Red Bench Management

I don't really want to say much except staffing issues during the course of my mother's stay was problematic leading to issues in overall care.

They do not have enough staff in the memory care unit to deal with the patients who are still mobile. He moved to a different facility that is a much better fit.

We have to visit my loved one all the time and repeatedly ask the staff for things he needs help with, like changing his adult diapers more frequently... While the facility is clean, the rooms bathrooms are frequently dirty. They are so understaffed is ridiculous. Some of the staff really cares but many have left or are leaving. The memory floor has more than 20 patients and many of them are in wheelchairs and frequently there's only 2 caregivers there, the most 3. The owners are aware of the situation but nothing changes Administration staff is not visible and they pretend they don't see you whenever they see family members The room is always hot, apparently the AC has been fixed but still the same issue Activities aren't geared to memory care patients

I wouldn't recommend this facility to anyone. We picked this community because of the location and they allowed smoking, which they don't any more.I'd like to add that the management was horrible. They had severe staffing issues. They bullied my dad. They also refused to order his meds and my dad went without for three days.

Well, you WILL be told upon admission that your loved one will get wonderful care and you won't need to worry about the care, just come and visit, no worries. Far from the truth. I had nothing but problems, from no forks to eat with to No help with cutting up food to no one checking on patients at night. I had a camera so I know how bad it was. Really I have nothing good to recommend to anyone.

When we went to go visit our loved one we had noticed their room was was dusty and had crumbs all over so house keeping had not been there for awhile. We had to go down and ask for a broom to clean up their ourselves. However the meals there are excellent, and the activities are still pretty limited. The value for cost is not very good considering what we are paying and what they are doing, they have such a high turnover rate.

I am giving St. Louis Hills a "1" because "0" is not an option. Before my mother moved in, the room was not cleaned at all. I had to bring in cleaning products from home to clean the room. The administrative staff gave me FALSE PROMISES from the very beginning. I would not recommend this facility to anyone who cares about their loved one. This facility is all about the money and definitely not about providing good/quality care.

It was at a good location and reasonably priced. My brother did not receive the attention he needed. They are under staffed. I wound never recommend Promenade to anyone.

We were not impressed. We took [name removed] home after 2 weeks and asked for a full refund. Would not recommend.

The good: staff members are mostly very nice, the residents are friendly with each other, many activities. The bad: dining area is dirty, tables not cleaned between diners, hallways frequently stink of urine, the laundry room also smells of urine, staff are often undertrained. Nurses are dismissive and rarely there, laundry does not get done regularly, housekeeping does not happen regularly, help with bathing does not happen often, there is no way for residents to see what activities happen daily because they do not always have a list anywhere so they Miss out. The very bad: no one checks on residents other than to bring medication even if they are ill or have fallen, no response to alarms or life alert many times, some residents left in their own waste for long periods because there is no help, medications get mixed up or forgotten. One of my father’s neighbors fell and his family called 911. The ambulance and medics arrived before the nurse who was on duty.

My husband had 3 falls in 4 days. The staff was not attentive. Will not recommend.

My father is in memory care and he is showered less than once a week. His floors are usually dirty. I guess if you don't mind your love ones smelling like sour milk when you visit, this is the place for you.

It is a poorly managed facility. The staff that give care are kind and compassionate. The nurse is overwhelmed and unorganized. The executive director is a cold and not compassionate in my experience. The way she handled herself in our situation was unprofessional. The senior living counselor was the one bright light in the whole facility

My husband was here for respite care between Christmas and New Years. We discussed all his care needs during interview. 1. Three falls in four days, last one resulted in hospital stay for a week. 2. Sent to hospital in a depends,shirt and socks. Ummmm yes New Years weather. After 3rd fall with bruise on head and scrapes on back. 3. Was not notified after first fall He called. I finally reached someone that afternoon. 4. Call buttons in bedroom and bathroom did not work. VERIFIED by aide. Was told to only use pendant, should have been moved to another room. 5. Was not given meds New Years day. 6. Was told there was no sign of him calling on the call pad. Well someone diffently should have checked on him based on my emails of directions and first fall. Was given full refund. Glucose monitor not returned. Beautiful place.Need new management and accountability. Rest turned into nightmare. Unacceptable especially for the cost.

The administration here are not capable. They don't address issues of residents. The food is inedible. They can't find anyone who can cook and run the kitchen. When confronted, they say the issue has been addressed. New chefs are here for a day then gone. I don't think they've eaten the food and if they have and they like it, so much for taste buds. They don't communicate among each other or with the staff. Basically, the right hand doesn't know what the left is doing. The staff is overworked, under payed and under staffed. Housekeeping is atrocious. Sometimes it's an hour or longer to receive care. Equipment doesn't always work and there's no suitable back up. If someone would ask me about this place, I'd tell them to run.

For our family the overall experience was a 1 - they were not able to adequately care for our loved one and they said the food was awful. We do not recommend St. Louis Hills

Not what they sold us. Disappointing. It's a for profit business but they are ruthless.