Bonaventure

We did not have a good experience with them. We were set to move in and they told us that the person we were waiting on to move out hadn't moved out yet. They put our loved one at another facility, pretty far away temporarily while we waited for them to vacate. That was a lie, they actually had some violations that meant they weren't allowed to accept new residents, until it was cleared up. Then we ended up having to go to where they had moved our loved one and get him to get out of that community.

It's disorganized and everybody quits just as soon as you get used to them. They tried to serve salad to a resident with no teeth. Until they are able to hire decent people here I wouldn't refer people to them. I wouldn't send them here.

Looked great at the entrance and in the dining room, very large. When we went to look at rooms the first one was a shared one for my mom and it smelled, someone had not been there to clean the bathroom. There were two separate rooms but did not have doors and also the wall did not reach the ceiling so I would assume if one tenant had noise such as a tv then the other would hear it too. No furnishings are included and no real closet, for as young as this building is it seemed old.

Staff is good but the management is not good. They do not return calls and have horrible communication. I had issues with them not returning calls to my insurance company which caused late payments. The whole thing has been a total hassle.

My mother moved to Olympic Place 3 1/2 years ago and seems fairly happy there. However, since she has dementia, the rates have increased substantially, which is understandable. A few months ago, we were told she needed more care, and that her rent would go up by $1000 per month. I was sent 4 e-mails in 3 days, insisting I sign her care agreement right away, so they could start charging more. (Many things wrong on it, so they had to be corrected first.) It wasn't until months later that I found out she was being billed $1700 extra instead. (We have an auto pay set up, and have NEVER gotten statements.) They then said she needed more care than expected. Then a few weeks ago, we were told she would need to be moved again, (the 3rd apt for her!) and it would be completely set up during lunch. When I questioned their ability to get it done in time, the manager assured me that it would be completely done, with her pictures hung, etc. Well, didn't happen. When Mom arrived after lunch at her "new" apartment, there were boxes everywhere and no pictures hung, and Mom wouldn't allow them to finish. Because of her dementia, she now thinks she is moving out, and repacks every day. My brother and I just spent a week with her (we both live in Arizona) and spent much of our time unpacking her each day. We also unpacked the original boxes still sitting there for weeks, and found food, dirty clothes, and even toilet paper that she thought she was out of. We were also told her rent would go DOWN by $600, because the apt. was smaller, which didn't happen! They now say she needs more care because of her confusion about moving, which would most likely NOT have happened if they had totally unpacked her as they had said they would do. The staff there is directly responsible for my mother's added confusion about the move, and we now are being charged for their incompetence! Sure doesn't seem fair to me. The food is pretty bad, as many others have stated. Also, not enough kitchen help, which my very sweet and easy going mother even complains about. I once asked for a sandwich to be sent up to Mom because she was sick. It took over an hour to arrive and was so dried out it was inedible. The wing she is now in (for people who need extra help) smelled like urine every time we walked down the hall, and her apt. smelled so bad we thought a previous tenant's cat must have urinated in the closet! The place is NOT clean when it smells like that! In her last apt, I begged several times for them to move her couch and clean behind it. Never happened. The communication with management has been almost nonexistent, with me seldom getting replies to my e-mails. They have promised to try to do better. If I had it to do over, we never would have put Mom there, but after paying a very large non-refundable deposit, and knowing it would upset Mom more to move, we are stuck with them. I will be taking my complaints as high up in management as I can go. We feel that we have been lied to about pricing, among many other things.

Mom has been there about two years and has seen continual staff turnover. Managers, cooks, servers, caregivers, housekeepers, so many good people get fed up and quit. Food is fair at best, often out of things. Cleaning has gotten pretty bad as well. Mom is independent and paying a lot for a nice apartment, but poor food, slow service, minimal housekeeping.

The administration did not care about their residents. They did not follow care plans, give meds on time or at all.

Kind staff, food flexibility

Very disappointing....room was filthy...bathroom was the worst.... toilet was black from not being cleaned. The staff was ever changing... was often said they will help but they don't. They were not doing the laundry ( I had to do his laundry... approximately 5-6 loads. The laundry really smelled bad) Only person I felt was really good, was the nurse who dispenses the medication. My brother is blind, so he never knew what his room looked like. Very unfortunate.

I would give an overall rating of zero to Bonaventure of Lacey. I've filed a report with both the State office that licenses Care Facilities and the State Attorney General's Office about the care or lack of care that my husband received while a resident at Bonaventure of Lacey.

