Atria

We were told by [name removed] saying it was independent living but they offered assistance if needed. In the beginning we were handed all these papers showing the different types of assistance, but when the time came when I needed the assistance they just starred at me saying they could not help because it was independent living.

It's unsafe, irresponsible. They do not communicate. There is no planning involved. There is more concern about soap than the residents medication. My loved one was allowed to have soap in his shower until QA came. Then they locked all his belongings in a cabinet. This is not an environment to put your loved one in. There is no supervision. The quality of the staff is bad. They do not follow through on anything they say they are going to do. The caregivers are always on their phones or watching the television. They moved my loved one out of his room and into another one without even consulting us. No one seems to know what is going on. I think it's awful.

It was a terrible experience, it was nothing we were expecting they did not handle our loved ones care and after [dates removed] we pulled our loved one out. Our family found suspicious wounds all over our loved one.

We were all signed up and at the last minute they decided they would not be able to care for my mother. I would tell others looking into any facility to make sure you talk to the nurses before you sign any papers.

Atria Harborhill as the worst experience our family could of ever possibly dealt with. Our loved one had dementia and the communication was completely non existent, it was the worst thing of all.

This this place is awful they were not forthright with us and telling us how bad it is I am one of the people I lost my mother there

What can I say besides I am so disappointed that I had to move my mom out of here after one horrible experience after another. This place is so understaffed and the staff that is there just can't do what they are supposed to do because far too much is expected of them. They lure you in with grounds and rooms that are very attractive and the food is excellent as well. Wish they'd spend more time on care and less on surroundings. Do not believe what you are told by the sales staff and directors as they just want to make money for the corporation and don't care about the residents or staff. Please steer clear of this facility so you and your elderly relatives don't have to experience all that we had to go through!!!

I have been extremely happy with my moms choice to live in Atria. If their is a problem it is addressed & worked out. Atria has gone over and beyond in keeping its residents safe during the pandemic. [name removed] has kept us informed of what is happening. They have adjusted activities to keep everyone active mentally as well as physically. The environment is clean and the staff is very nice.

My father has been a little over 2 years and I am sorry to say that I have been quite disappointed with the lack of responsiveness and follow up from the staff, as well as the staff's commitment to honoring care instructions they agreed to in advance. My research of other communities, as well as other care providers indicate there is definitely better care to be found for comparable price. Atria is not inexpensive. I have also been disappointed by the level of staff turnover at Atria, and some of the leadership choices that have been made for staffing.

This place has been HORRIBLE to my Grandmother. The “nurses” are the absolute worst people on this planet. There is NO compassion for the people who pay a minimum of $6k a year to live and receive care here. They are constantly yelling and jerking my Grandmother around who has a broken arm. For some reason they can’t remember that her arm is broken or they DON’T inform the other nurses when they come in her room that it is broken. One nurse in particular SCREAMED at my Grandmother that she needed to stop pulling off her sleeping mask because she can’t keep coming in to fix it. The sleeping mask that she needs for Oxygen only comes off when this particular nurse puts it on initially at the beginning of the night. Please DO NOT PUT YOUR LOVED ONE HERE. Trust me, there are so many more stories like the above.

We`re not allowed in the dining room due to Cronosvirus. So, we`re feed in our rooms. No, soups, no salads, no sandwiches, no deserts! Two meal choices only and they are often cold and missing items! For this I pay $3000 a month. Mailed prisoners are better fed. This sucks!

Dad lives here. Was happy for a while but began noticing negative things. Food choices were less and less, always running out of the nightly specials though they know how many people live here. Food quality bad, overly salty or overly bland. Nice write up of food such as creamy risotto with asparagus tips but really getting white rice and a couple asparagus stems. He had been told to move his dinner seat several times but he should be able to sit wherever he wants to. If his assigned weekly housekeeper calls out sick they don’t replace her, so his garbage piles up and his bedsheets go unchanged. Now he is involved in a “lockdown” meaning nobody will be allowed to leave their room for a week because there is a stomach flu going around. They stopped serving coffee in the morning for no right reason. They are tossing TV dinners in his room because they closed the dining room. This all sounds like an institution, not a person’s home which is what they promote. He’s already here and doesn’t have enough money to lose another month or two fee if he leaves but he and I am suggesting avoiding living here unless you like institutional living at penthouse prices.

