Avalon Memory Care

Wonderful! Only hiccup was the first roommate our sweet mother had was blaring everyone out of her room with her TV. The workers were wonderful in helping her move to another room with a sweet roommate.

Things have been pretty good so far. It's very clean, and bright, and the staff is really friendly. I would give the food a four. When I was looking around, it was between two places, The people at both places were exceptionally friendly, they really represented their care well, and seemed to be really caring. The space here was really clean and bright and happy feeling, the overall environment is what made this the one we chose.

They are great! The staff is very clean. Taking the overall care and the services into consideration, the price is very good. We have had good communications with them, it was better when Sue was there, her assistant Cheryl has really stepped up, she has been very good in Sue's absence. They are quick to get in touch with me, and have been quick to answer my questions. I've only had one complaint, and when it to Sue, she was quick to come up with a solution. I have been very impressed with the doctor there, Doctor Rivas. I've been very impressed with him, he calls and asks me questions, he really took an interest. They are very caring and very respectful. They don't have cords for around their neck, but they have monitors and all we had to do was ask. There hasn't been one staff member that I haven't been impressed by, they have been very patient and kind, and they just speak to the residents with patience and confusion.

Having to find a place for my mother was a very emotional and difficult task. I am so happy that I found Avalon care. I like how they handle the challenges of someone with dementia. Everyone we have come into contact with is very kind, patient, and strives to make the residents happy by accomodating their needs. It has been a relief to find such a great place.

To date we are very pleased with Avalon! This is our third facility and this is far better than the big 'corporate' places!! We feel they are taking good care of our mom and dad! It is always clean and staff is always friendly and helpful.

Avalon has been just wonderful so far! It's a lovely place, and the staff have all been incredibly helpful. The woman who worked with us before we moved our loved one in, Michelle, was so helpful and so knowledgeable about dementia and Alzheimer's care. Overall we're just very pleased with how they've handled everything!

Our mom has only been in Avalon for two weeks. She was not happy about being placed anywhere other than her home, but she says it is a very nice place with a wonderful staff and great food. Trust me, that is a H.U.G.E. compliment from my mother.

I started the search for a place for Mom and was referred to Avalon. I was impressed with the amount of time the director spent with me. Overall cleanliness is very good; the staff were friendly and the residents seemed happy. I visited about 10 sites and Avalon was one of two where I did not see sick residents sitting in the hall looking sad. It was also comforting to know that the maximum number of residents at the site is 22; so the staff will not be overburdened. After visiting my Mom I am very pleased with having her at Avalon.

Have only toured one other place, which was a combination assisted living w/ a memory care unit. Avalon is only Alz residents and each home reminded me of a home my mother lived in at one time, open floor plan and inclusive. Most residents are not stuck or hid in their rooms they are socializing or doing an activity or watching TV in a living room, just like they would if they were home. I have never seen or heard of other places like this and feel comfortable knowing they are with other residents like them and treated with the dignity and respect like they deserve. We eventually placed a deposit and just moved mom in. The personnel have so far been helpful with her transition and the 'white lies' we had to use to make sure this was not an awful transition.

I would give AVALON on a scale of one to 5 being the best -just below a four- One of the reasons being is, I am having to wash his clothing and bedding to ensure things get back to his room as a set of his sheets were lost for several weeks and his bed seems to be left for weeks without being washed Also, there has been several times when a different residence has been in the common area only in a pull-up when I came to pick up my father and several hours later when I brought him back, they were still in their pull-up with no covering, and it seemed he was left in that position with no modesty. What I do like about AVALON is they seem to be very attentive to his medication's -they seem to serve good meals and are very friendly. Also, his room does not seem to be cleaned on a regular basis, but if I directly approach them, they do get his room cleaned

They have a great staff. I feel he is in the place he needs to be.. I would recommend to others.

The staff who work here have their hearts in the right place!

My cousin[Name Removed] died on [Date Removed]. On the evening of [Date Removed], He choked on his dinner and began to aspirate. There was a A Do-Not-Resuscitate (DNR) order on file for [Name Removed]. Without contacting me, the staff called 9-1-1, performed CPR twice and inserted a breathing tube.[Name Removed] was on his way to the ER before I was called. I understand that this was a stressful situation and a hard call to make. I wish I had been advised.

The people are so kind, and dad has been really happy there. Staying engaged with your person seems to help the personalized attention received. The promised 'schedule' of things is somewhat unreliable, but overall, we're still very happy with our choice. Because residents spend most of their time in the community area, they are not in their rooms much to take phone calls. However, if you call the facility phone, they will take the phone to your loved one so you can connect.

The staff is extremely friendly and helpful but I did notice that when we first moved in many could not speak English I know my dad is a little introverted and possibly no matter what is offered He may not accept but I am not sure about the activities, but they seem to be geared towards those that enjoy coloring and my dad does not enjoy coloring, and possibly playing games and not being able to see well or hear is difficult to join in but I have not got a list of the activities I was told at the beginning that there was a form of pet therapy and that does not seem to be happening at all, which is disappointing The size of his room is a little small, but appropriate I have had to inform the staff several times that his toilet and sink are not being cleaned- and they seem to get the toilet clean, but not his sink- I do know that they have washed my dad's windows several times and I'm very grateful for that, but I do feel that the window facing the field needs to be replaced because the problem seems to be inside of the double pain and is extremely distorted and if someone is going to live there and knowing they spend so much time in their room, they shouldn't have to look out of such distorted windows but be able to enjoy the few things they have, which is looking out into a peaceful field I cannot even imagine trying to keep a memory care facility clean, but I do know that often when I walk the hallways, it does smell of urine I do know that at Brookdale they did use air purifiers Which did seem to help I have had to ask several times about my dad's sheets getting washed - I do think it is getting done now When I have alerted staff to the situations, it seems like they intend to take care of the need Many times it seems like the breaker pops and my dad's lights do not come on in his bathroom- that has happened four or five times since he has moved in -the good thing is he does have a light right outside the bathroom that seems to work, but that should be taken care of They are very attentive when you are needing to enter and exit which I appreciate and they greet myself and my father almost every time ??

The absolute best things are the manager [name removed] and caregiver [name removed]. They are angels on earth. The most amazing, loving, kind and patient caregivers. The facility is also in lovely residential location. They could use more staff like [name removed] and [name removed] - but I know it's hard to find. They could also use a full time cook with a nutritional background to plan meals and handle that on a full time basis.

I liked it was a family owned facility that was smaller sized. They seemed committed to getting the residents up for the day and meals and back to bed in the evening. Liked that they focused on behavior modification to correct undesired behavior. We were concerned that they seemed short of staff

The staff is genuinely interested in the wellbeing of the whole person of their residents. They are helpful, kind and attentive. There are a few people on the care team that have trouble understanding English without some form of special attention. That is concerning.

I think I would like for people to know how caring the caretakers were. They were very friendly and very attentive to the residents. We were very pleased with my brother's care. Hospice came in and took care of his medical issues.

The reason we choose Avalon was the low staff turn over then about 6 months in they started having a hug turnover Loosing your memory makes it really hard for the residents to adjust I hope they have fixed this. I would recommend them if they were able to correct the overturning staff.