Harmony Senior Services

They just got a new director, so this is their last shot to get things in order or my mother will be moved. I have been complaining about her not getting 2 showers a week for two years. Each time I was told they were going to move her shower schedule from midnight shift to evening. They never changed her schedule. The new director has promised her has been moved to day shift scheduled. Sheets were not being changed except by myself. I was having to clean her bathroom myself at least once a week. Laundry not being put away, sheets not be folded. Soiled clothes being left in hamper to smell.

We toured Harmony at Spring Hill during our search for a facility for my loved one. My loved one didn't really like this facility and also was considering both Assisted Living and Independent Living. They don't have Independent Living at this facility and my loved one didn't like the Assisted Living here.

We toured with Harmony at Independence and The person (I can't remember her name) was too casual-didn't comfort our names or relationship with my Mom. A little scattered and all over the place. Seemed not as clean as [facility name removed] or as close to me and her doctors.

The staff was overworked; the food listed on the weekly menu was not always what was being served; it always took 10 minutes or more for someone to open the door; and they did not have enough cameras to visually see the residence at all times.

My loved one is a resident at Harmony at Waldorf. This facility has a lot of issues. They have limited activities for the residents because of the lack of staff. The food is terrible and cold most of the time.

Harmony is a great place. However, the staff has completely turned over. If l was rating the apartment I live in I would give it a 5, but I would rate the overall place a 2. It's really sad that it is in this situation. I think there mistake was not giving the department heads what they needed. And they all have left. They were here from the ground up. And they let them go. This beautiful place is running on. We no longer have house keeping. The dining room doesn't have enough people to cook or deliver the food on time. Our maintenance people left and we have a new guy that really doesn't know what he is doing. The new director really needs to read our contract. He is angry at the people who confront him about the lack of employees. And how much they are paying to live here. I know this is happening everywhere which is so sad. This is all the talk here. It really is a beautiful place. It just looks like its going to take a while. The people they hire either don't show up or they work one day and never come back. We have many empty apartments on all three floors. And people are still talking about moving.

They are very understaffed and ill trained, ie: not changing bandages from a wound, not using alcohol swabs to wipe his skin before giving insulin, Physical Therapy abruptly stopped helping my loved one after it took a week and a half to evaluate him, there has been feces all over the bathroom after they clean the bedpan, not a nurse on duty most of the time, etc. I would not recommend this facility for anyone that truly needs assistance.

The place is terrible!! Harmony of Elkhart is too new, and we were very disappointed in the care that we received.

My mother is a resident in assisted living at Harmony. There have been multiple problems since she moved in almost 12 months ago. There is constant staff turnover and staff shortages. Poor communication between staff and family. Recently found out that my mom's insurance was being billed by an outside agency. Harmony made the referral and provided my mom's personal information without notifying or gaining consent from family members who have power of attorney.

This facility provides bare minimum. YOU have to supply basic items that were usually included at most places. Bedding - shower curtain - diapers etc. If you don't give them access to your checking account, they charge an additional $[removed] for writing a check. (Initially they wanted $[removed]) Not a good experience. Get ready to order pull-ups from Amazon to deliver to your loved one. What a hassle... I guess this facility might be better if you live close by. ---So you could see your person daily to get them what they need.

My loved one does not like the food. They need to improve on, the communication, and answering the phones. They need to do better with understanding the patients, and the care that they need. I am not happy with this community. They have limited activites, and it would be nice if the residents, could get outside more. It's a beautiful community, and is in a great setting. They need additional staff.

It has been a nightmare. We have been there since December. The management, in particular the Nursing Director, has been very difficult to deal with. My loved one has dementia and he has not received the specific care he needs. They are short staffed and the morale of the nurses and caregivers are low because of the director. They need new management. It starts at the top and rolls downhill. No communication. It is very difficult to get someone to return calls. It is impossible to get anyone on the phone after 8 p.m. I would not recommend this place. We will be moving soon!

We showed up for our tour and the outside needed a lot of work. We walked inside and it was not much better, it just looked dirty and outdated. We had toured another facility before Harmony and there was just no comparison.

Meals were pretty good. Overall the facility was clean, but if there was an issue and something needed cleaning up in my loved one's room, they would not clean it unless it was on a scheduled cleaning day. If everything was going right, the staff were friendly. If there was a problem, they were not. The care was nonexistent. I would be there all day, and they wouldn't even stick their head in except to say it was time to come out to eat. My loved one was a fall risk, and they told me that everyone was, so they provided no additional attention for those who were at greater risk. There were some good staff and some bad. I would not take a loved one there again.

The food was good. The activities were not engaging. It was not a good experience. They need more staffing, and better trained staff. There were language barriers between the staff, and residents. They lost a lot of staff members during the time, that my loved one was there.

I would recommend you look closely at the residents and the engagement they are getting from the staff. It would be nice to see more engagement from the staff to the residents with socialization. The activities have been lacking when I have visited my loved one. The socialization I have seen between the residents has been sat in a circle in a community room with a tv. The communication about the care plan for our loved one with the family could be better as it takes several attempts to receive any type of answers back from the staff.

I would not have gone here if I knew then what I know now. Unless your loved one has a lot of independence, I would not recommend the facility. Assisted living has it more together than the memory care which seems backwards. The staff turnover rate was very high. I communicated with head of nursing and she left and then the director left and then the regional director left - this was all within a few months. The communication is not good, they do have a new head of nursing and she is trying her best, but because the program overall is lacking, I think it will take more than just her. I am very disappointed in the whole experience and have already started looking at other facilities.

I toured this community and was not impressed. They said they would be remodeling in the near future, but I didn't like it from the time I walked in. The facility and the room they showed me did not smell pleasant.

My loved has had a great experince so far. The food is subpar, and there is a possibility that, there has been changes with the food. Personally, I did not have a good experince , and was misinformed. The expenses for the level of care, increased without notification or proper explanation of additional charges. Overall, my loved one seems to be well taken care of.

Harmony seems to do a great job with marketing-- they are persistent and really build up the service and experience they offer. Once my mom became a resident, however, I have had minimal communication from the staff. Every time I have tried to bring up my concerns, I have been told that they are understaffed. It also seems like they are ill-equipped to handle someone with my mom's particular needs. She is very physically functional, but has early to moderate stage dementia. Since she is able to bathe, feed, dress and toilet herself, she is apparently very low on the priority scale. I expected much more guidance and support for her while getting acclimated to the community, helping her to get to meals and scheduled activities, and a general positive environment. I don't feel like there is any of that. All I can say is that she is safe, fed and medicated, but she is not thriving. Which is far less than I would expect, especially for the high monthly costs.