Anthem Memory Care

My loved one had a black eye after her first night there. They will not refund any money even when they show a credit is due.

While the facility was clean, the quality of help overall was poor, with individual exceptions. Mom was hospitalized several times for fall injuries which we felt were preventable with elevated staff professionalism (education) and increased staffing levels. It became apparent this company puts its profit over its patient care.

The staff was all nice, respectful, and listened to any concerns we had. Overall, I think they were understaffed. Often times there was no caregiver in the common area with 10 or more residents. If deciding, I'd pay close attention to amount of residents and how many caregivers are present.

Do not pick this one.

My mother was a resident at Amber Glen previously (April 2023). I could not recommend under former management. I found her room filthy more than once. They let one resident roam freely, stealing from other people's rooms-and they were aware. Activities were non existent after about 3 or so and not consistently any more than coloring or sitting in front of a tv. Only few of staff actually engaging with residents. Often short handed, so not adequate supervision and/or they combined those with severe problems with others causing verbal arguments and even a food fight that I witnessed. As for the food- usually good breakfast. Otherwise over reliance on soup and cold sandwiches - usually without lettuce or tomato or anything to make it look palatable. No call buttons. They use very ineffective motion detectors. Had many things stolen and/or misplaced. My sister or I went every day to make sure she was okay. Not much accountability as the Director, Head Nurse, Bookkeeper and Kitchens Manager were left or replaced within 2wks of our arrival. On more than one weekend evening there was a sub/contract nurse in charge of the whole place who knew nothing or no one- including the codes to open the doors. And get everything in writing- I believe we were unfairly billed based on the difference between what the salesperson told us and what we had to pay.

Most of your reviews are at least 3 or more yrs. old plus monthly prices are much higher than listed. My husband was at Highline Place from [date removed]. For the first yr. his care was adequate, and he enjoyed all the activities. They started loosing their good, experienced care givers because their pay isn't very good. Replaced by more inexperienced staff that didn't go out of their way to interact with residents, just did what they had to do. Activities became more limited, ones listed on the monthly calendar didn't always happen. Nursing and therapy staff communication on how he was doing was very limited, especially as his Alzheimer's progressed. Emails, questions were not always answered, always needed to ask for a care conference every 3-4 months. Decided his needs were not being met and moved him to another memory care center where his care was so much better.

My loved one was a resident at Amber Glen Alzheimer's Special Care Center, but we have moved her from this facility. For my staff rating, I would rate the employees at a 4 and the management at a 2. I would not recommend this facility at this time. I would be extremely suspicious of anything their sales / marketing person says. I would say 90 percent was untrue-some purposeful and some not.

At the time we were there the facility was going through a lot of turnover and many of the key administrative positions were new or unfilled. We did not know this when moving my mother in. Many of the residents were in them end stages of dementia. There were very little socialization opportunities or activities that were appropriate for her higher ability to function and communicate.

The staff seem to care. But their hands are tied. If there's an incident, they don't have a nurse there that decides whether or not to send your loved one to the ER or hospital. They would put it on me to come in and make that decision. And it wasn't at all what I expected.

Our loved one has now been at CP over 2.5 years. We used to think we had found the perfect place, but all that changed about 6-8 months ago. There were changes to the top levels of management, and when the "new regime" took over, CP was a very different place. Many of the compassionate, talented professionals who weathered the worst of the pandemic storm, began leaving when the "new regime" came in. Those caregivers who were the most-loved by both residents and family members, were leaving in droves. Then families started removing their loved ones. There was never enough staff on site, and hose that did show up were so-overworked trying to do the jobs of those that didn't show up, they soon became disillusioned and they also left. This is a fairly expensive, private pay facility, and there are many other facilities to consider for similar amounts.

I was not impressed with my tour of this community. From what I saw it is more an independent community, rather than a memory care facility. Which is what I thought they offered. The staff didn't seem fit to care for Alzheimer's patients. I would not had felt comfortable moving my parents to this community. They would not had been able to provide care that I would be comfortable with. More so this is a community for someone who just needs light assistance.

