Spectrum Retirement

The facility is very clean there are plenty of good options all kinds of activities the nursing/aides are friendly helpful and caring. The pricing is good location is a bit far for our family but not for everyone and not too far for the care and accommodations. Our mother isn't the easiest resident and they have gone above & beyond for her. They could use a bit more organization with the salon availability but we are grateful for it being on site and the services offered. Admin staff is very friendly billing can be a bit tricky but does get figured out in the end.

The common areas are very clean, however, Mom's room rarely gets cleaned because they can't keep staff. Between my sister and I we keep her room clean, but we pay for this service, so we are not happy about that. Otherwise, it's a nice place, friendly and caring staff. She is happy there

Make sure you have/request a complete review of the point scoring system Mason Assisted Living & Memory Care uses to determine the level of care your loved one will require including the costs for additional services that correspond to their point scoring system. It's a good facility and with a competent staff. You just need to understand what you are paying for and how the point scoring system affects your final monthly cost.

Facility is clean and all staff members are very nice. They have happy hour every Friday with a different entertainer. Residents love it and sing along. Guests are welcomed. Would recommend. The residents always leave with a Smile on their face after the weekly happy hour with entertainment

Everyone is friendly and helpful. But not overly, which is good for my sister. They dont try to talk you into doing things but let you set the pace. Apartment sizes are okay. The apartments are clean and look new. The entire facility looks great. They have a lot of amenities and with some it is your choice

Stay on top of the staff. We paid extra for Diabetic care, and they just allowed my mother in law to manage it herself until I stepped in and told them I was paying them to take care of it and my mother in law would not manage it properly. Make sure your bills are correct.

Lack of consistency is a concern. In close to a year they've had 3 Directors, 3 Medical Directors and a lot of turnover at every level. Routine and structure is important to residents dealing with dementia and families who have established expectations on communication have to reestablish each time there is a change.

[name removed] was excellent and very Informative when choosing an assisted living facility for our mother. The facility is clean and homey. Her room is spacious and mimics her previous home situation. The staff are kind to our mom and care about her. We are pleased we reached out to Southview and chose this facility

Most of the staff is very friendly, but there seems to be a very high rate of turnover. So some services are not always on time/as scheduled.

Staff get a 3, billing gets a 1. Went downhill when Traditions took over last summer Food was really bad and I'm not really picky. Also, they now have a policy that if you die while there, you have to pay for 30 more days even if you have removed all the belongings. That alone would stop me from going there. That doesn't seem like it should be legal. The administrator and Nursing director are really nice though.

What we like the most about The Enclave is the beauty of the facility. Friendliness of front desk staff. Friendliness of caretakers. Food wasn't great. Also, communication between the facility and hospice staff left a lot to be desired.

No one is going to love your family like you do, but nearly all of the staff treat them with kind respect. Memory Care requires a very special kind of patience and understanding, and I've never observed any of the caregivers being unkind to the residents. That said, we visit our mother every day, and I believe that is very important for the one-on-one attention that each resident needs but cannot possibly get on a daily basis from the staff.

I looked for a place for my sister and started her out in two other places. Neither of them worked out and so I looked at Mason. I really liked Mason. I thought the people were exceptionally nice and the patience were exceptionally nice. My sister could not be happier right now. I am also happy but I wish I didn’t feel nickel and dime a bit. I think I have figured it all out now and so it will all be fine. I do however wish you were a little closer.

On Independent living they no longer do daily check ins or have the Life Alert like button service. A resident would need to get their own service. So that was a prior selling point. There was no reduction in rent w that change. Also there's been staffing shortages. Place is doing their best to ensure residents are not affected. Aside from that my parents are happy.

it is a fabulous facility, but it is really best for seniors that do not need higher levels of care. My mom was only there three months and then she passed away, so I can only give you my impressions being there three months and she was on the decline the last two months. Their biggest issue is they have had high turnover with the executive leadership that is running that place and it really caused things to not be great and I just sort of was there during that period of time. New Executive Director was too focused on profit and not on compassionate care; she should be a role model for her staff and was not. I know you can balance profit with an attitude of gentleness and caring

We have been there a year. The care was horrifying. 5 ED's in one year. I don't even bother to write their names down now. THEN, around [date removed], [name removed] was hired as the head RN. Can't say enough good things about her. I worry about her work load. My dad passed and many of the residents have surrounded my mom with love and care. We have gotten to know the residents as I come into town 3 weeks at a time and I have a sibling over there every other day and my brother spends the night mid-week. The activities group is amazing. We were sold on that then realized it doesn't matter if they aren't getting their meds (they weren't) but now that they are, we really appreciate that Mom has 2+ activities/day that she attends. She has a good life - don't listen to her complaining - she always did that!

Kudos to the Activity team. The team realized a resident was not doing well when heading outside. [name removed] brought her in and sat her down, realizing she was struggling. [name removed] got the nurse to assist. 911 was called and paramedics arrived quickly to tend to our friend. Their ability to recognize the situation and get prompt help may have saved her. Activities is always there for us.

Everyone there is pretty friendly and helpful. My dad seems to like it there. They do organize a lot of family nights and activities. The building is beautiful, very clean and well kept. My only complaint would be that I don't feel that they encouraged him enough to be social and now he just pretty much stays in his room (although his health has declined and that could be part of the reason)

Corporate group ended some of the things we liked. Like morning check-ins. Also rent went up [fee removed] within 3 months of my mother moving in. Meals were also better the first month she was there. We heard that the head chef left and meals are not as good. Staff is very friendly. Cleanliness is top notch, and the facility is beautiful. My mother is still very happy there despite the downgrades.

Apartments are nice but should have a coat closet. Food portions are very small. My Mom is having a hard time making friends but is trying. She enjoys bingo there. She likes the salon. Would like some more current movies played in the theater which is nice to have there. Friendly dining experience. Overall a nice place.