Spectrum Retirement

The staff is amazing, and very accommodating. My father feels safe and settled in his new home.

We love Palos Heights Senior Living. Right from the start, we were very appreciative of the family-like atmosphere and the kindness of the staff. The environment is very well suited for my 92 year old father. The unit has just the right number of residents which is conducive to the individualized needs that each resident might have. This also helps to keep the unit relaxed and calm. Also, the staff seems happy. They're always there to greet us when we visit, and invite us to participate in their activities. We greatly appreciate the staff, especially with helping us with my father's transition into his new home. They're very knowledgeable and are always willing to help us along the way. My father speaks very highly of his care and he seems very happy.

The community is a really nice place. The community is clean. The staff all seem friendly. Residents receive 3 meals a day.

I just moved in 2 weeks ago. So far, the people are welcoming. I am learning my way around the area. The staff are cheerful and accommodating, its very clean. It appears to have great activities. I am sure I will be quite happy here.

I am so glad I chose to live at Palos Verdes Senior Living. The staff is always ready to help and the residents of this community are always welcoming and friendly to each other and visitors.

There seems to be some staffing issues like everywhere. Not enough people for the dining room. They told us that the dining room would be open all day but they had to change to 2 hour windows for each meal. The waits are long to order and get service.

They are having some personnel issues within management and they have staffing shortages just like everyone else, it is nothing too severe though. Overall it has been a positive experience and we would recommend Palos Heights Senior Living to others.

Silver Glen is a brand new facility and it is extremely nice. I would have loved to move my mom here but unfortunately they do not take Medicaid, so we eventually would have had to move her again. The tour was great though and the sales director was very friendly.

They really need some work on communication. Pretty consistently, we got one story from one person, and another person told us something different. And then another person told us something completely different form that. So it was very difficult to get an understanding of what was going on and what their policies were. When I came to them with concerns, they acknowledged them but then didn't do anything about them. One of the main reasons we went there was the size of the units and the fact that they have washers and dryers in the unit. The place is very nice. But we were supposed to get a handbook, which we never got. Wwe were unaware of their visiting restrictions (8 am- 8pm), which were not communicated to us before we moved in. They did not communicate their very strict Covid restrictions, which made the transition for my loved one very difficult. I was disappointed that they had no plan to make the Covid vaccine available to residents and employees. And all around, their communication was very poor.

I toured this community and it was really pretty. Very nice and new. I didn't quite get the 'at home' feeling here. I also didn't see a single resident out and about while touring, which I thought was kind of strange. Ultimately, I felt like it was too big for my loved one and would be easy for her to feel lost here.

I think The Enclave at Cedar Park is overpriced. I didn't like that every month you had to guess how much you would be charged. Any time a change in care was made, we were charged additional. It was a good place overall. But I found a better fit for my loved ones elsewhere.

I toured this community and it was good. It was clean, friendly staff, lots of newer amenities. Just wasn't what we were looking for.

I toured Lombard Place Assisted Living & Memory Care, and I liked it. I don't remember anything specifically that made me not choose this community. It just wasn't a good fit.

We picked this community because, it was nicer,cleaner, and friendlier.

I did a virtual tour. It was nice but didn't have meals included in the price.

I toured The Enclave at Cedar Park, it was too far away and I just didn't care for it.

This is a beautiful facility. The common areas are always super clean. The executive director and accounting director both do a great job and do everything that they can. The food isn't great, not good quality, not cooked properly, and not a good variety. I'm there every night and I see it. No one is happy with it. A few weeks ago, they were understaffed and made the dining buffet style, which made it hard for residents with walkers etc. It was a mess. They say breakfast is ok, but the rest is awful. Turnover is very high in meals/dining and they can't seem to get it together. I bring my mom outside food a lot of the time Turnover seems pretty high in all departments. Housekeeping visits are about 10 minutes bi-weekly, but they don't always clean well. A lot of times, mom turns them away. Either way, I clean for her frequently. Communication with the family is not as good as it used to be. They're using a new system and I'm not very familiar with it yet. Twice now, the staff has entered her apartment without notice. Once while sleeping and once when she wasn't there but came back to find them inside. Both times freaked her out, especially the second time. The activities are weird to me. We were told there would be outings, but it's mostly small games and some are juvenile. The new activity director is good and really trying, but there are still no outings. I think the residents need more to do, especially outings to get them away once in awhile. When I first moved her in, the facility was way different and met our expectations way more than it does now. Especially for the price. Compared to what I've looked at, I would still recommend them I guess. But it definitely needs improvements.

Overall, this facility is very nice. Most of the staff was great. Some go the extra mile, some don't, but that's with anywhere. Mom didn't eat the meals, so I'm not sure how the food was. I always brought food and helped her eat. She ended up needing more care and we considered moving her to the memory care unit. But we ended up calling in hospice care and a nursing aide for more care. One of the reasons we chose this facility was that it was so close to home and they allowed pets, which was important to mom. They do have a stackable washer/dryer in the apartments, which was very convenient. The assisted living manager (name removed) absolutely went above and beyond always. Even when she was on vacation, she text me to check in and was just absolutely exceptional. I couldn't have asked for more. I would absolutely recommend them to friends and family.

Palos Heights Senior Living is a great place as we learned on tour. However didn't have all the benefits needed for my loved one so had ended up in a more specialized care unit.

We were greeted with a warm reception from the moment we stepped into Palmilla Senior Living. Everyone was out of their rooms and socializing. Staff was very pleasant and seemed to really care for the residents. Lovely experience and great facility.