This community is not highly recommended. The food is does not seem appealing to my mom. They do not offer her activities to keep active. The community is clean, but she is not happy here at this time.

From the outside it all looks good. Clean and friendly staff but once your family member is in, the communication stops. They make changes to medications and don't keep family informed and doctors don't return phone calls. When mysterious bruises show up they have several different answers of what happened.

Staff does not ensure residents needs are being met as far as hygiene is concerned. This is a memory care facility, residents have dementia and dont know or remember to brush teeth, shave, and shower. I live out of town and everytime I go visit my relative his hygiene is deplorable.

Autumn leaves is a new place and very nice inside. The care is not up to par. They are short on the weekends and at night don't have many caregivers on staff. Also there is no nurse or doctor on staff if an emergency happens. People who do laundry loses it and does not find it. IF you text or place a call you do not get a response. But you can judge for yourself.

I was not impressed with this facility at all. When we went to go tour the rooms didn’t have carpet, the only had overhead lights, and the rooms just felt cold and empty. It is a smaller facility with only 30 people. The woman who gave us our tour was very nice and she really liked to talk. Unfortunately, when we asked questions, she wouldn’t answer clearly and was vague about everything. She just seemed too chatty. The other thing that bothered me was I mentioned to her twice that my Mother had a hard time walking and that she needed a wheelchair. She never once acknowledged it or offered anything. I would not recommend this facility unless things change.

On the tour we were assured of safety for our loved one, 2 snacks a day, daily baths, a doctor &/or PA who visited weekly, total supervision of medicines and dispersement of meds in a timely fashion. What happened in reality, the place was understaffed. Residents were "encouraged" to stay in the common area for ease of control. Rather than the quiet, calm scheduled environs we expected, our parent stayed exhausted from being in the noise, chaos, activity area all day. I saw snacks come out on one occasion, lemonade was the standard beverage. Fluids were not pushed as needed. Urinary Track Infection and dehydration were problems during the stay of our loved one. As for personal hygiene, my parent once went five days without a bath or shampoo. Clothing, linens were lost in the laundry process and never found. Finally, it was three weeks before my parent was "accessed" by the PA. We never met the doctor. The floor nurses were to dispense meds. Usually this occurred as directed, but there were instances when they were given "as needed" rather than as prescribed. One med was not given at all. I was happy overall with the efforts of the staff, however, the administrators were invisible especially director of nursing. Had there been more coordination, supervision, & communication perhaps our experience would have been more positive. The facility is beautiful. The salon, spa, etc are first rate. However, I would not recommend Clarity Pointe, Fayetteville for the reasons stated above.

Staff was kind, but not enough staff to handle the care of so many patients. Food was ok, but my mom gained 60lbs in 7 months. The room was clean mostly, but they never helped her hoarding issues. They didn't have time to work individually with her to get her to shower or investigate why she wasn't showering. Turns out her bath mat was too slippery, so she was afraid. Administration lacked professional knowledge and unfamiliar with their own policies and practices. The whole place was like a holding facility rather than one with care. Staff never did anything unless asked by a family member. When these issues were addressed with corporate level management, response was blame admin rather than look at the way they staffed programs. Lots of issues, would not recommend.

Be careful to review your loved ones food and care - food is below average for the price of care which essentially is being paid to lock residents in - hard to get outside to courtyard - my mom found pills on the floor in hallway - better places available !

I would not recommend this memory care facility to anyone. During our experience, the residents room was consistently not kept clean, despite ongoing concerns being raised. Basic housekeeping standards were not met, which is especially troubling in a memory care environment where residents depend entirely on staff for their well-being. The level of care provided was also very inadequate. Communication was poor, staff to residents ratio was well below what was needed and it often felt like residents were not receiving the attention and support they deserved. Families place enormous trust in memory care facilities, and unfortunately, this facility did not meet even reasonable expectations. Even staff members mentioned that I was doing the right thing by placing my family member somewhere else. Overall, our experience was very disappointing, and I would strongly encourage others to carefully consider other options before choosing this facility.