CareOne Management

I was very dissatisfied with the competence of the nursing staff. They did not recognize an impending crisis in my mother. Also, when questioned regarding her medication, it was extremely important in my mom's health care that she not receive the generic form of drug. They told me she was getting the brand name! When I received the RX bill, it turns out she was getting the generic drug. They were dishonest.

No Too much like nursing home Even smelled like it

When we toured the facility it was lovely. However when mom moved in it was a disaster. Mom didn't stay long because there was so much construction. The bus they had to take residents to activities was broken down. It was all very disappointing. Overall not satisfied.

Care One Livingston is a beautiful facity. However, there is still much to be desired regarding the care of a resident who is unable to transfer on their own and cannot dress or underess themselves. There were things that were promiced but not given for over a month, proceedures were not explained carefully, and aids are very slow to respond to calls, many times in a rush and not all are pleasant. After continually working with management for a month, things are begining to turn around but it can be frustrating. Some management is very responsive and tries hard, others are not. The food is very good. I'm not comfortable recommending Care One Livingston for someone who needs a great deal of care and watching over.

Staff is friendly, room is clean. Food is mediocre. The medical care is lacking.Nurses are LPN and unaware of medical issues. I had to call 911 twice to save my mothers life. She was hospitalized each time for five to seven days.The medical staff was unapologetic and rude. They did not even recognize their own incompetence. If you are fairly healthy with no complications it is a nice place. If there are medical complications good luck.

Improperly evaluated for entry. Tried to keep her there even when they could not provide the level of care required. Moved client to long term care, then hospice. Now dead. At assisted living, dropped her 3 times. She was there a month and they kept half of the $18k. Looks like a palace but under served. Managed poorly.

Hi When we decided to look at the next step for my in law We made appointments We went with many questions and We went with our nerves on over drive The contact woman was nice and has great sales pitches but she was throwing them to fast The place is clean no odors no smells The one thing it is missing is HOME it’s not Home like it’s like a hotel They need to bring in the homelike touch not the hotel atmosphere Where is the smells of baked good I also wish they had a facility pet Others do have one The only other negative was no introduction to care staff nurses aides that would of been nice Please this is nothing against the tour guide or the company

A place can look beautiful but if the love and care is not there it’s a mirage Mom loves her aides She enjoys the food The only issue we have as a family is the Nursing Director She is not personable She rolls her eyes when I go with a concern she does not get back to me to me it’s like she don’t care This is a major concern

This place is beautiful hotel like it’s missing personal touch Photos of Residents &Staff on walls would make it more homelike The Spa area not completed been over a year The Director of all Nurses is a poor choice she truly is self center yet narcissist She is not warm nor inviting to residents or us as families She gives me the nastiest stank face when I question her about my mom or care not done Maybe it’s a permanent frown she wears Her co Director a older woman who I believe works 1-2 days a week very loving Care staff very good

I can honestly say care one Hamilton is clean no foul odors My mom has a private room it is fully cleaned weekly I go in almost daily so i will Clean up daily Mom loves the food The Chef [Name removed] is very Caring man and talented chef [Name removed] the head director I heard is leaving she will be missed due to she has always helped resolve issues I had here I am not happy nor comfortable with the Wellness Director [Name removed] she is very distant and rude she makes me feel my concern about my mom are trivial she never knows what is going on she always sends me to another nurse but she is the head nurse why don’t you know ! She is unfriendly and unwelcoming The other nurses are very caring helpful and truly care

