Encore

staff is observant, mindful and caring. issues are resolved quickly. food is good and plentiful. transportation provided to appointments or shopping. great facility. would recommend to any new client.

They are very friendly & treat the people with respect. They have activities for them & pay attention to their needs. Anyone who has visited my mom has said they are impressed with the facility

My family is so thankful we found this facility for our mom and we finally have peace of mind knowing that she is being so well taken care of. The facility is very clean, the staff is attentive and caring and the management team is awesome. We receive regular reports on her therapy as well as events happening at Encore. We absolutely love this facility and we are so thankful that our mom is being so well taken care of! This facility is truly a "gem"!

I can only comment about the memory unit. Those girls worked hard to maintain order and keep up. I thought to myself a few times that however much money they are making probably isn't enough. It takes a special person to that job.

The staff is very friendly and helpful at The Courtyard at Centerville. Housekeeping does an excellent job of keeping the place clean and tidy, the communication with the staff is amazing. They are always on top of things with my mother in law. Which I am grateful for. The move in was wonderful. They gave us a few days to move her in, which was nice. We were able to get her furniture set up before she moved. My mother in law likes the food. We have not tried it yet, but we are going the first Sunday of December to try it. Every month they have a meal that they invite the family to. I would highly recommend this facility. It is a true gem.

Everything about Parkside is and has been 5/5 only because the scale does not allow for a higher number! Everyone, and I mean EVERYONE is treating my family members thoughtfully, respectfully and kindly. They clearly value people and take pride in their service. I spent my career as a social worker for Seniors and Special populations...I have not seen anything like what they do at Parkside. I visit on all days and at all hours. This IS a heart warming unicorn!

It was clean and the people were nice. They got my mom checked in quickly. It was an emergency and they handled it perfectly. It was also 5 minutes from my Dads house. My mother has a difficult personality and they were able to deal with it.It was a great experience. I wish it could have lasted longer.

The home is clean which is so important. [name removed] , the coordinator was excellent in the handling the negotiations. Highly recommend having your loved one stay here in either the private room or the shared room.

Overall .. my Mom liked being there and making friends for the short time she was in their care. We cannot really comment on the activities as our loved one did no participate, but overall the value for cost was good. We would recommend this community to other families who are looking for a pace for their loved ones.

My mother began to experience memory issues and was subsequently diagnosed with Dementia. I look at several facilities for my mother but was drawn to this facility because it is smaller and I was impressed by the staff beginning with my initial visit to the facility. My experience has been the same now that my mother is a resident of this facility. All of the staff is friendly and available at all time to listen to my concerns or questions and then act on them immediately. Overall its a great fit for me and my mother!

This is the absolute best place in Centerville, Ohio for elder care. The staff is warm, professional, courteous, and kind towards all residents as well as each other. The atmosphere inside the buildings as well as the independent homes is very inviting, new, and clean. The brightness of all the windows makes things very cheerful, even on rainy days. The food is nutritional and excellent. Independent living residents are always welcome to come to the dining rooms. Activities are very engaging for all levels of resident care. My experience with the staff is they go out of their way for the residents such that they know they are cared for with all their needs or concerns! Not only do the residents appear to be happy, but also the staff. Very nice environment. Great value for the quality of lifestyle and care. Very upscale and classy place to live!

I was looking for a residence for my husband while I recuperated from some surgery. I was very apprehensive about doing so as I would be away from my husband for a period of time and unable to visit with him in person. I searched numerous facilities and came across Encore which was so close to my home. I toured the facility and was extremely impressed with the Director of Sales & Marketing as well as the Executive Director. In no way at all did I feel I was given the typical sales pitch but rather a caring, understanding discussion and tour of the facility which provided me with a peace of mind in making my decision. The facility is beautiful, very welcoming and well organized. The staff is very friendly, takes the time to introduce themselves and gets to know the residents and family members. The medical care is outstanding, communication is great between the nursing staff and myself and the aides are wonderful. My husband loves the food and daily activities, a plus for him.

I loved the staff that was there when my mom first moved into Randall Residence of Newark. Then there was a change with the Director who wasn't quite as personable, but ok. The Director of nursing changed three times in one year, which made it hard to get to know anyone. They were responsive to all of my inquiries. I believe that my mom got very good care from the general staff. I would recommend this facility to others.

Encore has great activities for your loved one besides bingo and trivia another favorite is baking goodie’s and also doing crafts it really helps the residents enjoy the day they do a wonderful job of trying to get everyone involved it is wonderful to see. It is a tribute to all the caring staff that work there

The help here at Bellevue Senior Living are just outstanding. They al l know you by name when you see them in the halls and with always greet you with a smile. There are also many wonderful activities offered for the residents. If something needs repaired, it is fixed within the same day. I would absolutely recommend Bellevue Senior Living to others looking.

Encore has proved to be a good fit for my mother. She has been a resident for 5 1/2 yrs. and has been treated like a member of a close family. Everyone is always friendly, caring, and loving. Smiles and hugs are in abundance. Well balanced meals as well as a variety of daily menus are wonderful. The maintenance man keeps the facility in tip-top shape. There is always some sort of activity going on as well as memory games. All of this is due to the exemplary leadership of the director and her administrative assistants.

The facility has always been perfectly clean and neutral smelling (vs urine like in some nursing homes and one of the indep facilities we visited). The fact that there are 2 meal time options for lunch and 2 for dinner is helpful for my mother (not sure about breakfast times because she'll never make it there). She can attend church there which is great. She LOVES dogs and is so glad that her best friend can bring her dog when she visits and I will do the same. I do wish that the stretching/motion exercise classes were not only in the morning but also in the afternoon as my mother is not a morning person and will never make it to that class even though she desperately needs it.

The initial greeting, atmosphere, consult, tour, and visual surroundings are all exceptional. There was cleanliness throughout the facility and everything was explained in detail.

My dad went down hill fast. We needed to get them into assisted living Fast. We had looked at a few last year just to see what was out there. Nothing came close to Hickory Park. My parents love it and the food is excellent. My parents and I would recommend this place to everyone. [name removed] was the best and took a lot of stress off our plate.

I toured this community and it was a very nice place. Cleanliness and Friendliness were good. The rooms were a bit smaller than some of the other places in our area.