Kaplan Development

Having enough staff to cover residents and prompt response to calls. Being that my mother was only been there for 30 days. I find it hard to comment on the overall facilities.

I found this facility to be clean without unpleasant aromas. The residents appear to be well cared for. The staff was pleasant and attentive. I did a cold call tour rather than schedule a visit. The only issue I had for placement of my brother was that he could not age in place. As he declines and requires more skilled help, he would have to leave the facility as they do not offer skilled nursing for end of life care. At this point in time, I was advised that bringing on skilled nursing is not in the company's future plans.

The staff seemed friendly. It had a little bit of an odd smell when I first walked in, which wasn’t super appealing. And I’m not sure if it was just the age of the building, but when we went to some of the upper floors, I could feel the floors moving so it kind of made me motion sick, which made me realize there’s no way that my mom could live there because I couldn’t visit without feeling sick. Otherwise, it seemed like ok.

For the most part, the staff was great. There was one incident where there was a mix-up about my dad's medications (they called to say I needed to bring them, but they were already there), but other than that, there were no problems. They had a lot of different activities, but my dad isn't really into socializing so he didn't attend many. It was cleanly, the apartment size was good (the bedroom had a nice sized closet and plenty of room to move around the bed and bureau, and the common area has plenty of room for a table and a recliner), and my dad really liked the food, which was one of my biggest concerns. They even gave us a discount because they knew we were concerned about cost. They also let him stay more than a month even though I'm pretty sure we paid for just one month.

This was a clean, well maintained facility with a smaller community size. I enjoyed a basic no-nonsense tour to get a feel for how it's run. The meals, care, and included amenities are adequate and typical. All of my questions were sufficiently answered. The future possibility of taking medicaid is a plus.

Our family's experience has been very positive. The overall facility is beautiful and kept Very neat and clean. The individual rooms are also spacious and well kept. The staffing that they have are very friendly, caring and professional. Unfortunately, like everywhere they could use more staff.

The only issues we have with Bentley Commons is with the food. The food is usually tough and cold. There are things served that are not appropriate for older individuals due to tooth deterioration. One example is thr rack of BBQ ribs they served for dinner recently. My mother in law could not pull the bones apart. She also said she could not tear the meat off of the bone with her teeth. Many of the residents complain about the food and the fact nothing changes when they complain. My mother in law was very resistant to moving into Bentley Commons but the staff had been very welcoming and patient with her. Overall we are very happy with our loved ones care.

So far so good. An adjustment period had some bumps which I am sure is typical but [name removed] seems to be adjusting. All in all things are fine

The staff tries their best. Staffing in this field is tough. They seem to retain key people but turnover happens. Food - no comment. I never eat there. I'll say this, mom didn't lose any weight. Room size is fine. Rooms are different. Each room is actually a suite. One walks from the hall into a common room which includes a sink cupboards room for a big screen TV and two or three chairs. In addition, there are two private bedrooms that are connected to the common room There is also a shared bathroom. I think the private bedrooms are a 12x12 or 14x14. Bottom line is this when I go there again yes. The price is fair for what you get. Mom was safe and secure. She was active and well fed. I found the staff to be pleasant.

The rooms are a decent size and are kept clean by the staff, laundry is done once a week with no issues, there are 3 scheduled meals a day and entertainment. The staff is friendly, caring and make it a point to know everyone's name.

We were unhappy with how roommates are assigned. They put a gentleman that unhappy having a roommate with my dad that is very hard of hearing. He complained to us about the noise from my dad's TV. It got so bad that my dad had to be moved to another room. Food is a 4. My dad enjoys going to every meal. He has not participated in any activities yet. Staff is a 4. Very helpful.

Nursing staff and entertainment staff are great. Food is getting a bit better.

It was for me! And I have moved since. Wasn't happy with the food. Knowing what I know now, I wouldn't recommend Paragon Village, but everyone there seems to be pretty happy.

My friend likes the accommodations very much. Everyone is very nice and friendly. He says the food is good Also the facility is pretty new so it's very neat and clean. He's in a split room but decided to pay for the other room to have it to himself but he is on a waiting list for a studio apt. There are activities but he keeps to himself mostly.

All the staff are very attentive to my mother and my needs. The staff at all American keep me informed of all conditions of my mother's care.

Comfortable place, friendly, caring staff. Only concern is how cold (temp-wise) the facility is. Suggestion: Would be nice to have music playing in outdoor sitting area.

Friendly. Super caring. My mom had a very difficult personality and the staff was always concerned for her well being.

It is a good facility. It needs some upgrades. There are frequent fire alarms and there was a fire this year. Everyone is nice and I think they do a good job of monitoring staff and making sure everyone is taken care of properly. The food is good tasting, but too many repeats and the menu is not always accurate so that is frustrating for my parents. They need more activities, but the activity workers are very kind and sweet.

I toured several facilities and Bentley Commons is by far the best. Unlike most of the others, you have a full apartment with separate rooms rather than one room and a bath. The facility is lovely and very comfortable atmosphere.

Cares stood out. He does refuse cares but I feel that psych should be more involved. He does not want women and they do have the male nurse give him a shower. He locks his door and stays in his room a lot and has extreme paranoia. We brought him candy bars and he hides them. To be fair other residents go into his outer room and another resident crapped on his chair that had to be thrown out and a patient was half naked in his bed. I think the Velcro straps might be used to discourage others from coming in his room. I do realize they can't help it.