Encore

We are very happy that my mother has decided to live at Fox Point. She is safe now and has been able to enjoy a lot of social interaction with other residents. Her medical needs have been addressed. All of the staff members have been very friendly and helpful.

The nursing staff is excellent! The CNA care givers are also excellent. It is a beautiful place at Autumn Leaves of Crystal Lake and my mom is very happy there.

My spouse is much happier in this special environment than in the rehab/nursing center where 2 mos. were spent. The rooms are much more spacious and even provide more privacy in a semi-private room. Facilities for watching TV and activities as well as dining are more plentiful and comfortable. Th e caregivers toilet residents every few hours to prevent accidents and to prevent them from having to sit in soiled Depends for lengthy periods. Showers are more frequent -- 3xweek versus 1xweek, so cleanliness and hygiene is better. Rates are comparable to other facillities. They have a great interface with Heartland Hospice. They also offer free seminars and support group meetings for friends and family of residents to help them deal with, understand and otherwise live with the dementia diagnosis of a loved one. And allow the caregiver/s respite from this difficult job.

We were very impressed from the first time we went to Bellevue. All the staff AND residents that we passed said "Hi". And they all seemed cheerful and happy. The public rooms are spacious and inviting. Expecially, mom seems to be more perky and sociable!!

Things have gone very well at HarborChase so far! It is just the sort of place we were looking for. They don't offer a lot of "frills" here, but the basic care they provide is excellent. The staff are very respectful and understanding of the challenges faced by their residents. The help they provide is low-key, practical, and down-to-earth, which always my loved one to feel relaxed and comfortable here. The residents and staff are all very friendly, and they've got a good variety of activities to keep everyone engaged and social, Mom is really enjoying herself here!

The carpet in the main living areas, is stained and could use some cleaning or a replacement. Everything else is pretty clean. The base price is fine, and they don't have a menu, for an a la carte deal, If you have any kind of assistance, like have having someone remind you to come to activities, then you are charged a level of care. Which is a flat rate and kind of high. The food is pretty good. They have a good amount of activities. The activities director is really personable, and talks to my mom too, not just to me. I think she is pretty happy there.

I am so glad we found Fox Point Manor. My mom was in memory care. All the staff was warm, caring and kind. I can't say enough about them! They did an outstanding job attending to her personal, mental and health needs. She always was treated with dignity and respect. We too felt part of the Fox Point Manor family.

Sometimes the communication is not that great. I'm still trying to get my dad his depends that they said they would get through medicare/the VA. My dad has internet that he doesn't need but that's a comcast problem I guess. I found that it's a lot of follow up, talking to people in the office and the staff and over here and over there to try to get everything together. That's been a problem.

Incredible place for the residents they serve. My father is not at that level yet but if he was, they tend to the clients very well

Since the recent change in the administration and some new employees there has been improvement. I think it is very clean and my brother likes the food. One possible complaint is that there is not a lot of activities. I know that is limited because of the condition of the residents.

My mother is still at heritage house and is doing well. I don't think she likes some of the meals but overall I still think it's a nice place. The staff seems kind and the place is well maintained. I would recommend to others.

The staff was very caring, attentive, and compassionate. However, there were some downsides. The food was not satisfactory, and there was also an issue with lost laundry, which was frustrating and disappointing.

The staff is pretty good, Dad has had a few comments about good and interesting staff. Food has been pretty good overall. Lots of pasta, which makes Dad have a stomach ache but he mentioned it and they seemed to start having more potatoes instead. ???? I don't think Dad is participating in many activities yet. But he hasn't complained so I don't mind. It's still pretty new to him. He mentions meeting lots of interesting people so I think that is good for him. The apartment is lovely! I couldn't ask for anything better. We love it!

Staff are well trained in dementia and try to keep your loved ones engaged in activities.

Mom is losing her vision and mobility. She says everyone is nice & the food is good. Mom is starting to go to happy hour and meet new people. Without good vision its not easy but shes in good hands.

Positives: Staff seems genuinely kind. There are a lot of activities. My gets a lot of exercise via their PT program. It is a well maintained facility. Negatives: she doesn't like the food very much. It is carb heavy and bland.

Staff is great they help her and she lost her phone they had picked up and put it somewhere safe and as she was asking they said hold on is this yours -it was ! Front desk is also very pleasant. Food - there are sometimes the dinner isn't great but lunch is always good.

I would say food/dining good...staff, 95+% very good.... room/apartment are acceptable, but very little storage & no storage or counter space for everyday objects in the bathroom. Family should observe until comfortable that all is being done that was requested.

The facility is beautiful and clean. They have their own cook who used to own a restaurant. He is fabulous and will customize as needed. There seemed to be a couple differences between what was promised by intro-staff vs by delivery of floor staff, but it could have been a simple issue of communication. Beautiful, spacious rooms. Very clean. Very friendly and welcoming. Highly recommend.

The staff is helpful, friendly and listens to my concerns and suggestions. The food is very good, a nice variety of menu and substitutions when needed for my mother's needs. They are very attentive, but I have an issue sometimes with the medical system there. All in all, I'm very pleased with our choice of Parkside Manor