The 1.5 star rating is for the doctors. They are great. The administrative staff and some of the nursing staff, on the other hand... horrible. Dad had to be rushed to the ER a week ago. He was ready to be discharged yesterday to CareOne. I spoke with [name removed] in admissions who confirmed she was holding a bed for dad - promised me to save it until the following day. Once I received the call from [name removed] that dad was ready, I called [name removed]. It took SIX calls before the Receptionist put me through! Each time, she put me on hold for upwards to 4 minutes! I finally spoke with [name removed], only to learn that she gave my dad's bed away and they could not take him! Here I am scurrying, as there was nowhere for dad to go. Dad is unable to walk and could not go home. He had to be placed in a rehab and, despite my dad having been a patient at CareOne on numerous occasions since February, they gave up his bed. Moving backward... on Friday a week ago, I scheduled dinner for dad. Confirmed with THREE people that he needed to be in his wheelchair and not to feed him dinner. Instead, upon arrival, he was IN BED and was FED! It took the nurse and aides (behind closed doors) ONE HOUR to get him into his wheelchair, as there were no trained personnel there to lift him! The next morning, he was rushed to the hospital for internal bleeding.

We had hoped that CareOne at Wayne was going to work out for the type of care my mother was going to need. We were upfront with them about her dementia and they did do an assessment before she was accepted and we moved her there. But in the end, they could not address my mothers needs and they informed me that I would have to arrange for an outside aid to come in and give my mother the one on one care she had to have in order for her to remain there. I made those arrangements at an additional cost but in the end, CareOne still could not accommodate my mother so we were forced to move her to another facility.

I was in rehab Jan. 2017. First impression was that rooms are poorly maintained ... walls need painting, plumbing needs repair and poorly staffed. Nightly noise was terrible with patients screaming for help. Thought I was in insane asylum. Food was very good. Physical and occupational therapy was excellent! If it wasn't for the therapy I would not return.

Therapists were friendly, informative and cooperative. Nurses were constantly changing and they have too many patients per nurse. Asked for simple things like dirty laundry be put in bags and for nurses to talk to my mother in law before doing any work. That seemed to be a problem for them. They requested a cat scan of her one evening. They gave her bed away as she has to be admitted for at least 24 hours at the hospital. Snakes! The social worker nor assistant of nursing would return our phone call. Very shady things being done here. They will talk the talk to your face, but won't follow through and get rid of you.

Very negative, unhappy, and unprofessional administrator (when shes even around). The culture of the building has changed due to this. A lot of staff turnover rate which means zero consistency. Truly disappointing this is acceptable.

Staff seem completely miserable due to toxic administration. Every time I come to the building, another staff member is leaving to go to another Harmony. Admin talks low of staff behind their back and lacks a lot of important emotions to work with such a vulnerable population. Very sad to see.

I toured this community and was overall not impressed. Everything told to us seemed scripted or made to feel you are getting some deal. The setup reminds me of a hospital rather than an assisted living. The place smelled good which is how it should be. Staff did not look very happy, were on their phones, and the administrator has a very negative presence. We felt very uncomfortable.

The facility has potential, but room sizes are very small, although you are told they are never in them. Food is decent, but never seems to be on time. The administrator is rude to both families and staff, regularly ignores family concerns, lacks empathy or motivation on wanting to do make this a better place. Everything is a sales pitch and promised to you just to get your money. The facility has seemed to experience a high turnover of staff which is concerning for both residents and loved ones for consistency.

My complaints are as follows: 1. Inadequate Pain Management: My wife, who had undergone two surgeries--one for her hip and another for her ankle--was in severe pain. Despite repeatedly requesting pain medication, her needs were not promptly addressed. The medication was provided only after significant and unnecessary delays, which caused her considerable distress. 2. Inexperienced and Undertrained Staff: It became clear that the staff lacked the necessary training or experience to handle patients in critical post-surgical recovery situations. This incompetence jeopardized my wife's health and well-being. 3. Difficult Transfer Process: My wife requested to be transferred to [community removed], a private rehabilitation facility. However, [name removed], who handles transfers, created unnecessary obstacles and made the process far more difficult than it should have been. 4. Profit Over Patient Care: It is evident that CareOne prioritizes business interests over patient health and recovery.

The turnover for administrative or management staff is a spinning wheel. The staff is caring and kind; unfortunately tho understaffed or undertrained. The care provided falls short of what is contracted or promised. Activities are stale and not well attended. Seemingly prices increase while care provided decreases.