Infinite Care

All good except food and wait staff shortage. Clients are leaving the facility because of the lack of food quality and inadequate staffing in the dining room.

There's a few things that could be improved but not anything important...no place is perfect

Big changes have taken place there and it’s a joy to see how happy the residents are and how welcoming and friendly the employees are!! I hear families compliment them often and they are happy too. Great job!!

The entire Brookdale team treats my parents like family. My parents are comfortable, safe and happy! My siblings and I now know that our parents have the attention they need to enjoy their later years.

We visited the assisted living facility first, after speaking with the director there a while, she assessed our situation and suggested we go and see their Independent Living Facility. We didn’t know about this type of senior living. We met with [name removed] there, she stayed late for us. Great experience! and very helpful. After reviewing other places online, I decided they couldn’t live up to Hawthorne Inn. We cannot move in just yet but we will in the near future.

I am currently looking for a place for my mother. I was so impressed how [name removed] Took the time to explain all the amenities. It was not a high pressure force me to commit. My mom will be living there when we move her to Florida at the end of the year.

Based on the experience we have had so far, we have to say that we all have been treated with kindness and respect. We would recommend Brookdale Palmer Ranch community to other families who are looking for a place for their loved ones.

Audrey and her daughter says during her stay the staff was great. When she needed help they were right there. They are friendly and helpful and kind. Great therapy. Daughter reiterated staff is great and responsive. I recommend this place and I am in the healthcare worker as a social worker!

I like all the activities I think they are tremendous. We all like the appetizers they serve at happy hour - and we have happy hour everyday and it is something I look forward to! I like the care team too. I like I can come out and watch my favorite shows too.

I am very well satisfied. I have loved her 3 years. I am a resident ambassador at Brookdale Palmer Ranch. My favorite part is the staff. Great people. The activities are good. Staff and management okay too.

My father moved into assisted living in june 2023. I was out of state so not in the area to assist with his move. The movers they recommended were great and [name removed] and [name removed] were very helpful over the phone. The staff is very friendly and have made him feel at home. I know he is in a safe and clean place with an awesome staff to assist him with his new home.

We picked this community because, it was very friendly staff. a good ambiance, and the price was good.Hawthorne Inn was very nice and [name removed] their representative was fabulous. I would highly recommend this place.

I like that it is small, so my dad gets more personal attention! Staff is super friendly and helpful. Administrator is so helpful as well as on top of everything, so I feel very confident in the running of the facility. My father seems very happy with the food. Many options, and they are happy to make things not on the menu if they have the ingredients on hand. I also like that the memory care is a mirror image of the assisted living portion. The transition from one to the other should thus be a much easier. Also, in other facilities I visited, I noticed the memory care portion always seemed like a step down in the facilities visual appearance. Not true here. It is not the newest or fanciest facility I have visited, but still very nice. My family believes that the quality of care was way more important that how new or fancy the building was.

I would suggest to anybody who needs an assisted living facility for a loved one that this is the first place you should try. I liked everything about it. My loved one had a unique situation at the end of her life. She was only able to stay there a short amount of time, but they took fantastic care of her during her final days.

We picked this community, because of the price. They can improve, with keeping staff. Looks like a lot change over each month.

The tour experience itself was good, the lady who showed us around was wonderful to work with. I felt that the atmosphere was pretty dark and depressing. They also informed us that they did not provide any activities in one of the sections so that was the biggest drawback for us.

My family member is so happy here. They have a comfortable room with private bath and they’ve made friends. Hawthorne is one of the smaller places we toured and the staff really get to know the residents - they aren’t just a number. And the administrator is always available if we have any questions. Hawthorne was the right choice for us.

We toured here for my mom. Absolutely loved that Hawthorne is a full campus in case she ever needs ALF or rehab, all of those services are right next door. [name removed] was so informative and took time to answer all of mom's questions. The bathrooms were extremely spacious, loved that too!!

We were very pleased with people. I liked everyone there so much. It was very nice. We moved because it was too expensive, and was not affordable.