Harmony Senior Services

The staff is exceptional, friendly and kind. The administration tries. It's best because things get overwhelming in their beginning stages. They are also still working on a better set up for their dining experience. It's hard for me to tell because my aunt is very picky about food. I think they are still working through Their immaturity only being open over a year. They are very clean and updated in their facility itself. I would like to say that, and I don't know if it's across the board for all of the living communities, but we could sure use some help from them for other issues like a caseworker or social worker to be available through the assisted-living facilities like they are when you go to a geriatric facility at a hospital. It would really be helpful for those of us that are beginners at this and it can be very frustrating thank you.

The facility is simply beautiful, however, it was most apparent that the entire experience was about getting a "SALE"!!!

Their billing department was terrible. They did not respond to repeated voicemail or emails, and did not correct errors in billing. Our attorneys finally were able to resolve the billing issue. My advice is to get any financial arrangement or agreement in writing.

The food service is terrible. There is no leadership. No one checks on how the residents are enjoying their meals. I have joined my father for several meals and they have been terrible. He has actually left on several occasions and gone back to his room to make his own dinner because the food was so bad.

#1 our overall experience has been what I expected… Hence, I gave it a three, nothing over the top and nothing down in the gully. #5 I have worked very closely with the administrative staff because we've had various issues… They present well~ I truly believe they mean well it just takes a long time to get anything anything accomplished #6 the dining services up there is truly the black eye on that facility… They have a horrific time hiring competent people, keeping competent people, serving hot/tasty food. Hopefully things are going to get better. They were good November and December… They started a downhill slide in January and hopefully the slide is at least being slowed if not stopped. The facility is beautiful. Her apartment is beautiful no qualms there to be very honest with you moneywise everything that we looked at in the Roanoke Valley was within [fee removed] of each other per month, so it just came down to what space did each one have that you wanted or that you preferred. The convenience, factor of where she is and where I am played a huge role as well.

The place is nice, luminous and modern looking. It seems they are a bit understaffed though. And the food is not great and small portions.

My response was for the memory care unit for 2024. I cannot answer for 2025. They may have better staffing now. I saw mom almost every day. My overall experience was very frustrating !!The expense is very large and every day there seemed to be some care worker issues. No hearing aids. No help with dentures. Portable oxygen not charged. They just could not keep staff or get them trained

What we like the abut Harmony at Avon is that it is new and clean. To improve on would be staff. Severely lacking training and quality. Couple good ones. Rest not so much. I’ve came in there several times and they were doing coloring books while the residents were just sitting there.

I would say the average person cannot afford this place. It is convenient to drs and dentists offices and the grocery store.

The Chamberlin is not for people who need assisted living. If the residents are very independent and have a lot of money then sure we would recommend this community to other families.

The people are friendly. They need to be more responsive and they don't seem to have enough help

Once your loved one has moved into a facility, you must stay engaged and visit often especially early on to ensure proper level of care is given and expectations are being met.

Facilities are well maintained and show well. Residential care is what needs stronger, experienced, care givers. Should be fully vetted for experience and credentials.

Building physically nice. Rent very expensive. Some staff pretty nasty. Observed warm interactions between residents. Really good sales agent.

Very disappointed with Harmony, have had a lot of problems with incompetence. So frustrated that we're beginning to look for another facility.

There isn't many spaces for parking if you are on the independent side most are for charter members. They also do not follow specific diet instructions in her case they cook with seasonings that she can't have. One of the night receptionist is very confrontational if you don't agree with her. They also didn't have anything to help as we moved my mother in law in They said we should've hired movers.

Th faculty and staff all seem fine. Again she's in independent living. So she has minimal experience with most of them. The ones she has encountered have helped her when she needed it and all seem very nice.

My mom has been living at Harmony at Enterprise for approximately six weeks. The facility and her apartment are very nice, but there is little done to help new residents get acclimated. I think someone took her to dinner the first night or two, but that was about it. The social calendar is limited and there are virtually no group outings to visit places that I am aware of. Furthermore, the community driver recently quit, so residents who don't drive have no way to get anywhere unless the use cabs/Uber or get a ride from friends or family. We had hoped for far more of a community feel than we have experienced.

The parking is very limited for independent living for those who drive in addition to guests parking. There are also is not enough handicapped parking, the majority of the parks are for the charter members. Also found that there is no assistance to help move in your loved one in the best option is to hire movers which of course is an additional moving cost.

-This was only for respite care - I had to call several times over a two-week period to get a bed frame for the mattress. The old mattress and box spring were on the floor without support of a bed frame. The old Mattress was extremely discomforting -The Staff that cared for the patients went above beyond for my wife and other patients.