Grace Management, Inc

Nice clean facility. Plenty of options for things to-do.

They are very clean, and the staff is friendly too. The food is about a 3, I thought it was very good, but I have heard complaints. I am pleased about where he is at. I really liked how helpful and friendly the people were. I liked the outdoor area, they have a really nice courtyard, nice and shady.

Larger community. Rooms and common areas were nicely decorated. Like the pool and outdoor areas.

Overall, this place is kept very clean, but there are definitely areas of improvement here. For one, the communication with the staff could use some improvement. Also, it was a very rocky start in the beginning because my loved one was pretty much left in her room with no instructions as to how things worked. There was no orientation or anything, and it took them several days to let her know what to expect.

Overall they do a great job here! One thing that really stands out is that the dining service here is excellent. The dining staff do a great job of serving you, and the food is delicious. The person in charge of the meal service has been there for years, and obviously enjoys the job. They also do a good job with the activities. They've got a very good variety, as well as plenty of trips and outings to various restaurants, errands, and entertainment.

Very Helpful and friendly. We have moved Mom in. The food is wonderful and everyone is so friendly.

They had more and more residents with memory issues, and my loved one doesn't have memory problems and it was hard to form social relationships. The staff were all very nice. There were people that had been working there since they first opened up. For the most part the food was good. They serve the big meal at lunch and the supper meal is smaller.

Very nice facility. Good size units. Balconies. Pool. Jaimie very helpful.

Similar size facility as Montara Meadows. Newer. Very nice set-up with attached memory care. Met with Barbara and Kim. Cendrene was not there and was not aware of appointment. Barbara and Kim filled in and were very helpful. Unit is set up well. Staff was very friendly. Residents appeared to be happy and very proud of there facility. Resident showed us her studio apartment which was very nice and she is very happy to live in the facility.

Beautiful, friendly, clean. I have more positive comments, but unfortunately it is a distance from my church. But I haven't taken Town Village off my list

They seem to do a good job here, my loved one is enjoying herself. She's enjoying many of the activities they provide, which include bingo, singing, rides to various places, etc. The staff have all been very friendly, and they generally keep the place clean. I did take a point off for cleanliness because my loved one had an issue with her plumbing that it took them a bit to get fixed.

This is a nice place overall. They have a very friendly staff who provide good care, and keep the place nice and clean.

Everyone seems to be terrified of the director. I'm grateful that he's safe, and around people all day, and taken care of. The food is one area that we hear a lot of complaints about, it was hyped up a lot and it's not all what it was touted to be, it's adequate though. His blood pressure is only taken once a month, but I would like to see it taken once a week, without needing to go up a level of care. I was disappointed they didn't have more one on one or independent transportation there. It's only two stories and the layout felt better to me than the others and the sales director was amazing at her job.

The facility was very plush. More of a retirement community than assisted living, they do meals and transportation and cleaning. She had a good experience there. They have a service where if she is not feeling well they deliver meals. The food was the big complaint. The meals that I ate there were very good, but that was her complaint. They had a little dorm type refridgerator.

We never able to move my brother into Sterling House because he needed skilled care. From what I saw, I like the apartments that they provided. There was quite a variety of sizes. I believe the cost is about $3000 per month. There was introductory special and we were going to take advantage of that. The facility was very clean and well decorated.

I liked how it was set up. It was very new and nice. We toured on the weekend, and there were no activities going on. Initially my dad put money down and had planned to move in, but he would have had to walk and park too far away from his apartment. They have changed hands a couple times now and are not in a good finanicial situation so it may have been a good thing that we didn't go there.

We had my mother in law stay here while we were in Seattle area with my Mom who had surgery. We drove up and picked up our motorhome as well. It would have been too hard on her to try and take her. She totally enjoyed her visit and loved everyone there. There was only one little glitch. She twisted her ankle and was not given any pain medication for it. We were not aware that we should have left some there for emergencies, as they are not allowed to give any medications or even an ace bandage for her ankle. They did not call our daughter - who was visiting her while we were gone. She got the tylenol and she called the doctors office to have them OK it's use. She did spend several days in a bit of pain, but this did not deter her from loving where she was. It upset us more than anyone. That is why I gave it a 4 star rating rather than a 5 star. If she goes there again, I am aware now and will have all the appropriate meds, etc. available. My mother in law was there for respite care.

I was impressed with the welcoming atmosphere and the willingness of everyone to be friendly.

I liked but its multistoried and i didn't care for that. It was very nice but it was multi storied and it would have been like staying at a hotel, my dad would have liked it if it was 5 years ago. Where he is now though, the different levels wouldn't have worked for him.

Liked the open feeling of the facility. Like the location. Appeared clean... the staff I encountered were friendly. Did not see many residents... I think they were out and about.