Kaplan Development

Did not see facility as they do not yet have their CO. Marketing office at another location with no sample rooms. From presentation price seemed reasonable as it was all inclusive for basic care including room, food, activities, giving medication, any transportation.

The stay is going fairly okay, but my loved one is looking to go home soon. She is not satisfied with the fact that she is cooking her own food but has to pay for the dining meal plan, or the fact that she has to pay an activity fee but she does not prefer to participate. It is not very cost effective at all at this point.

I had a nice tour of this community. Everything went well, and everyone was kind. The staff I met was friendly, and answered any questions I had. From what I saw the facility looked well-kept. The experience went well overall, but I did find another community that suited our needs better.

My experience is pretty fair so far with all that is available to me. With time I will get use to everything and the environment of the community. They are nice and they do what they can do to help you and that is important to me. I am content with living in the community.

My mother seems to have adjusted well to the community. We have had our problems, but they are trying their best to work with us. They have changed her medication and her doctor with our knowledge, I was not happy with that. There are some activities offered, but not as much as I like. Most of the staff is very helpful. She does like it here. She enjoys the company of her roommate. Overall I do feel she being cared for well.

I have been a little bit disappointed in Bentley Commons at Bedford . They said they have a doctor on call 24 hours a day but actually you have to make an appointment and it's not always available. Mom was having a terrible time with medication upsetting her stomach and it took me intervening to get things resolved. They say do all of these things and they don't live up to it. I expected a lot more care especially given the price. In the speech they gave us at the beginning they said the staff would respond to them pushing a button. Well, my husband had to go there just to resolve simple issues like fixing the TV. They are supposed to do a thorough cleaning and it's hard to tell that they have done that. My mother was not getting a shower because she didn't want to and the staff weren't pushing her to. The facility is very pretty. The food is repeated a lot. I don't see a lot of socialization going on. Overall I am just not getting what was promised to me.

Bentley Commons is a low key, very friendly place to live....They have an excellent activities schedule. The food is O K at best, but it is filling.

This location was brand new, it wasn't even open when I toured. It all looked nice, but I really wanted somewhere more tried and true for my loved one. It would be too confusing and not a good environment for her with all the staff just learning their routines, I wanted somewhere more settled down.

Spoke with the director. Must furnish proof that residents have financial resources for two years. Fees are inclusive of nursing services. landline phone is extra. Doc transportation for 10 mile radius.Kitchenette with microwave and coffeemaker. Residents wear pendants for emergency, 1st and garden floors at $4,500 available.

My Dad lived at this facility for 2 years in Memory Unit. Basics such as food and nursing were good. Memory Care activities not top notch, could use more imagination tactile and sensory experiences mostly seemed to involve trivia which my Dad could not partipate in. Or old shows on television Dad passed away recently and no presence at funeral or sympathy card.

This place has only been opened for a few weeks but it is one in a chain. Therefore, not having any twice weekly trips organized because " we are still trying to get things together" is not an excuse. Pus ,on the twice weekly trips that havent started yet, there is room on van for only 2 wheelchairs. This may pose a problem in aot.of residents are in wheelchairs. Hope they get their act together soon .

The food is terrible, provided by a hospital purveyor. It's hospital food. Staff is very friendly, but there is a very high staff turnover. Rooms are big. Somehow the leadership manages to hold it all together... somehow.

Was excited about getting my brother there! Had high hopes but turned out to be a disaster. Obviously for higher functioning residents. Not happy with them. The day he moved in no one came to or show him where dining room was. Then they were said he was wondering the halls. One week later he became ill and that caused belligerent behavior. He was hospitalized for 10 days and mentally cleared to baseline. But they refused to let him return to Bentley. They refused to give me any refund and he was there all of eight days. While he was in hospital was told I had one week to get his room cleaned out. A number of his items disappeared but I have no proof where they went. It is a beautiful facility with wonderful food and he was looking forward to living there. Very depressing and upsetting. His behavior was medically induced it took 10 days to get back to his baseline.

Common area bathrooms were unusable. Friendliness is just an average - some people were amazing others downright nasty. The care services are limited only good for fully independent people. The meals started as a 4, but ended as a 2 (6 months later) and a 1 if you ate in your room when sick, no drinks no dessert, food would be cold. I saw a guy drop a tray on the floor, pick up the food and deliver it. Value for cost is a 3 because fully independent.

Everything is a 2 out of five. Except being friendly. They are. It's just understaffed and it's a tough job that can't attract people. My mom died in two Months there.

This was the wrong facility for [name removed]. They were recommending we look into nursing homes. We transferred her to another assisted living and she is doing much better. They were just not able to meet her needs. I wish we had known that in advance.

I would say the director is very nice and caring but the place is understaffed. The whole med department needs an overhaul. A lot of building issues, leaks, faulty electrical and I know they are working on remodel but it is REALLY slow.

My experience at the end of my Dad's time there soured everything. The contract stated they would provide 30 day notice if the resident had to go elsewhere - I was basically told one day he was being sent to the hospital and could not come back. HORRIBLE experience. The only reason they are getting a 2 for #1 and #4 instead of a 1 is because the 16 months prior to that were ok.

My father and stepmother needed additional attention. They had a condo for 20 yrs, independent living for 1 yr. The furniture they brought to assisted was new at independent except a few items from the condo. Never any issues. A month after moving to this facility, they had bed bugs. They were confined to their room, accused of bringing them to the facility. They did NOT. had people spraying, their clothes removed. Terrible 3 months. Clothes returned from laundry, didn't belong to them. had to replace clothing as theirs never surfaced. family couldn't do laundry just staff. I even had his initials on some items. all missing. The underwear returned were bikini designer name and fit a 12 yr old. Not his. The only good part was the food was better than independent. the extra charges for special needs were outrageous and they did not receive special care. Everything from assisted was moved to independent. NO bed bugs. Their room at assisted had the bugs. Not them

I took my mom out of the All American in August 2022. She was there for 5 months and was hospitalized 3x for dehydration. My experience with the All American Memory Care unit is that they are lovely, kind people who were poorly managed and supervised. There was a lack of consistency in procedures from shift to shift . The left hand did not seem to know what the right hand was doing. I don't think they are truly knowledgeable and/or capable of effectively running a Memory Care unit when it comes to staffing , training, warning signs , consistent procedures . I would not recommend the MCU. Perhaps the Assisted Living part of the program meets the clients' needs more effectively.