GenCare

Gencare staff seemed capable and overall decent, but not exceptional. We did feel they were a little deceptive on rates and pricing. They have different layers on billing, and my father felt like they were not very forthcoming on the different billing structures. Overall, it was clean and seemed OK.

The nutrition and exercise program were outstanding. The rooms were small and dull. The entry halls were quite noisy.

Most staff are friendly and responsive. Activities are generally interesting. The food experience is inconsistent, with some food shortages lately. Other recent issues: room entry w/o permission; Removing our room keys w/o telling us; food shortages; Does not seem open to suggestions.

Meals and more staff to help the people in wheelchairs and that need extra help. Yes, I would recommend the community to other families even though it is very negative. When we first moved there it wasn't bad, but after January it went down hill. They let a lot of staff go. And got a new cook, and that is when the meals began to get bad

They keep messing up our billing and overcharging us. I've had to have it fixed twice. They were charging for services they were not providing and for services we didn't need. Also, the food is pretty bad. Otherwise it's been very good. But those are two pretty important factors.

Since my mom moved in this is the second director, she is very duplicitous and insincere. 95% of the rest of the staff is very caring.

Housekeeping is good. On the independent side where we're at now, they are moving to an a la carte or market basket approach. Housekeeping, meals, etc are added to rent. So far, activities are not extra. That makes sense. I would recommend, based on our experience so far. Folks who have been here for a few years seem to think it was better back in the day. Better food, mostly. We tend to keep to ourselves, so movies, etc don't affect us much. Trying to please a bunch of cranky old people has to be a challenge.

I would tell others to make sure they give them the medications the need and do their laundry - they aren't very good at that.

We're looking for a temporary housing solution for my 95-year old mom for two weeks. The Lodge seemed to have everything we need. I would have given 4 stars, but we were told by the director that the minimum stay was 30 days. That is more than what we need. This news was disappointing.

This is a very beautiful community. The person that took us on tour was nice, however they did not seem very knowledgable about the community. This community did not seem very active when we visited. They did not have an apartment available that would fit my loved ones needs.

My tour of this community went well. The community looked neat and tidy. From what I saw everything was well maintained. The staff I met was nice and friendly. They were also informative and answered my questions. It was a good experience, it was a nice tour of a good community.

We enjoyed the time Lynn took to tour us. The facilities were nice, but we were looking for more Independent Living area. The $2000 welcome fee per person was hard to appreciate.

This is a nice community, but my mother wasn't very pleased, so she has decided she wants to move. She is pleased with the food. They take a while to fix things. Other then those issues I think it is a nice place. Everybody is friendly and kind. They do offer activities for the residents. It is a nice safe community, my mother just wasn't very happy.

Dad wasn't at Madrona Park long before he took a fall. He was in memory care that was more independent. The staff was great and easy to work with. They probably need to hire more though for a better ration. It was expensive but probably in line with most facilities like this. He really needed a closer watch. It wasn't their fault we just didn't know he needed more care.

The common area into which you first enter is very welcoming. Nallely and Danielle are both knowledgeable and able to answer all of our questions. We were encouraged to call with any that we might have. The cafeteria is open all day with salad bar and sandwiches made to order. There is the option of enjoying the grill special of the day between specific hours. The facility has a license that allows them to house couples together when one of them requires assisted living but the other is independent. The apartment we were shown is very small. It would not easily accommodate a wheelchair, but it did have a door to the outside. It is a larger living community. They will make sure that residents have transportation to their home church and Bible studies if they are able to do so. There were some very strong unpleasant odors associated with the area of the building at which we were looking. The hallway was also very long and dark. A large apartment complex is being built right next door to the west of the housing area. What we did really like was the focus of the facility that everyone needs a purpose to enjoy life, and they actively pursue residents to stay involved in activities and healthy nutrition. It is also a gluten-free facility!

mom loves this place but has been asked to leave

Assisted living areas seem very nice, but memory wing felt depressing. I liked it that they take residents to local churches.

would be fine. very pretty

We were not happy with the care or attention that was paid to the residents. They only bathed our loved one once or twice a week, where she is now she gets showered daily. She always seemed to look dirty here. It seemed that nobody brushed her hair. They weren't able to handle her memory care needs to my satisfaction. Since moving her she is much calmer and more peaceful. She is cleaner and better cared for. I don't think Emeritus did a very good job.

Our family was looking for a memory care facility for our mother. We did a tour of the Gencare Lifestyle in Federal Way and everything seemed like a good fit for our mother. After touring a couple other facilities, we chose Gencare Lifestyle. Once my father signed all paperwork for mom's acceptance, the monthly charges were nearly double what my father initially thought due to all additional expenses which were noshalonty stated as additional costs.. During the visit, pricing was not transparent. They mentioned many times about the monthly room rates, but failed to mention the additional costs in detail that accrue in a clear way. Otherwise, the care was acceptable but not excellent. My mother just recently passed and not sure if we would recommend this facility. Please be sure to find out all additional costs and to have it all in writing make sure it is clear and precise. It was like bait and switch. We are basing this on our experience with a Gencare.