Atria

They need more staff.the housekeepers don't clean well.the laundry rooms are horrible.the transportation always have an excuse.and now she's complaining about the food.the construction is horrible can't rest can't even eat lunch in peace.my relative been here 4 months and is ready to leave

My mother was accepted to Atria but the staff were unable and unwilling to care for her. It was necessary to hire private caregivers while she was at this facility. I moved her to another facility within a week. The caregivers were improperly trained and had been at the facility for 2 days -1 month. It appeared that the med aid was there for a longer time but she was unwilling to assist my mother when she needed help. My mother was forced to sit a table in another room during meals. I am a registered nurse and am knowledgeable of the training required to care for memory care patients/Resident's. I cannot recommend this facility.

This review pertains to the marketing person,[Removed]. I called for some basic information (capacity and occupancy) and she was totally rude and refused to tell me their memory care capacity, as if it's some sort of trade secret. Her tone of voice and the things she said were shockingly unprofessional. If their sales person is that rude, how bad are their caregivers!?! When I asked to speak with the administrator, she refused to transfer me. I called multiple communities to ask the same question, and this is the only person who was suspicious of me and unhelpful.

The community has been under a quarantine for close to two weeks, and has been completely mishandled! Many of my meals are served 3-4 hours late, some residents have missed meal delivery completely, due to incompetence. Most times the orders are incomplete, or incorrect, and the menu has been significantly reduced, with very few options. We are very unhappy with how this unpleasant situation has been handled. The community has had serious problems with the dining for years. Meals are delayed and served cold, due to a shortage of staff, with little to no training. Many of us have been in contact with management, but we have witnessed NO change. Rates are very high, but we have reduced services. The problems are not limited to the dining room, but also to other areas of the community. I do not understand why/how this is allowed to continue!!!!!!!

It started out rocky for mom as there was a change in administration just has she moved but she rode it out and with many meetings things improved. There are lots of staffing turn overs and again she is suffering because some key management have left. Mom loves her care givers and most of the med techs are good. Mom has had to wait up to an hour for much needed pain medication, this is not ok. She has had other problems with her medication. She feels the food has gone down in quality and quantity. It seems that they are lacking in management and run the facility short on staff.

This place is an extremely unethical and an unprofessional facility. There are a few good people on staff however the management and the majority of the workers there are terrible! At best they are just negligent. My father moved into atria with a diagnosis of brain cancer. The staff at atria were fully aware of his medical condition and we hired our own amazing nurses and caretakers to care for him. The staff at atria were not only unhelpful but actually rude and incompetent in caring or assisting in caring for my dad. They threatened several times to kick my father out of the facility and also threatened to increase the charge of his care. It's ironic since we hired our own staff to "care" for him. Not only did i have to watch my father deteriorate but also I had to suffer by watching how negligent the staff was in caring for the other residents at the facility. I witnessed the caretakers chatting with each other as the residents were in precarious positions literally bumping into each other at times or being parked at the television for hours on end. The management were so incredibly unempathic and cold. The bottom line is that atria is solely concerned about money and not the care of the residents nor the feelings of the residents family. I think that what ever board is set up to grant certifications of assisted living situations should investigate atria. If your relative lives there go and do a surprise visit.

The food and the dining room management is so bad that I have to say that I would not recommend this place. Although the decor is nice enough and much of the staff is very nice, mealtimes are a nightmare, especially dinner. The food is so bad that my mother often eats hot dogs for dinner because everything else on the menu is covered in some kind of heavy sauce or is just poorly prepared. Often meals are served cold, the bread is stale ant the servers can't get the orders right. When your paying over $7000 a month there is no excuse for this. Often on weekends some of the staff doesn't show up for work and so they have to do a buffet dinner which the residents don't like since many of them use walkers or wheel chairs. The residents have complained to management but nothing changes. Very frustrating!!

