Spectrum Retirement

We have mixed feelings about The Enclave at Gilbert Senior Living. The staff has almost completely turned over since my mom went to live there. The front office staff (management) has completely changed with the exception of the front desk staff. They are having trouble with turnover in the house keeping staff. She is supposed to have her apartment cleaned bi-weekly but that hasn't happened since January 2024. The food was great in the beginning. The tremendous amount of turn over in kitchen/wait staff has caused many a dispute to spill over into the dinner room from the kitchen area causing the residents to feel uncomfortable while eating meals. The food itself went from incredible in quality to over salted/over spiced to the point of being almost inedible at times. They just hired another "New Chef" & things are improving. Hopefully this will be the start of an upswing in food quality. Not to mention that there was just a monthly rent hike of over 3%. The activities are mostly before dinner. Nothing really goes on past the dinner hour. Although the activities are very fun for the residents. My mom has appreciated using the physical therapy at the residence for her needs. The pool is well maintained. The staff has been very understanding & helpful when needed. It is a clean & well maintained facility & I am glad we found it.

As with anywhere you go, you need to be there and followup on the care. We have had trouble with mom getting her showers. We keep up with that and still have trouble at times. We did install a camera so we can see more what's going on in her room. I really like the amount of activities they provide.

My situation was extremely fluid and dynamic to the point of having to be signed, sealed, delivered within 48 hours. She was fantastic in making sure we had everything filled out correctly, and that the process was smooth. I would tell a friend to check it out because it was best that I found, great rooms, good staff. I would also tell them that [name removed) was amazing to work with.

We chose The Oaks because of the new construction and the cleanliness of the facility. Staff are wonderful. But mom keeps hoping they will offer an older musical or movie in the theater. Everything is too current for her liking.

We have been at Las Soleras for 3 years, like all places it has days and dozens but diligently works for better. Beautiful and well-maintained. Friendly and professional staff. Good food, excellent chef. Macy fun activities!

The staff always takes time to talk with me. Takes good care of my mom. Excellent place, nice people.

The aesthetic and layout is very appealing and homey which really aids the resident wanting to be there. Communication with the mgr level staff can feel disingenuous. The process was easier than I thought it would be and we feel Dad is in a safe and healthy space. Some we looked at called themselves assisted living but were very much nursing homes. This is true assisted living with a la cart service's. Additionally, this place is a great location for us.

I hope you would also consider doing a survey with the residents as they are the best judge of what you are asking. I haven't eaten there and therefore, I don't have an opinion of the food. I don't participate in activities - once again, the residents are the best judge. Just my 2 cents!

Sr staff very good lot of turnover in other positions but hire nice people overall. Other tenants very friendly overall happy with green oaks.

The facility itself is great. Speak up with nurses and assistants if you would like something just because the amount of people they deal with and the turnover.

. The experience at The Oaks was "A+" all the way around, could not have chosen a nicer facility. Unfortunately, my father passed away last September. We did his hospice there as well. Cannot thank the staff enough for their care in his final days. Everyone that we encountered was so nice and great to my father. He was very well taken care of.

I would recommend the facility. The staff and administrators are friendly and approachable. I believe they genuinely care about the tenants. We chose Peakview for its fresh, new appearance, the outstanding food we ate at a guest luncheon, and the bright, light quality of my father's apartment. Our biggest priority was the proximity to my sister's home--five minute drive. Another very important factor was that Peakview had a nurse 24/7 on each of its two floors. Unfortunately, the chef that cooked our wonderful meal was gone by the time we moved in. The meals are now hit and miss and my father would say, "occasionally awful."

It's a great option, and friendly. We picked this community for the overall value.We find the food specials lacking but they have some good alternatives. I would recommend.

