AgingCare 2

I have been providing unpaid caregiving for a family member since November 2025; recoviering from a stroke. My responsibilities include managing appointments, transportation, and most aspects of personal care, aside from what her boyfriend assists with. Initially, [name removed] the CEO was pleasant during our first phone conversation. However, during the interview, I felt unable to fully express myself, as she maintained a very controlling presence in the conversation. The overall tone came across as rigid and somewhat unwelcoming. Given the name “Plant the Seeds,” I expected an approach rooted in compassion and encouragement. Unfortunately, my experience did not reflect those values

The change in management has been a disaster for my family. Rude people shouldn’t work in this field. Definitely won’t use this service again. What is going on here? We use to get great caregivers, and communication from the office. Not anymore.

Bottom line. Sorry I used them. Sent unskilled worker. Poor work ethics. After I paid. Cannot get receipt/bill after 3 calls. [fee removed] an hour waisted.

After an exhaustive evaluation we picked Whole Life because they were family owned and appeared to be able to provide the services advertised. However, after approval of [name removed] ins. claim, and after several previous assertions they could staff the position, all of a sudden claimed they couldn't find a person willing to drive the distance to the job. This was done at the last minute and came as a complete surprise. Even though they did refer us to their competitor BrightStar, I cannot help but feel they were somewhat disingenuous in the way they represented their capabilities.

My experience with Home Instead Belton was not the best. I asked over and over to send the SAME caregiver as a person with dementia becomes easily confused with change. There was 8 different caregivers. Out of the 8 csregivers 2 were such wonderful ladies and poured their heart into the care they gave. This office doesn't reach out when a client passses away They are VERY inconsiderate and inconsistent. Choose wisely

Cornerstone was ok until their director left and her replacement (who was hired for a different job eight weeks prior) took over. Caregivers would often no-show, or there was no one scheduled at all. When I stressed the importance of reliability (I have a full time job and can't always leave if someone doesn't show up), I was told that they depend on someone signing up for that shift and they don't always have someone. One time they had a guy scheduled for my 80 year old mother without asking if it's OK. After a few weeks of this, I had to find another agency because they were actually contributing to my stress and burden.

My mom was scheduled for 24/7 in home aides. Workers often did not show up, or left before the next person arrived and my mom could not get into her chair to answer the door. They would sleep on the job and one day my mom called from her bedroom for assistance for TWO hours looking for someone to come get her and help her to the bathroom. The company was very prompt in starting care and collecting money from us. Horrible communication. No one at the home office seemed to care when we called to discuss the problems my mother was having. They said they would look into it, but never did.

With Rehoboth services, I was not able to experience Aide punctuality at all. Limited Spanish speaking network. Communication with Owner and Office Staff current and on-time. Aide selection can be improved, just referring to my experience.

I was very disappointed with the experience. I waited for the director to come by with the assistant all day. Late hour I received a text that there was an emergency and they couldn’t make it. Understood but I was contacted only after I texted. Two days later a woman showed up at my house without the director telling me she was the new assistant?! Communication is key in any business! Lastly, the refund check bounced!! I was reimbursed eventually but it all left a bad taste in my mouth.

The person that was assigned to my mother did nothing but played on her phone. She also indicated that she would work cheaper by cutting your company out, and charge my mother cash?!? As I followed up on Edna’s care, I quickly realized that she was not getting the help she needed.

I was admitted and was shown my bed which was still unmade by a previous patient. The first night I spent the entire night with a diaper full of shit. I complained several times to the attendants but no one ever came by to clean me. The facility was filthy and kept extremely cold in every room. The next day I complained to the person in charge but the service never became acceptable. The next night I complained of chest pains and still a dirty diaper. The following morning i left without permission and was put under the care of a much more acceptable and professional facility. I would never recommend this place. It was horrible, unclean, and I also believe unsafe!

Presentation of their services and abilities was satisfactory. However that was not I/ we received. The caregiver was not experienced; I clearly stated the severe medical condition of the client., The care giver was not certified; It was stated that the caregiver would be.,On the first day, the representative was late as no was not in Philadelphia. She arrived late. The caregiver had no identification to verify that he worked for the company. Most days the caregiver was late and spent time to eat his breakfast before see the client., and He spent more time on his computer. I had to dismiss him and terminate my relationship with the company..It was not a very good or professional event.

Unreliable from Day One. From the very first scheduled Aide visit the Aides were either late or no shows. An incident in the home is currently being investigated. This is delayed awaiting a written report from either to owner of the company or the employee involved.

All was wonderful in the beginning. My mom will only allow a certain type of personality in the house so that makes things difficult. I was told to try to get their foot in the door a pie, something my mom loves, would be brought by the home. A way to get in the door say hello and hopefully begin. After a month no one came by to say hello, bring a pie or even call. I was very disappointed.

Hired them to assist my father with light housekeeping and to warm up meals for 3 days per week. My father changed his mind after a few days so I gave them 2 weeks notice to end care. We immediately had issues with no shows and late arrivals. Spoke to them twice to resolve and given assurances that they would improve to no avail. Would not use again.

My family had an extremely troubling experience with this home care company. During the time their caregiver was in our home, a check belonging to my grandparents was written out to the caregiver and cashed without my permission. When my mother reported this to the company, I did not feel that the situation was handled with the seriousness or professionalism it required. This was a major breach of trust and security. I cannot recommend this company based on our experience. I can only hope they do a better job vetting their workers and learn to take immediate action to prevent something like this from happening to anyone else.

I would recommend using any other company but this one. This company is horrible, pay caregivers minimum wage while they are collecting triple that. They treat the caregivers very poorly as well, want them to come in sick.

I would give them a -1. It was [removed]k. The man came and visited me in rehab so he didn't give any care. Just took my money and made promises. I asked him at least three times did I get the money back and he said yes each time so you not only stole the money but he stole mine truth. I don't like it don't do business with you again.

The manager came and met my dad, and I introduced her to my family, also she sent someone name [name removed]I introduce her to my family also. Gave her a tour of my house inside out. She was to start the following day, I called until I was weak, no response until this very day. My sister thinks they were scammers it hurts that I gave them the tour of my home. They are all a set of thieves if you ask me. They were to care for my dad, no one turned up. I will never trust any more agencies.

We did not have a good experience with comfort care home care services. There were promises made to have someone come sit with our mother, and on two occasions, one no one showed up. The second time they called about 10 minutes before we were ready to leave, to say that they had no one to come. Mom passed away in March and we tried to cancel the service, and we're told that we would not get our deposit refunded, even though we never used their service services.