This place is horrible. I don't recommend it to anyones parents. They treat the people staying there real bad. Staff is not nice.nurses etc... Security isn't good there at all. Back door is always left unlocked. Not safe.

A couple great things about his place but that's where it abruptly ends. The residents here are lovely and the grounds are beautiful! However the management and staff leave MUCH to be desired. When signing contracts with them make sure you take away the paper work and read through every line and examine the phrasing. Later you won't be able to prove anything they said to you, only what you signed. They have lots of stipulations they they gloss over and hope you don't pay too much attention to. The most egregious one being an upfront, NON-REFUNDABLE "facility fee" at the time of at least $3,600. They say it is for programs and maintenance of the community, however if that is true it would be more fitting that that be factored into the rent or added as a monthly fee. Instead the fee is required upfront and no matter how long you stay it will not be returned to you. Of course Atria is hoping you pass away or move as quickly as possible to pocket as much cash as possible. My mother in law stayed at Atria for 4 months and had to leave due to declining health. She left her apartment in excellent condition. When we asked about what they had referred to as a deposit when signing rental paperwork now the "deposit" had suddenly turned into a "facility fee" and would not be returned. SO SHADY! My mother in law did not use $750 a month of programs or community resources!! When we pushed a little asking why this was a upfront fee and not a more fair monthly fee we were given a "you're the ones who signed the contract" canned response. Shame on our family for not being more critical of the paperwork we signed, but honestly shame on Atria for taking advantage of senior citizens on a fixed income and being so underhanded and cold about it. Oh, and the food is terrible. Overall definitely would not recommend Atria to anyone I care about.

A couple great things about his place but that's where it abruptly ends. The residents here are lovely and the grounds are beautiful! However the management and staff leave MUCH to be desired. When signing contracts with them make sure you take away the paper work and read through every line and examine the phrasing. Later you won't be able to prove anything they said to you, only what you signed. They have lots of stipulations they they gloss over and hope you don't pay too much attention to. The most egregious one being an upfront, NON-REFUNDABLE "facility fee" at the time of at least $3,600. They say it is for programs and maintenance of the community, however if that is true it would be more fitting that that be factored into the rent or added as a monthly fee. Instead the fee is required upfront and no matter how long you stay it will not be returned to you. Of course Atria is hoping you pass away or move as quickly as possible to pocket as much cash as possible. My mother in law stayed at Atria for 4 months and had to leave due to declining health. She left her apartment in excellent condition. When we asked about what they had referred to as a deposit when signing rental paperwork now the "deposit" had suddenly turned into a "facility fee" and would not be returned. SO SHADY! My mother in law did not use $750 a month of programs or community resources!! When we pushed a little asking why this was a upfront fee and not a more fair monthly fee we were given a "you're the ones who signed the contract" canned response. Shame on our family for not being more critical of the paperwork we signed, but honestly shame on Atria for taking advantage of senior citizens on a fixed income and being so underhanded and cold about it. Oh, and the food is terrible. Overall definitely would not recommend Atria to anyone I care about.

