Bonaventure

Do no go there. The cost is horrendous. They are having issues maintaining staff, they are very disorganized. We were hit with an immediate rate change after being there. Their billing system was very difficult to follow. When we moved in the director had left, the new person replacing her was inexperienced. We relied on expertise and we didn't have it. It was a sad situation. We had one caregiver who provided wonderful care. It was a learning experience that cost us a lot of money. The property is large and aged. Not enough care staff for the amount of assisted living residents that were there.

They've been terrible. It started out good, but all of a sudden all of the staff that we liked disappeared, and no one will say anything about them. The people who administer medication still know what they're doing. But they can't keep staff there in general, and they're charging us for services they're not providing. I've discussed that with them, and they haven't changed anything. My loved one is very unhappy there.

It's a beautiful place, and if you are active, then you would probably fit in a lot better than someone who needs more assistance. It's clean, the people are nice, the food is good. They do offer a lot of activities, and that was one of the selling points. But they don't tell the residents when the activities are or encourage them to participate. They say they have an activities calendar, but I've not seen one yet. In my interactions with the staff, they come across as really friendly. They just don't follow upon things. The problem is the turnover rate is so great, and the staff aren't trained properly. The right hand doesn't seem to know what the left hand is doing, so they just don't follow through. We've had issues with lost laundry and meals not getting delivered - multiple meals in a day, to the point where you don't know if your loved ones are going to eat that day or not. I know how hard all of this is and the challenges these facilities are facing. But that doesn't make it less frustrating. I really believe it's a nice facility. But like everywhere else, they just have some staffing issues.

My loved one had a lot of difficulty with the administration team. My loved one felt that they weren't getting what they needed from the community and administration. The staff all walked out on one shift. The community as a whole was short staffed. The food wasn't cared for by my loved one or by me.

My mother and father moved to BV in 2014. The care they received started out well but gradually deteriorated. It might be an OK place for independent living, but they have really fallen down in assisted living. It got to the point where it did not feel safe. She moved out in June 2019 to a better and nicer place. She feels safe now and the food is better. BVs food was usually cold and grade B ingredients. First impressions are great at BV, but the facility is not maintained well. It’s a big corporation, so profit is their number one concern.

This facility is absolutely unacceptable. I had given them notice for my Mother to move out to go somewhere else and they actually [Removed] my mom out…on her birthday!!! When I went to go pick up her things, they didn’t even wash her soiled clothes and they even threw out all of her prescriptions that I paid for! There was a time where the staff forced my mom to take a shower and she didn’t want to and ended up biting the staff member. The facility has a very high turnover rate and I feel like they do not hire skilled assistants and that’s why the problem arose with my mom taking a shower. Also, when my mom first moved in she was in a private room and the toilet didn’t work. Since it didn’t work, she ended up taking the solid waste out of the toilet and hiding it in her room. After MONTHS of complaining, they finally fixed the issue. I would not recommend this community to anyone

My loved one has recently made the move into this community and there is not much for me to say at this point other than they need some overall improvement. I have not been very impressed with how things have been going and hope that they can make some changes shortly .

I was ready to move out after two weeks, but I hated the thought of moving. I only managed to stay two months before I decided it was time to leave. Bad food, unpleasant (unhappy) staff, very high turnover (at least 4 servers in one month). Management smiles and says "you're right" then does nothing. Looks nice if you don't look too closely.

The food service is very slow and strange . One waiter was actually extremely rude to the elderly woman he was waiting on at the next table. It takes an hour to get waited on and the food is miserable. The elderly folks at this place have one thing to look forward to in their lives and this is the food. Spring Creek has competition down the road now, so perhaps they will change. A few changes in the staff and a little monitoring to stop abuse is needed. This is very frustrating for my family to witness when we visit. The staff is not certified and the head of care/nursing is not even a CNA. Spring Creek has the potential to be a very nice place, however, staffing and monitoring issues are problematic. There is no-one available if you come by in the evening to visit a family member. The red button to have a staff member buzz you in is never answered. No-one ever comes to the door. If no-one is there at night, who is watching over our family members? Where is the assisted care we are paying for?

Beware. Nice building but poorly managed. Food service is adequate at best. Frequently run out of food before end of service. Most "activities" are on the schedule for show, couple of board games left on a table is "game night". Management took away chairs and most of the donated paperback books so "library" is mostly cold and bare. Get everything in writting, managers change every couple months so what one says is ignored by the next.

They give you a rent price and increase by 850.00 for level 1. Then they say oh there is also a 450.00 charge per month additional for extra food on top of the 850.00. That was never discussed or mentioned until we asked to move her to a level 1. Then my mom passed away on the 25th of month and they said we had to pay an additional month after. Where is that in the fine print? This gal in the office is dishonest. We also asked for copies of the contract. We never got them. They will try to scam your loved one for money. Don't be fooled by the beautiful facility in Arlington. It's also called Bonaventure.

We recently moved my father out of here. As one of the other reviews states, watch out for ALF fees. My father had a medical issue and was needing extra care. In meeting to go over assessment we were mislead on pricing and given what we understood to be a total and it was actually additional on top of rent. [removed] Housecleaning was almost non existent and my wife and I had to take out garbage multiple times. Dusting not done. At one point, there was urine in wastebasket and was left for two days until we took care of it. [removed] Also, the new facility we have my father in pointed out that some of what my father was being charged was supposed to have licensed nurse. This was not the case. So definitely stay involved if you want your parent/s here or they may [removed]

I have heard many stories from various places about all the staff turnover in the past few years. Staff stability is something that elders need. I do not recommend this facility for this reason.

