Gardens Memory Care

This is one of the places I toured when I was looking. It was beautiful, and we really liked it. We ended up making our final decision based on location. Everyone was helpful and friendly, but we chose somewhere that was closer and easier to get to.

It’s very good so far. They’re very clean. They’re very friendly. It’s working so well for my loved one. She’s getting everything that she needs. They seem to keep them active. I like it because they take so much interest in the individual. When I call with any questions about my loved one they are always right there to help with a smile on their face. I was really worried about placing my mother – I didn’t want to do it, but I think it was one of the best thing I’ve done. She has her own room with her own furniture. They encourage you to keep a person’s belongings. So the pictures she’s used are there. It was very hard for me to do – but so far I’ve been very happy. They also have a support group which I find really helpful.

My experience with Arbor Terrace has been a good one! It's a very nice looking place, the staff keep everything looking clean and well kept. I feel very comfortable knowing that my loved one is here, the staff are all very devoted to providing the best care possible, and I know she is getting the attention that she needs. It really is a good place, and definitely worth a look.

My mother has Alzheimers-type dementia. This facility has proven to be professional, caring and has a staff very well trained in handling Alzheimers.

My sister and I visited our father and his wife shortly after they moved into Arbor Terrace. They had been living in an assisted living facility that no longer was enough care for them. When we arrived they were sitting around a table with other residents playing bingo. I was happily surprised to see them socializing with others since they had been very reclusive. The staff there is helpful, friendly and very professional. The facilities are perfectly suited for people suffering with memory issues. Everything is on one floor and centered around a "great room" where most the the activities take place. This room opens out to an enclosed outdoor area where there is no possibility of them wandering off or getting lost. I highly recommend Arbor Terrace to anyone looking for a memory care facility in the Jacksonville area.

My husband has lived in Mt. Pleasant Gardens since they opened last summer. I highly recommend it for anyone with Alzheimer's or dementia issues. The staff is professional, yet warm and caring. The many daily activities are geared to each patient's ability. And the facility is truly beautiful -- with a gorgeous enclosed garden. Management is accessible, and ready to hear any request or concern. If you have the misfortune of a loved one suffering from dementia, you will at least be comforted by the care he or she receives at Mount Pleasant Gardens. [name removed] Mt. Pleasant, SC

They have been doing very good. The food is actually pretty good, but they don't follow up with me as quickly as we would like. If I call or email, nobody gets back to me and I have to call back.

Kinda rough the first few weeks for all involved - Mom/dad, us & the caregivers. Things have settled down to a point where we would provide the following ratings: staff-5; quality of care- 4.5; activities-5; food-4.5 (dad 5+; Mom 4 as she is gluten free); cleanliness-5; room-4.5. Bottom line once the staff/care givers get to know the patients they are trending toward 4.5 to 5.

Ponte Vedra Gardens is just what we were looking for to care for my wife. Nice size and specializing in memory care. The staff is caring and professional and has been understanding as my wife has had a difficult transition. She seems to be settling in a little more after 60 days, but is not completely acclimated just yet. I expect after a few more weeks she will start to feel like it is home. That is my hope anyway. PWG has been great!

When it comes to the meals, the food should be a lot better and the quality of the staffing has been an issues. However, the nurses and management team at Mount Pleasant Gardens are great.

My loved one is currently a resident at San Jose Gardens Alzheimer's Special Care Center. Overall, her experience here at this facility has been very good. The friendliness is great! The cleanliness, staff, and quality of care are good. The value for cost is also good. I would recommend this facility to family and friends.

We picked this community, because for my needs, it was the best choice.It was a positive experience. They have the willingness to work with you regarding the needs of your loved one. It is not the newest of facilities but it is a good choice, if your loved one doesn't care about fancy or newness of facility.

I had called this community to get some information for my mother on possibly living in there facility. The staff where very helpful and I appreciated there patience with all my questions. The only problem I ran into was they did not allow cats in there memory care unit and that was something that she had to have. Otherwise we have no complains and everyone was very professional

It's expensive but it's great. The staff is friendly. The facility is very clean. It has been a pretty good experience. I rate the Arbor Terrace Ortega 4 stars across the board. It's a nice place so far.

The meals there have always looked very bland when I have been there. For example, I was up there just yesterday on Christmas and rather than a Christmas dinner they just had chicken nuggets and sandwiches. The food is the main area in need of improvement. Other than that it has been a pretty good experience. The people there are very helpful, friendly, and nice.

This is a really nice community. I really liked the courtyard, it's really nice, just beautiful. They also had very reasonable pricing. I liked them a lot.

The tour here was a good job. It was a clean and beautiful community. Seems like a suitable facility but I felt my mom would not fit in. They were more active and social. They were helpful, kind, and considerate.

Staff were friendly and nice and activities were good. Cleanliness of my mom's shared bathroom was not great and facility in the residents' hallway often smelled like urine and feces.

They have not done what they said they would once my loved one moved in. We have not had the best communication. The majority of the nurses are super. I have not seen any activities. The food I have seen looked good. The community is beautiful. They advised us they were a memory care only community, however there are some residents that seem to be more assisted living.

Found that they made a lot of empty promises when I was researching the home that are not being up held now that I placed my Dad there. Staff is very friendly, but I have found they socialize with one another too much leaving residents to fend for themselves. Over all this was one of the better places I found.