Anthem Memory Care

The fact that they were geared only for Memory Care was number one walking in and not smelling urine and it being nice and clean. The girls here are amazing. My mom's been here for about a month now and they are just amazing.

The room is the perfect size. The facility is clean, no smells. Caregivers/Nurses are very attentive. The Activity Director is awesome! She does lots of different activities. She even takes them on field trips, i .e., bowling, picnics, Walmart, and walks. They have a hair salon and mom gets her hair washed and set every week. Food seems to be okay, not to my liking but mom never complains. The reason I'm NOT giving it a 5 is because she's always missing something from her laundry. She had some pjs that just showed up after being missing for 3 mos. I have to keep buying her socks. Now one of her pillows from her bed is missing. She is constantly losing her glasses. Sometimes it's her fault & sometimes they forget to give them to her.

At first Porter Place was good, as [name removed] was partially able to listen. First was eating. They told me he was using fork, turned out to be not true I asked for finger food, was told he didn't need. He fell trying to get up at least 5 times and since I was new to this, had to find out for myself there was a wheelchair he could not get out of. Often staff problems with not showing up. Also in watching patients in the activity room. Saw an older lady slide right out of her chair because no one was watching them. Laundry was another problem. His clothes were marked and consistently went missing and had other men's clothing in its place. Luckily there was one aide who took a liking to [name removed]. [name removed]was a godsend! Finally to not drag on, found the director rather hard to talk, and in my opinion. Dismissive of our concerns.

Staff friendly and helpful. Communication can be an issue with upper level staff may not see much and especially not on weekends. Difficult to get through if call main number as they do not have reception. Not a fan of how activities are done. Many things done with T V shows. Prefer live people doing the activities versus having them watch a game show with activities staff. Would like live musicians to come in, not music on TV.

The director and the other administration were wonderful. Very involved and attentive. They were always available for questions or concerns. Nursing was great! Detail oriented and available for questions or concerns. The caregivers were also attentive and encouraged my father to engage in activities. The caregivers really encouraged my dad to stick to a routine which was very important for him. The facility also respected my dad's desire to nap when wanted. The staff would always ask my opinion about these types of things to make sure I was comfortable with my dad's requests. The activities were nice especially the outings and the musical activities. My dad really enjoyed those. The food was not great. However, if residents wanted something other than what was being served, there were other options. The food is where the facility fell short, in my opinion. It wasn't very good. Hopefully the food quality can be improved. My dad's room was always clean and he was dressed and up for grooming daily. The caregivers also made sure that my dad sat with his pals. This was very important to him. During meals and for activities.

The staff are engaged with residents. The atmosphere is welcoming and clean.

I have had trouble getting information from the Director. I've been trying for over a month to get the breakdown of fees from her, submitted multiple requests. The only time I've ever even gotten acknowledgement of the requests is when I happened to be there during office hours and was able to just walk in and ask her.

The family has asked to have the staff set dad's razor and shaving cream out and remind him to shave and this has not been happening. He may go 4-5 days without shaving which is unlike him. Also. They failed to have the shuttle take him to his dr appt this week although they were reminded several times. Staff is wonderful. Cheerful. Helpful. Dad seems to be flourishing.

Amber Glen was extremely helpful and accommodating when we had to move my mother quickly out of one facility and into Amber Glen. They were very caring. One problem that I ran into was when it came time to coordinate hospice care and the care Amber Glen provided. Both agencies explained it well, but it did not always go smoothly for those weeks it was in place.

The facility is clean and the everyday staff are competent and very caring with the residents.

Really like the staff and the amount of them always around. It's been an overall great place for mom. Definitely choose them over memory care places like Hollybrook.

The staff cheerfully engage with the residents. They seem to truly care about the resident's well being & happiness. They kept my mom's room clean and free of tripping hazards. They get acquainted with the likes and dislikes of each individual & cater to their specific needs. Every staff member engages one way or another to the residents. Wonderful care.

For me, there wasn't much time. Literally less than a week to make the decision because of the rapid decline of my father. But honestly, I should have just gone with them after the initial tour/meeting. Even though they were the only place I had toured. Waiting and setting up other appointments to places wasted my time because then I wasn't able to set up the room fully before his check-in day. I had to let go of my idea of perfection because no facility is going to be perfect or how I would want it.

I am disappointed in the initial assessment of my sister. I feel like they assessed her incorrectly then raised the price after she was in the facility. Also, follow up from admin/nursing staff could be better. Follow up with doctors and family is slow and need constant reminders.

I would rate everything a 4. They are very prompt answering questions, keeping family informed and if we have any concerns they address the issue right away. I'm very happy with how they take care of my mother. She has dementia and can be very difficult to deal with at times. The staff is very kind and treats her with respect.

If your love one suffers from dementia with agitation and aggressive tendencies then Grace Point is not the facility. I must say they did try.

I've had issues with cleanliness of [name removed] room, but they are doing better. Based on the experience we have had so far, we would recommend this community to other families.

What they could improve on would be to have better activities for the residents, but overall it is a nice place. Yes, we would recommend Grace Point Place to other families based on the experience we have had so far.

Every time I visit my mom, she appears to be well cared for. That is really the most important thing. She is always clean; her room is always clean and they're making sure she gets her medications as prescribed. The staff at Porter Place is doing for my mom all the things I struggled to accomplish while caring for her. The staff has also been responsive to my questions and proactive in communicating whenever there is something I should know. In short, Porter Place Memory Care is proving to be a Place for My Mom.

The food could be better. What we like the most about Willowbrook is the atmosphere and staff. Yes, we would recommend this community to other families.