My aunt has been living there for about five years. Sure we were excited at first because it was a fresh start for her and everything about the place was so beautiful. But don't be fooled by how the places looks, what goes on behind closed doors is what's utterly despicable. The care these residents pay for each month to live here is disgraceful because of what they get in return. Well for one, the dining room has terrible service. You have a bunch of teenagers working there that don't know their [removed]. They are lazy and have attitude problems. You ask them for a glass of water and it takes forever to get it. I was there a couple years back with my aunt eating lunch and this poor gentlemen ( a resident ) fell and he was on the floor I kid you not for about a good five minutes before any help attended to him. Then you see all the "high up " people that work in Atria just come walking in not even panicking. Like they didn't give two craps that he was on the floor. My aunt is no spring chicken, she obviously needs more care then most residents here. She's in dirty clothes when I see her and hasn't had a shower in god knows how long. I mean what the heck are these nurses doing ?? Then the lady that works up front , Betty I believe her name is. I come in the other night to visit and there she is stratching off a lotto ticket paying no mind to me at all. I was waiting for a pen to sign in because for some reason there never is one. I just walked away without even signing in. Obviously her lotto ticket was more important. Sure this place is absolutely beautiful but the service here is TERRIBLE. I would not reccomend this place. I believe it's about close to $10,000 to live here a month. Go somewhere else with the money and have a piece of mind for your loved one !

THIS PLACE IS THE WORST! They are all about making a profit and the residents are a secondary consideration. Stories of inaccurate medication administration, neglect and employee turnover and frustration are rampant. And the costs are exorbitant when compared to other options in the area. Don't be fooled by the grandeur and smooth sales pitch.

Very, very dissatisfied with Draper Place. This place is just big business designed to make big dollars. My mother has been there since April. On January 1 they raised her rent $399.00. She is now expected to pay 7404.00/month. Tried to have a rational discussion with the financial person, but she would only spout their policy of rent increases every Jan 1. Left a message for the director to call me, but he never did. Have had some medical issues over the last several months, and the nurse on staff doesn't return phone calls. Mom can't even get a Tylenol for a toothache because they don't issue as needed meds. "You can put the doses in her monthly cassettes" they say. But I don't want her getting Tylenol all the time, just when she needs it. So they expect a family member to drive there every time she needs a Tylenol. (50 minute drive each way) The hourly staff are very friendly. The physical environment is beautiful. The administration, on the other hand, is very defensive and unapproachable. I do NOT think that she is better cared for here than she was at her prior residence. Bottom line: If you want to pay through the nose for beauty, then this is the place to be. If you want your loved one cared for and loved, look elsewhere.

Our experience at Eskaton rehab on Fair Oaks Blvd was two fold. The caregivers at all levels were kind and compassionate except one. They treated my father with respect and dignity even when he was fiesty. However, they kept forgetting to set the bed alarm, missed several bath times and didn't remember to walk him once PT was over. These issues were huge in my eyes.

If you are are on a tight budget with little or no increase in your future income, stay away from Atria. This "for profit" company is luring you in at a low rate only to raise it significantly the very next year. They have increased their rates 18% over the past 2 years. The industry norm in the Sacramento area is 2.5-4% a year. The management and staff turnover in the past 18 months is "dizzying" and the dining room/kitchen has yet to "stabilize" due to staffing issues also.

We were only there for a week. The food was inedible, except for the breakfast. They have very small rooms. We left within a week because we couldn't stand it. If you can avoid going to live here, do so. They need improvement on all areas. Don't go to the Atria on Roslyn Harbor unless you have no where else to go. I wouldn't recommend this place. It was not a good experience.