Poor, poor quality of care at this facility. Critical medication was missed, showers not given, laundry not done, personal attention not given, clothing was lost. After I asked twice they finally showered but did not give the resident the help they needed. I observed the staff loitering around and socializing more than they were helping residents. Management did not appear to be overseeing this behavior. I went up a level and spoke with human relations at the corporate office. All they did was give me a credit on the monthly bill. Management problems were not rectified. I'm concerned for the residents at this facility since no one seems to be doing their job. They don't seem to care, just waiting for another paycheck. Shame on the corporation for making profits at the expense of the residents and their families. I moved my parents out after just two months. I tried to help them do a better job but they proved to me they are not interested. BEWARE

What they could improve on would be food quality, inventory, caregivers response times, medication times, dispensing, handling. Cleanliness of rooms and facility

We moved my Mother in the middle of July and moved her out the middle of September. She had fallen and broken her leg and her memory/dementia was such she wasn't able to go home with our full time care. We paid over $[fee removed]/ mo and they didn't fulfill their portion of the contract. The care here was horrible and we have had issues with them from day one: -Not responding to the pull cord for help. I myself have pulled the cord twice and got no response WHATSOEVER. - Not locking the door to my mom's apartment... The other residents, 2 in particular, regularly just walk in and take things or in one case a gentleman left his clothes in her bathroom. -Not bathing my mother -Not cleaning her apartment -Not doing laundry regularly as stated, only when asked -Being so short staffed that they did not get my mother for lunch or bring her a tray of food. -Informing us of her prescription needing to be refilled WHEN SHE WAS OUT on a Friday afternoon! Do not leave your loved ones here!

It started out okay in independent living. But we had to move them to assisted and that's when the nightmare began. My mom had a bad fall and the Care plans that we had made with Bonaventure were not followed through on. They did not deliver meds on time. They did not check on them and we ended up hiring an independent caregiver to come in which we should not have to have done. My dad spent the day in memory care had falls that were not recorded and reported to me and lots of other items. They are very short staffed and cannot take care of their residents.

I would give it a 0!!! If you want your loved one to get bed sores, poor care, and pay lots of money for this, then you should come here!!

They do not have adequate staff to care for their residents.

Not a place for your loved ones. Poor quality of care. Staff not trained properly. High turnover, management only care about your money. Meals are made on a low budget level, mostly rice and pasta based.

The administration was really horrific to work with. They were very passive aggressive with my Grandmother. They could work on behaving more professionally. My Grandmother never actually received any paper invoices via the mail... though, she tried to resolve this many times. I would assume this is some sort of book keeping error/process error? In person they would tell her how much she owed each month and she would then write a check to them onsite. Food was a big problem... my Grandfather was on a dysphagia pureed diet and they were just feeding him whatever they fed everyone else just cut up. Often the food was quite hard/difficult to chew, also was cold and was a definite aspiration risk. They were making no effort to accommodate his diet and yet charging my Grandmother extra for his diet... yet, not actually feeding him according to his orders. At one point he needed assistance with meals and they did not have the staff to accommodate this. They told us we would need to hire an outside agency for this. The outside agencies we could find wanted 4 hour minimum shifts and were booked a month in advance.. so it just wasn't practical for many reasons. Bonaventure advertised as being a memory care unit... but, then didn't have the staff to assist him with his needs. Needing assistance with meals is a common need for patients with Dementia. My Grandfather lost about 20lbs in the care of Bonaventure... he would have wasted away if we hadn't pulled him out and engaged in home care. Cleanliness: my Grandmother witnessed multiple weeks when his trash was not taken out for two weeks at a time. As well as the floor being sticky in his room... when your shoes stick to the ground it's generally a sign that the floor isn't clean. I personally witnessed my grandfather soiling himself in the restroom and the staff couldn't find gloves to protect themselves. The staff member that cleaned up my Grandfathers diarrhea that was on his clothes and the floor... did so with one glove. As a nurse, this was traumatic to witness to say the least. In their contract it stated that the residents were to receive 2 baths/showers per week. We got a call from a home health nurse that visited him who had high concern that he wasn't being bathed properly as he smelled and looked quite unkept. Lastly, I just need to mention. After my Grandfather moved out... the administration of the Salmon creek Bonaventure passive aggressively threatened my Grandma that if she left even one belonging in his room they would continue to charge her for the entire month under the assumption that he was coming back... despite receiving written notification of his move out 30days in advance. I have never seen my Grandmother so stressed in my life... she was often crying and deeply concerned about leaving the shower curtain in the room... under the assumption it was provided by the facility. FYI, they also do not provide a single personal care item including toilet paper... even though in their contract it stated that they provided personal care toiletries. The staff that actually cared for my a grandfather where really lovely, friendly and worked hard. I personally heard one denying her lunch break because she had too much work to do. They clearly were doing the best they could... but, were stretched thin. The problem with Bonaventure is clearly administration.

It was not a good experience it was disappointing and misrepresented

They can't keep any good staff and most of them have no medical background. I felt misled about the cost and the monthly tenant meetings always had a list of complaints that no one working there seemed to care about. I feel like they are a sinking ship and they are desperately trying to keep people from leaving.