Tree of Life PHC

I would give Tree of Life memory care 5 stars. Workers were very attentive to the patients and took very good care of them. They had plenty of activities to keep them busy all day. thank you very much for taking good care of my sister.

Tree of Life was always spotlessly clean. There were many activities for residents. Food appeared to be of excellent quality. On my visits, I never heard a complaint from any resident. [name removed] seemed to be very satisfied and was able to visit his Stewartstown home when he wished. His relatives in NC were very pleased with the pictures we sent to them of the facility.

Care is excellent, cleanliness is superb. [name removed] eats well and his clothes are always clean. Staff is very helpful and they have many activities for the residents.

My grandma was recently diagnosed with dementia and the tree of life has brought so much new life into her we can’t thank them enough for what they do for [name removed] it’s been so hard watching her get old but with tree of life we can grow with her we can’t thank you guys enough for what you do you really are a gift from god

Location, memory care, environment is why I chose them. I would recommend

I love the way all of the staff treats my mother. I would recommend it to others.

Very clean, staff is respectful and caring. Monthly fee is fair. Great personal care home. Clean and well maintained environments. Kind and caring staff. Nutritious foods served.

The staff are friendly, professional and genuinely care for the patients. The facility is always clean. The friendliness and the way they care for the patients shows as soon as you walk through the door. Everyone seems happy and relaxed and they seem to enjoy their lives as much as possible.

I feel the staff are very friendly. that is greatly appreciated. the facility it always clean it is a great atmosphere for your patients. the staff shows a lot of patients with your clients. over all my wife and I give your facility a 15 out of a 15 . that you so much for helping with my parents.

While I am fairly independent here the staff are fabulous. Each is patient and gently redirects confused residents. I enjoy the food realizing there are many tastes to satisfy. Some residents are difficult but I migrate to positive residents.

Everyone has a opinion and their own way at looking at things. So are the reviews of Fair Haven. The facility is older but is well maintained. It’s kept clean and organized. My mother-in-law entered Fair Haven over two years ago. From day one she was welcomed and treated with respect. [Name removed] the owner try’s to operate the facility the way it needs to be operated. There are rules the state says must be followed. This is what must people see [name removed] taking care of. Every place like this sees a higher level of turn around when it comes to employees. People do not realize what it takes to be a caretaker of someone who has special needs. They enter into it thinking it will be easy and then realize it’s actually work. Back to my mother-in-law. She enjoyed being there. They have activities for the residents to participate in. There is something pretty much every day . Everything from bingo to crafts to bible study. Also volunteers come in for different activities. They took very good care of my mother-in-law. Even when she started slowing down they did not leave her behind or left out. They adjusted what needed to be done. My mother-in-law had a dramatic turn downwards. It was quick and sudden. They did not bat an eye to what needed to be done. They went over and above. It was my mother-in-law’s home and that was the way they treated her. In my opinion they did a great job. You need to form your own opinion.

Fair Havens is a very good place. The friendliness of the staff, cleanliness of the facility, care, and services were all good.

very helpful, answers questions immediately, understands the aging population well

The care and a lot LESS patients to care for per PCT. I also like the fact that they have PCT's instead of CNA's They serve great meals too

The staff seems to genuinely care for the residents. Overall they are very good

They are a fantastic place! Eleanor who runs the place is very friendly, and the staff is very accommodating. They have been very effective with their coordination. The owner has visited her personally while she is in the hospital. I felt that was an extra personal touch. There are a lot of residents with dementia, so finding mental stimulation can be tough. This is more of a home like feel instead of an institution. There have not been any complaints about the food. They have some entertainment going on, religious services, and musicians. We think they are a great place.

My loved one is happy here. The people who work here are very caring and have always gone out of their way to help me when I needed it. Yes there is turnover but what assisted living does not have problems with this. The food could be better and it is a little shabby but always clean. I do not worry about my loved one being mistreated here. And she likes most of the residents too.

Overall, most of the staff were very attentive. However, there were several times when there was a shortage of staff and incidents that occurred that were not reported to family. My father had several falls, some which were not reported and our family believes that the number of serious falls contributed to his passing. We knew his death was inevitable, but certainly not as soon as it occurred.

I don't think they make dad walk enough. He eats the food but what I've seen I would not. I also don't like the medical group they use.

Pros: all on one level, temperature set at 70 degrees, fair cleanliness for this population, no untoward odors. Nice community living room, flexible visiting hours. Con: frequent turn over of staff, shortage of staff, theft by staff and other residents, laundry goes lost, lack of dining choices and served cold. Exterior entrance has uneven grading and ridges,sidewalk needs repaired, roof gutters need cleaned, has potential ice dam. Rainwater doesn't drain. Observed exit doors propped open.