If you care about your loved ones I suggest you NEVER go to Atria Senior Living in Plainview. This review has been a long time coming. My mother who was my best friend was 79yrs old and in January 2018 was playing tennis 6 days a week and doing water aerobics the same days in March she had a stroke but was recovering but mentally fine….6 years prior she was diagnosed with breast cancer and the very light chemo she was on was keeping it at bay… unfortunately stayed at Atriahell from Approx. Aug 2018-Nov 2018. I don’t even know where to start…. I would have to call every day to make sure my mother got her food when she wasn’t feeling well they bring the food to their rooms there was at least 4-7 times my mom was never given her meals, I would have to call and order her food then call her to make sure she received it…I called the desk more then once and said I wasn’t able to reach my mom Marie’s reply was “we have a lot of people here if I see her I’ll tell her” They are supposed to have someone go make sure she is ok. The WORST was the wellness center which is where everyone has to go for every issue. The Doctor at the time said my mother has a fungus under one of her breasts also at that time she had a wound from radiation she received. The Dr. suggested we bring in a nurse from TLC nursing who called me and said the lumps were not a fungus. So the head Nurse at the time “[name removed]” I emailed him 3-4 times mentioning what the nurse said and to this day never heard a response regarding him asking the Dr. anything about the wound under her breast. My mom also had a wound under a flap of skin by her stomach that was supposed to be cared for by Atria’s employees. I can tell you this when my mother lived with me the wound was dry and has no issue. At Atria when they gave her a shower (that you pay extra for) they some reason have an issue cleaning that area. I took her to a dermatologist where the wound was removed so I went to the wellness center and asked [name removed] (The rudest woman I’ve ever met) and asked if she got the fax regarding the care of the wound she asked me what it said and all it was that Vaseline was to be put on it she grunted and walked away I said how rude she was and she replied she was busy however she was the one who asked me what the fax stated and just letting you know this wasn’t my 1st experience having a conversation with her. Our family decided to hire our own caregiver to make sure she has food, her would was cared for etc. One day I decided since [name removed] wasn’t responding to my emails to wait for the Doctor. [Name removed] (part of the wellness center) said leave your # and we shall call you when he arrives. I was there almost 5 hours. So I finally went down for the 3rd time and the woman said “oh hurry he is about to leave” So [name removed] couldn’t even have the courtesy to call my phone # to tell me he was there. Those “Fungus lumps” was her cancer spreading and if the “wellness center” did their job I could have brought my mother to her oncologist. I totally feel like Atria contributed to my mother’s demise…. Oh another thing prior to my mom leaving I met with the Asst. Director who they brought in to “revamp” the place a little too late IMO in the meeting I mentioned how my mom didn’t want a shower at 7am because that was her only choice She said would you like me to have it changed to a better time I said I’ve asked that to everyone at the wellness center since she arrived and they said that was when they gave showers. For the price you pay and with us paying for an extra person which they don’t allow you to even do anymore. PS When I mentioned how rude [name removed] was numerous times no one ever disagreed seems likes she is very consistent, They had 2 amazing people there [name removed] who sadly left and I think her name is [name removed] who was a receptionist she is blonde. As for the wellness center I’d be shocked if they Kept [name removed] who was horrible. I hope you care enough about your family member to stay clear of Atria in Plainview as this was my horrific experience. PS That month approx 7 residents left the faclity

We’re moving my Mother out as soon as possible. We had a family meeting with Atria and agreed to a #2 level of care. Six days later [name removed], the new manager, had my 95 year old Mother sign off on a #4 level of care. They never called the family. They said because we didn’t give them the power of attorney paperwork, they had the right to have her sign. She’s 95 and they knew she didn’t have the mental capacity to make that decision. No call to us! We’re now stuck paying almost a $8,000 bill. They aren’t about care, it’s all about revenue. The food is terrible. They served my Mother moldy bread. Often the food wasn’t to temperature. That just opens the door for a bad case of diarrhea. If you have a family member there- get them out!!

Find another place. That's my advice, and that was also Atria's last word. Find another place. But of course, you won't hear it during the sales pitch, which is filled with promises, assurances, and cordial commitments. Despite our compliance with every procedure and term of our contract, Atria Santa Clarita's management chose to renege on its promises and commitments, causing extreme stress and degradation of the already fragile condition of our loved one who lived there--until they told her she could no longer live there. To compound its duplicity and apparent attempts to take advantage of elderly customers, and consistent with its sketchy communication processes, Atria did not even follow through on its own refund policies until prodded to do so.

My grandfather's room seemed nice enough, but when we went to move in some of his belongings a patient was in there unattended and we had to alert the staff. That initial interaction gave us some concern about the quality of care they provided, but we persisted. This was a mistake. They could not provide adequate care for my grandfather with Alzheimer's. After 3 days of telling us, he was adjusting well they sent him in an ambulance to a hospital without notifying any family members. When they did notify us that he was sent to a hospital, they sent us to the wrong one. While we were trying to locate his whereabouts and contacting Atria they seemed unconcerned and disinterested in helping us. I hope no family has to go through the experience we went through dealing with this company. My recommendation is to look elsewhere for assisted living services.

The place was so bad that we withdrew out lease. Received nothing return of out depaosit