Near the end of August in 2011, my mother entered the dementia unit of Atria, East Northport. Less than a month later she was in the hospital with a fractured hip. The details of her accident are horrific. She had fallen during the night and no one found her until the morning. I can't imagine that she laid there without calling out for help. But since the night aides routinely sat together in the common room, I am sure they were out of earshot. When they found her, they assisted her to her feet, helped her dress and somehow walked her to the common room. When I arrived after lunch, she was unable to even stand. No one had called to tell me of my mother's fall. Obviously no one had tried to walk her to the bathroom all morning. I later suggested to the director that perhaps the night aides could sit at the ends of the hallways as to be more alert to hear calls for help but I was told this is not possible. My mother was only allowed to return to Atria if I hired a private duty aide for the night shift. Wanting to keep her close to me, this is what we did. At one point, my mother's doctor started her on the patch for Alzheimer's Disease. I was not notified of this change in my mother's medical treatment but what I did notice was that suddenly my mother had severe diarrhea. This lead to bowel incontinence and I can still hear my mother saying to me, " I am a diaper baby now." It broke my heart but I had no idea what was causing the diarrhea. I spoke to the nursing staff about it to make sure they held her stool softener. It was only weeks later when I was suspicious that they were not holding the stool softener, when I insisted on seeing her medicine records that I saw the new medication listed. After googling it, I learned that it shouldn't be given to people weighing less than 100 lbs. My mother weighed 93lbs. Diarrhea is one of the main side effects. Even though my mother's diarrhea started within days of the first dose, a week later, the doctor increased the dosage she was getting. He said he was unaware of the diarrhea. This nightmare was compounded by another issue. The medication is dispensed through a topical patch. I read how you should never wear 2 patches at once. The nursing staff at Atria had no policy in effect regarding these patches and I eventually found out from the private night aide that my mother frequently was wearing 2 patches. My mother's condition continued to deteriorate and since supervision of these dementia patients was very minimal, I now hired a daytime aide too. Despite this fact, Atria now told me to take my mother to a nursing home. The next few weeks were the most stressful of my life. Local nursing homes were all full and I was told if I didn't find her a bed, they would send her wherever there was one. God answered my prayers when the other local assisted living facility, Birchwood, said they had a bed for my mother as long as her aides came with her. They even gave her a private room on the regular floor, a cheaper option than the dementia unit, since she would have private care. My mother died 6 weeks after this move. Not only did Birchwood not kick her out as she neared the end but the staff was totally supportive of my mother and me and the wonderful angels who took care of her. My advice to anyone starting on this journey with a loved one is to keep searching for private affordable help. If I had found my nursing angels when my mother was still at home, she could have stayed there. There is not enough general supervision for dementia patients in any of the facilities I had experience with.

Both my parents were here for one year. From the very first call I ever made to this place there was a problem. First of all they changed their telephone #, website, etc. I could never reach my parents by phone, or in person. I showed up numerous times to visit with my mom and they had NO IDEA where she was and further went on to explain "we're an assisted living community we do not keep track of our clients whereabouts" I responded sarcastically "So if my mom who has alzheimers were to walk out these front doors onto that very busy route of traffic she could"? "Yes" was their reply. When my father was dying they were the most insensitve people I have ever dealt with in my life. THey placed my call on hold for over 30 minutes while I was in dire need to talk with someone there about my father dying. Then when I hung up and tried to call in again the message kept saying they were unavailable. This place is BEAUTIFULLY built, maintained, landscaped, the staff seem very kind and helpful. They have so much to offer an independent senior...trips on the van, movies, crafts, music, arts, everything about this place appears to be amazing...... from the food, to the staff, to the interior decor, but my experience is/was that if you are looking for people who actually care at the core and will treat YOU THE FAMILY with respect, concern, compassion, best to look somewhere else. I was told they don't get involved with the "family". My dad passed away tonight and they had me on hold. Think before you sign.

It seems very good when you first walk in. It's a nice looking place. Some of the people are nice. 85% of the people that work here are not. The people that come here should be people that can take care of their selves. They only give you a room. It's really a nightmare. It's definitely not the place that they claim to be. This is not for people who need care. You have to beg them for things you need. You have to be all over them to get what you need.

Not happy at all, they quoted me ththe price of 2640.,and the price changed to 4470. Without any notification. I am moving my mother at the end of the month. I will tell everyone that I know what they did. I have lived in this area for 50 years and I know a lot of people. Half of the services that were offered have not been given. My mother was there for almost 2 weeks and is paying top dollar and nobody has even offered to help her take a shower.

My mother has lived in this facility for the past year. She has not been given medicine as prescribed by her doctors. When she does not receive her medication, she calls me crying, saying she wants to [removed]. When I've called the staff they shrug it off saying they "got busy" and "forgot" to give my mother her medication. The food quality is marginal. This disappointed me as the Atria where I am from serves excellent food. If it was just up to me, I would move her to a place where the care and food was better.

Our initial tour and meeting led us to believe this would be the "Place for Mom". However, we were led to believe this would be her last place to reside only to be told she could not return after she was hospitalized. We offered to pay for private duty nurses around the clock but received a cold letter telling us that Atria was terminating her lease. This has been a difficult process since now we are left to search for another residence for her. The cost and the emotional strain on my mother has been terribly upsetting. I would NOT recommend Atria!!!

I would RUN from the Memorycare facility! Looks beautiful but no substance. Care is horrific.