I was very impressed with this place during the move in process. They were so helpful and kind and made me feel more then comfortable moving my mother in. After a couple weeks though my mother began complaining that she didn't feel comfortable, that the staff rushed her, and there was even a incident where the had mixed up my mother's medication. The end experience was a waste of time and money. I think this place is a great retirement home but is not suitable for a assisted living facility. I moved my mom out after 3 months.

New construction was clean and beautiful, with a lobby like a nice hotel. On a bright day, I saw many residents at lunch in the dining room chatting happily. In memory care, 2 young aides very sweet and pleasant add they talked with residents, helping one find her room and another how to use her walker. However,the young woman who gave me the tour was was disorganized, did not have prepared materials, was new to Washington and could not answer many of my questions. I was unable to meet the nurse who supervised assisted living or memory care. I was told that while they had a Medicaid contract they could not in any way promise they would accept a resident for Medicaid. This seems like a good place for living but I did not feel confident about placing my parents, who need assisted living and will continue to need more health care, here.

Wow. I was promised the moon by the marketer If I signed the contract that day. I could not believe my ears!! The verbal promises were not in the contract and could not be made in writing. Oswego Place is a beautiful building, nice dining rooms, the residents seemed happy, there was a full activities calendar. Looked good. It was the sales tactics used that sent me running out the door.

Be very careful before agreeing to move your loved one into any Bonaventure facility. Get everything the administration promises in writing! If you don't, they will deny having said what you know they said. The care staff at Gibson Creek are awesome, kind & loving people. Unfortunately, there aren't enough caregivers to go around. If you are thinking of placing a loved one at Gibson Creek, be prepared to be on site at least every other day & call your loved one each day to confirm that they received their medications & any other care that is expected, such as a shower on their shower day. The worst thing about Gibson Creek is the corporate administration at Bonaventure. They have made it perfectly clear that our loved one is nothing more than a number with dollar signs attached. When the time came to move our loved one into a smaller apartment, the Chief Operations Officer for Bonaventure demanded that the move take place the following day & without taking into consideration whether or not the building staff would have the ability to make the move a safe transition for our loved one. On that day, the staff was stretched very thin. They had a 3 hour special Mother's Day luncheon for the residents & their families, which included tours of the building. The Bonaventure, Chief Operations Officer, the Chief Financial Officer & the Regional Director of Operations all participated in the decision to make the move that day. They all knew that none of our family could be there during that day. When I arrived that evening after work, I found our loved one & her belongings had been dumped into the room in such a haphazard way that she was in an unsafe environment. The only place she had to sit was the seat of her walker. They hadn't left enough space for her to move her walker into a position that would have allowed her to get into her chair. There were empty boxes, a broom & a lamp with it's electrical cord in the walk-way. All sever trip hazards for a nearly blind person. The worst thing was they had left the emergency call button laying on the floor under a pile of her clothes. After making the room safe for her, I went in search of caregivers to ask them to keep an eye on her & to help me move some of the bigger furniture out of her way. The caregivers didn't even know that she was still in the building or that anyone was in that room. If I hadn't been able to get there that evening & if she would have fallen, she would not have been able to call for help & no staff would have known to check in on her. They didn't even give her enough respect to have window coverings to provide privacy or closet doors for 2 days. How would you have felt, if you had entrusted the care of your 97 year old, nearly blind & deaf, 92 pound grandmother to a corporation who would abandon her to fend for herself in those conditions with no means of calling out for help?

I have had a really bad experience with them, and continued frustration. For anybody who is going to use a Bonaventure property, make sure you have everything in writing and be prepared to be on site at least every other day and make sure your loved one is getting the care they need. They are understaffed, the chief operations manager make tyrants look like saints and seems to treat the building staff accordingly. We had to change rooms, and they knew that I wouldn't be available the day it needed to happen. When I arrived later that day, I found that all of her belongings had been put in the room and she was in an unsafe environment. There were empty boxes and electrical cords in the walkway. She had nowhere to sit, because she couldn't get her walker to her one chair. The emergency button cord was on the floor, underneath some of her belongings, and the staff on duty didn't even know she was still living in the building. If I had not been able to get there that evening, they would not have even know if she had fallen, and she would have had no emergency cord and no phone, and no one would have even known to look for her. She is 97 almost blind and deaf and left in that unsafe situation. The activities don't really apply to us. Getting medication on time is a challenge, getting showers is a challenge. They are understaffed and the caregivers are stretched really thin. The caregivers are awesome kind loving people. They are really good about smiling and nodding like a bobble heads.

They are clean and friendly. However, they let our resident run out of ALL of her medication, EVERYTHING was gone. There have been times when I was there and nobody even came by when we pulled the cord and pushed the button, we eventually ended up at the front desk. Their R.N. quit, and I am not aware if they have a new one yet, no one has introduced themselves. It looked great when we toured, but the food was cold when we tried it, and we get complaints that the food is terrible. The activities schedule seems great, but I don't think our resident participates. It would have been helpful if they had given us a checklist of things we would need to have together before we came, they told us some things, but there was a lot we didn't know. We initially were pretty happy with Woodland, until a few of these things started to happen. We liked that it was open and airy and that the staff was very friendly.

Our loved one was put here by a different location of Bonaventure, and it was supposed to be temporary. It was far away from our family, in another state. We decided we didn't want our loved one that far away even temporarily, they made us come and get our loved one, and then wouldn't turn his records over when he needed to be moved. This was just not a good experience for us.