Spectrum Retirement

My mother has been a resident for about 3 months. I like that they keep the place clean. The accommodations are nice and the staff is responsive to requests. I wish the food was a little healthy. Activity schedule looks robust-not sure if they always occur.

I'm happy here. The people are very friendly. It's very clean, and everybody is very helpful. We have lots of activities to do, and you can choose whatever you want. I love my apartment as well.

He seems very content at Green Oaks. We had a couple of minor issues, one of which was that his apartment is very far away from the elevators so we had to buy him a scooter. Other than that he has been very happy here and I would definitely recommend them.

The overall experience has been good. My wife and I moved here in August 2019. We located here because of the close proximity to health care facilities and two of our children were near by. The staff has always been responsive to our needs and are making a good effort to upgrade in a competitive environment. Overall we feel this is the right place for us.

Park Meadows is very nice. They have a lot of activities provided for the residents. The rooms are small but they are set up nicely so it doesn't feel too tight. They actually accepted my loved one but lost staff the next day so they would not have been able to accommodate the care he needed.

I moved in here (to independent living) knowing that I would be a bit younger than the majority of residents. There ARE some other folks here my age, but I have found it hard to connect with them. With that exception, I am very glad to be here. Feels safe, the entire staff is wonderful.

Due to the lack of available staffing, the service and meals have slipped during the last month and a half. Because of servers and cooks shortage there hasn’t been a selection for meals. The care is good but can be a little off for the residents when temporary or outsourced care isn’t familiar with the routine. Hopefully staffing levels can get back to capacity so the level of service that was exceptional in July returns.

Good Community, just not the right fit for my mom.

Park Meadows is a large facility, it did not feel cozy to me. I was not the biggest fan of the apartment set up and also I needed a place that came already furnished and that was not offered here.

HighPointe is a beautiful facility and the tour was great, but it was just too big for my loved one who likes to wander.

They're super friendly and very accommodating. They were very nice when my loved one first moved in. She was injured, and they got us in very quickly and got her comfortable. They have PT and OT on site, so that helped her a lot too. I could call the sales person, business office, anybody, and they were all readily available to answer my questions. The food I tried was very good, and they have a brand new executive chef. My loved one seems to like the food and the variety. With Covid, there hasn't been a whole lot of activities going on. But overall, I think they've done a great job with her.

What I really like about Palmilla Senior Living is that they know everyone's name. Every time I walk in they knew who I am and I appreciate that. They have been really willing to work with me, any concerns or questions I have they immediately respond to it. I would recommend to other families looking.

The cleanliness of the community and the friendliness of the people we first met really stood out to us. We aren't exactly sure what activities our loved one is participating in but we do know they have plenty going on.

This community was great it was just not the right fit for what we needed at the time for our loved one.

I would like to first say that the staff and all that I've had contact with has been so professional, kind and empathetic. I really could not be happier with the care that my father is receiving. The only negative would be the dining situation. When we toured the facility (before Covid), the restaurant was opened all day and you could have a meal at anytime. My father has not experienced that luxury as he moved in a few months ago and came in when dining times were on a set schedule. Since that time and obviously because of staffing issues the meals are now being delivered to the rooms. As everyone knows, this is not ideal and limits socialization which is one of the reasons we thought he should make the move. I am hoping that the dining situation recovers and will go back to the all day dining option.

Overall this is a good place for my loved one. The facility is always clean, neat and orderly. The staff are kind, caring and patient, especially with residents who are experiencing challenges with their memory. It is wonderful that residents can have their pets living with them in their apartments or when family members bring their pets to visit. Pets serve as a wonderful sense of companionship and familiarity with their master. There are areas where residents, families and visitors can gather outside, especially in the evenings. Thank you for the care and concern you provide to our loved ones and their families.

AFTER TWO YEARS AT PARK MEADOWS OUR BIGGEST DISAPPOINTMENT IS THE KITCHEN/DINING ROOM. THAT SAID, THERE ARE SEVERAL GOOD FOLKS WORKING IN THAT DEPARTMENT. I ALSO WONDER WHY A LAUNDRY ROOM OPERATED WITH ONLY 1 WORKING DRYER AND 2 WORKING WASHING MACHINES FOR 6+ MONTHS THIS YEAR. ENTERTAINMENT/ACTIVITIES LEADERSHIP AND OTHERS IN THAT AREA WORK ABOVE AND BEYOND THEIR RESPONSIBILITIES FOR RESIDENTS. THEY ARE SO APPRECIATED. TRANSPORTATION TO AND FROM MEDICAL APPTS IS A WONDERFUL SERVICE THAT WE USE FREQUENTLY. THE DRIVERS ARE GREAT!! HOUSEKEEPING IS EXCELLENT! PERONS WORKING THE FRONT DESK ARE VERY HELPFUL IN WHATEVER OUR QUESTIONS AND NEEDS MIGHT BE.

Our family had an in person tour and it was nice but the lady who gave us the tour was very business like and not warm and fuzzy. She gave us the tour and went through all her protocols, and it just was all sales.

Staff members are very pleasant. Each department head is introduced and takes the time to speak directly with new resident regarding their areas of expertise and how to contact them etc. Resident safety is a top priority at Palos Verdes. Rooms are well kept by housekeeping, events are planned and common areas are well decorated, modern and appealing. Lobby areas look like resort style living. They also offer plenty of parking. One area of opportunity is the restaurant. The food is now unsatisfactory. Menu is great and offers lots of options, but isn’t prepared well. The Chefs Special is often inedible. There isn’t consistency in the food prep. One day it tastes excellent, the next day it’s terrible. Overall it is an amazing place! I know they take pride in their restaurant services, but due to the lack of consistency in meal prep, I would have to give 4 out of 5 stars.

There are certain things stated in the contract that are not being maintained . Transportation, as the community grows the demand for more travel to Doctors visits will be required.A permeant driver is required. Not limited to two days a week but available 5 days per week. another assistant driver could be limited to 2 days per week for grocery stores or Walmart. Because of the ability to hire waiters, etc. all mgmt. should make themselves available as servers and be able to be cross trained to do what is necessary to make the operation function properly. top mgt. should be out talking to residents daily.