Turnaround Solutions

The only other thing I would say, which I am sure is the case for other facilities as well is they are short staffed. She is hearing impaired and was never able to get assistance setting up her closed caption TV, even after buying 2 new TVs and trying everything we could think of ourselves. So we have her set up on my sister's YouTube TV account.

I chose The Rushwood Senior Living over other places I looked at because it is a new facility, the food was good, and staff were very friendly. The apartment sizes were also better than others available in the area.

Staff was very attentive at all times both shifts. My Mother enjoyed the meals. They had no diet so my Mother got to eat what she wanted and they covered her insulin so she was never Hi blood sugar. They allowed her to go out side with us and even go out with us to lunch until she got combative. Staff was always checking on her even if family was there. They took her to potty every two hours and showered her three times a week and more if needed. I know she loved being there. She didn't cry anymore and was ok when we left.

Food is cooked by chefs and is excellent, activities including road trips are plenty , daily, and interesting. Cleanliness, maintenance and housekeeping are excellent! Surroundings are beautiful, comfortable & homey. Staff is friendly and responsive. It's like living in the Grand Hotel! Come and visit us any time for a tour! Value for cost is a little pricey but probably fair and equitable.

Faculty/staff are excellent. Everyone learns residents names and tries to get to know them. They really care. I think they are working on the food. Mallard has been bought by Arrow. A new food program is in the works. However, prices have gone up, but I haven't seen food quality increase. For example, hamburgers are still a cheap flat hamburger patty. Veggie servings are sparce. Grilled cheese is a regular item, but who wants to eat that daily? Desserts, however, are awesome. We were told there would be a catch of the day, but haven't seen that come around yet. We're still hoping for better things.

Friendly, courteous, thoughtful, very caring, ready to help in any situation, and meals tasty and fitting of all diets. We picked this community because of the staff, location, and reviews from people.

I have been very pleased with this facility. My mother has been there for almost 3 months. There have been some hiccups, but everything has worked out. It is brand new and clean. My favorite thing is the staff. They are patient and engaged with the residents, not on their cell phones. Most importantly, my Mother is happy. Would highly recommend!

We looked at several facilities during our search for Mom. The Boulevard St. Charles was exactly what we were looking for! [name removed] was AMAZING to work with. The facility is beautiful, clean, and well kept. Mom has been there since [date removed] and felt comfortable right away. We ran into a couple of small problems when first moving in but they were addressed immediately. It wasn’t anything too serious though. Mom’s mailbox was on the top row and she couldn’t really reach it well. So they moved it down for her. The other was her ice maker wasn’t working, again fixed immediately. Transportation to her doctor appointments have been such a blessing to our family. Mom rides a scooter so it’s much easier for her to use the lift on the bus. She has gone out on some excursions and those have gone well. She enjoys happy hour on Fridays. We definitely made the right choice of The Boulevard St. Charles for Mom. Oh and her apartment is beautiful and she was able to bring her dog with her!

Everyone from the housekeepers to kitchen staff to management are friendly, happy and helpful. The place is beautiful with many amenities, lots of things for residents to do. We are pleased with our choice and our mom is happy.

Wonderful place, great food, attentive but not pushy

Our experience thus far would indicate they've had some issues with staffing, leaving them short handed at times but overall care has been good. My folks are 95 and 94 years of age so activities are not necessarily of great interest. I know long term care is not inexpensive and certainly not quality care but it is expensive and of concern for my parents. I think likely normal movement by staff looking to better their pay, hours, etc.

They are very friendly and patient. They have assisted with my mom's transition to make it smooth for both of us.

My friend lives at Country Squire and she has been more than satisfied. He no longer feels lonely. It’s a beautiful community with a feeling of home. The residents are active and involved. There is always something fun going on. The food is good and there are lots of options. It’s given my friend a new lease on life! I never thought I would see him so engaged but he’s at most events and loves bingo now!

This is a wonderful place if you are looking for a loved one. The building is well kept and looks nice. They have a great Activity Lady she is so much fun her personality is so very welcoming. She puts a lot of effort into her work and it really shows. The resident just tell me how much they adore her they feel very blessed to have her here and that is one of the best they have ever had.

Holiday Country Squire has been an AMAZING place for my fiancé’s grandma. I have never seen her so happy and independent. Not only does country squire have an amazing social community, but they have daily activities for her to do every day. The staff is beyond kind and helpful. The food is amazing. We wouldn’t want to have her anywhere else.

Vitalia has relieved me of all of life's problems which one should not have to worry about after a certain age Cooking,cleaning, yard work, house repairs,etc. It is a beautiful facility,well cared for, lots of activities, friendly people. I highly recommend!

My mom moved in mid-summer after having a tour a few months prior. As soon as a studio apartment opened up my mom received a call and management worked with her to make her transition an easy one. The other residents that live there have been very kind and my mom has made a group of lady friends she has lunch and dinner with every day and if my mom doesn't come down they check on her and ask if she needs any thing and bring her up a plate. There are daily games you can get involved with my mom enjoys that and the Bible study! I am so happy my mom can get out of the house now and not only get involved with things to keep her busy but also socialize. Montvale is currently making some upgrades and my mom is very excited about that. One of the big things residents are excited about is the meal time will be available 7am to 7pm soon breakfast all day. You won't have to he down to eat at a set time (currently 8am, 12pm and 5pm). Very happy mom is at Montvale!!!

Very,very good staff, polite, helpful, caring.... residents look after each other. Alway neat and clean. Highly recommend using this facility. The food is excellent and the serving staff is wonderful and knows every one by their first name

Overall, the facility is very clean. Dad's room is not always cleaned though. A couple of things made us choose the Summit. It was a new facility for one, and the director and staff were just so awesome that we just fell in love with them! We love the Summit! They are awesome!

The facility is beautiful, the staff is very friendly and caring about the patients. There are a variety of activities that fill the week. There is a nice variety of food offerings and the food is really good.