Spectrum Retirement

Better communication about their tier system and membership levels would be appreciated. Otherwise, I would recommend them.

Facility is nice, staff is responsive (but sometimes short-staffed in some positions), programs for residents good (but not as much physical activity that I would like), food is very good.

Clean, well-maintained facilities and friendly, helpful staff. Overall, a great experience.

It's very close to all the children and less than a mile from my home. I can pop in any time and there are plenty of activities she can partake in, even with her memory issues.

I don't live there, my brother does but I find the staff to be friendly and helpful.

I would have said lower but they really stepped up near the end when my mom was in a rapid decline. Prior to that we were only marginally satisfied with the care she was receiving. It was almost like they didn't know how to deal with someone who wasn't completely dependent upon them for care. When she went into a rapid decline and was 100% dependent, they did a much better job. Odd.

The people are wonderful, residents and staff. The food is not always the best. I would recommend. The food is good. It's just that the selection is more modern day and everyone living there is over 60 so more meat and potatoes kind of meals would be better than Mexican and Asian several meals and several days per week. The place is clean. The staff helpful. The residents happy. Overall it's a good place

The tour was great. The facility is fantastic but is too far from where I wanted it, Schaumburg, and is a bit above my ability to pay. There were many things that were additional fees in addition to the rent. I was disappointed that there was no parking garage other than individual garage is at an extra fee. The rooms to rent were very nice.

I'd give it a 4. I think they are super friendly and have a nice array of activities for the residents. I would say the food could be better which is why I'm not giving it a 5. I would recommend.

This is a very friendly community with kind employees and wonderful residents. While the food quality has been inconsistent at times, there seems to be noticeable improvement with the new chef, and residents have been responding very positively to the recent meals.

The apartment is very nice, the building support people (cable, repairs, thermostat tweaks, etc) are awesome. The building is clean and lovely. The staff are very nice. The dining room service and quality of food are kind of a disaster. It might be best to interview the executive director about this, because they are making some changes. I am hoping it will improve. If it does not, I think my parents will probably move out.

Staff is attentive and friendly, facilitates are very good; location is very convenient

We chose this facility because of the quality of care, affordable cost, and convenient location. The staff has been welcoming and caring, and we feel comfortable with the support provided to residents. I would recommend that others take time to meet with the staff leaders and ask questions so they can better understand how the facility is managed and the level of care they provide.

Size of apartments better than most I visited. Working through determining care levels is difficult, but I think that's exists everywhere I visited, but none the less is a bit frustrated. That said, they're are good to work with in terms of changing and managing care levels. Food is very good. Transportation to offsite appointments is a bit difficult to arrange and only seems to be offered on limited days / times which make scheduling appointments difficult to fit those windows

My mom really loves it there. We are trying to figure out the method of care plans and how they create the rates. I wish the communication was better. It seems once they get you in they lose interest in communicating. We don't see reports, or updates in how she is doing with her level of activities, she see's PT but we don't get any updates on progress. The food is great, the comforts are great. The lack of conditional follow up is our family's largest complaint.

My mother was in their Memory Care Facility. Her room was quite large and provided room for her bed, desk, recliner chair. Plenty of extra storage as well. Room and bathroom were always clean and maintain. Staff was courteous and interacted with the residents well. A staff member used to engage the residents with games and activities. The food was good per mother's opinion. What was the biggest help to us was engaging Hospice of The Valley to assist her and their staff in her care. She suffered from dementia which required their expertise. She was there about 4 months before she passed away for dementia. We did not interact with the other sections of the Gardens.

Tour was very professional and a very nice place to live. Pricing was a little high for our budget but the price is worth for the location.

We have fallen in love with all of the employees at Las Palomas... They are so sweet and patient in skilled at caring for my mother.… And they have our deep appreciation. The only negative element has been the turnover in the restaurant, which has been fairly constant, causing the restaurant service to be mediocre.

It is a newer facility. Staff team appeared to be friendly and attentive to the need of their residence. There were plenty of space for free or planned activities. All together, it appeared to be a fine facility

My mother likes her new apartment but is finding the atmosphere inside the main bldg depressing and doesn't want to participate with activities inside as a result. I realize that's normal aging depression but it's what she has said. Also the food evidently is horrible and the residents have officially complained many times to no avail. My mother worked for many yrs with Kitchen Angels and is not complaining since she cooks for herself. But she is concerned about what will happen if she can't cook for herself there.