All the staff are very nice and helpful. My mom struggled with a new health problem and staff was observant and concerned, they could recognize a change and care takers got the nurse involved. This feedback is for an Assisted Living resident. Housekeeping and laundry schedules are assigned days and staff stay on schedule. There is not a big menu, but the choices are sufficient. The bistro has been closed since the pandemic, so snacks are not included- there are no snacks available. I'm the POA and they don't communicate in advance of care, e.g house dr gives meds that get ordered and then I'm told. They don't call me during the Dr visit. Move in process was smooth and they were accommodating. Definitely educate newcomers to understand the care plans because Assisted Living charges an additional $500/month as a supervision fee (required and added to monthly rent) everything is extra, e.g. toiletry is an extra $500/month, escort to and from dining room and activities is an extra $500, etc. managing meds is a minimum $500/month plus meds and plus $400 extra/month up to 2 insulin shots per day. All senior living communities garage for a care plan, be sure you know what that means. My recommendation is that "all" staff, especially those going into the rooms, need name tags. Do a better job acclimating new residents. I would recommend the facility.

Walking into the facility, provides a great, friendly, clean vibe. That vibe holds true even four months in. However, as every facility is experiencing right now, the facility is shortstaffed. Therefore, schedule days for laundry, housecleaning, or bathing (if this level of care is being paid for) can often be altered without the resident being aware. My recommendation would be for facility to communicate better when changes are happening to avoid waiting all day. There is a laundry unit in the apartment, but if you are relying on the facility (great perk!) to do your laundry, especially your bedding, it should be a priority for the facility to make sure they have incorporated it into the new schedule as this is part of the program. Once you bring your concerns to the attention of the associated staff member, they are very accommodating to make sure they communicate things moving forward and are also willing to meet with you and listen, which is a great. Compared to other facilities that we have visited or read reviews on, this feedback is not nearly something to worry about especially when there are additional perks like a significant amount of activities, friendly residents and staff. I will say, though, the dining hours are quite early. Waking up significantly early to have breakfast and having dinner significantly early as well, is a hard adjustment when you're used to sleeping in a bit or relaxing in the morning, and wanting to eat a little bit later in the evening. However, having a kitchenette and your room does help. It's also wonderful a nurse is available to the residence as well.

The meals are good. The facility is clean. I'm still waiting on a call back from the DON regarding missing medication for my mom. The staff are wonderful for the most part, but problem resolution is hit or miss.

The restaurant that is on site was fabulous about special requests. For example, they offered to cut my mom's food into smaller pieces ahead of it being served at the table with our family's meals. The staff was always kind with our family and most importantly, my mom. They were a bit short staffed sometimes.

I like everything about Southview, but I don't live there. I'm there at least 4 times a week to visit my friend. She complains about the staff that dispenses her medication. I'm not sure if the criticisms are warranted. It seems to me that the residents are comfortable. Those that I engage with seem happy. So, I don't feel qualified to give specific evaluations, but I'll tell you this: when I need Assisted Living, I'll apply to Southview.

Staff is generally very friendly. There have been issues with the billing staff charging late fees when the payment is on autopay and the people in billing actually made my loved one cry when she talked to them about it. No problems with staff other than that. The move in process was great and [name removed] was very helpful in getting the apartment set up. Housekeeping I acceptable. Food is generally pretty good. Suggestions for improvement are to make transportation to doctors more available, add additional activities, get their billing straight and do a better job with maintenance in the laundry rooms. I would recommend this facility to others. Overall, we're generally pretty happy.

I would recommend. Right after moving in - I had issues with staff behavior - it was addressed no other issues since. My mother is in memory care - the unit is locked. Sometimes there is a wait to get in and out of the unit. Cleanliness - the common areas are clean. Her room is cleaned a couple times a week. I often find stool on her toilet, stool on her chair, urine around the toilet. Her room smells and garbage bags are not consistently in the cans. I usually spend the first part of my weekly visit wiping down her room with Bleach wipes, cleaning the bathroom and reorganizing her closet. She is clean and well taken care of. I wish they would wipe things down when visibly dirty - this would help with the odor and overall cleanliness of her personal space.