for my Mom and they actually take care of her and make her a priority.

Overall is a 1 - This is because of management promises that never happened and things in the unit that were never repaired- including main heater that never worked and toilet seat that was broken and dangerous to use. They were friendly but didn't do what they said they would. No orientation, no help with questions, no one-on-one time for a new 101 year old resident who needed help. The food was good but extra hassle to have in room and when mom missed serving time that ended at 5:30 she went hungry that night. No experience with the activities. We spent [fee removed] on furnishings, [fee removed] on membership fee + one month rent and she stayed exactly one week. They sent a refund check of [fee removed]

Beautiful facility. Buyer beware for Memory Care. Spent a month working with this facility. Knowing that they still did not have State approval for occupancy in Memory Care. Did my walk through, placed a deposit, them knowing the level of care my mom was, her Assessment completed at her current facility hoping to not burn bridges, approving the care plan, being asked to bring in her POA 2 hrs before Dallas the Executive Director called me to say she didn’t qualify. That nursing staff and medication administration was an issue. I’ve yet to be told on follow up exactly what happened, they refuse to communicate. A total bullet dodged! Only in the hopes to get her closer to me with where she is very well cared for. Check out reviews and you should be concerned. Staff does not enjoy working for them based on reviews.

We're having trouble with them, continuing to bill us even after she moved out. There are not enough staff at the facility, and it is not particularly clean. Their book-keeping is slow and incorrect from time to time. I do not recommend North Creek.

My dad, partly due to poor care by Bonaventure, ended up very sick with flu and pneumonia 2 weeks after moving in. He died [date removed]. Avoid this place! But other options can be. as bad or possibly worse. If you place a relative here, you will need to come every day to do care giving tasks and check on your relative. Bonaventure memory care of Medford is not a good place

Bonaventure would be okay for an elderly person who is independent, but not for those who require a higher level of care. They are not qualified to offer that. I would not recommend this facility for anything other than Independent Living.

On a scale of 1 to 10, I'd rate them zero. Horrible management and untrained staff. I found Mom on the ground at least 6 times in her few months there. Memory care was staffed by young people without training that were told they'd be mentored and they were not. The floor in my Moms room was so filthy and forever sticky that we went and bought a Swiffer and mopped every time we were there. Someone stole our mop after about a month. The med station was open and nobody was around. Anyone could have happened by a taken anything out of the open cart.

My loved one was previously a resident at North Creek and the experience was not good. I would not recommend this facility to others.

A one is my vote, every mealtime one woman screamed everyday and you were unable to have a conversation! It is not a dementia center I would say so stay away. Many are by themselves in their rooms. I would not recommend them to others.

[name removed] was very nice. [name removed] ended up with cellulitis and went to the hospital. We were so disappointed in the experience but he was a temporary resident and the regulars looked fine.

I was previously a resident at Oswego Place Assisted Living Community and overall my experience here at this facility was terrible. The staff at this facility were good, but they were overworked. The food was awful. The cleanliness and friendliness were good. The care services were terrible. Overall, no I would not recommend Oswego Place Assisted Living Community to others.