Atria

They rave about their food but I hear from her and the residents that they do not like the food and it could use major improvements in that area. Transportation is also something they need to step up on, when you sign on they make it sound like if you schedule it it will be no problem taking your loved one places, and it has not been that way. We locked in a rate and it is on our contract and they are trying to change it, I keep trying to get a hold of someone and he has not called me back, it has been 3 weeks. They have a major elevator issues, they have 1 elevator for the whole community (300 something residents) and it breaks down a lot. Some staff members truly are wonderful and I do feel like she is safe here. Overall, we have not had the best experience with this community.

The activity score is prior to COVID. I would tell my friends that they have over promised and under delivered. The community has a lot of turnover within the management team. The case manger position has turned over 3 times, there has been 2 heads of nursing, and 2 executive directors in a 10 month window. The only people that have stayed consistent are the sales person and the head of dining. The food was overall good to my loved one. The food would sometimes come out cold or wrong. I believe this has to do with the staffing issue. The staff would sometimes bring my loved one to doctor's appointments, or I would go pick my loved one up. The medication list was not written legibly for the doctors to see, when they would give me the piece of paper to give to the doctor. The paper of medication wasn't always given to me.

We had a terrible experience at Atria West, however it was always kept pretty clean. The staff was very agreeably and acceptable when we moved our loved one in, but they were not able to take good care of him. He was often left alone when he needed help, which resulted in him falling three times. The nurses station would not bath him after he would soil himself unless he had a bath scheduled for that day, and if there was no bath scheduled for that day he would sit in his soiled clothes.

This community has gone through management changes, and at first it was great and we heard the activities director was great, but they ended up leaving. Once they left the activities really dwindled. They advertised to us very clearly that the memory care unit was very separate from every thing else. this is typically a very clean appearing facility. The basic everyday cleaning was absolutely fine, but once COVID started the infection control was not consistent, and there were times the staff were not wearing masks, and our loved one actually got COVID. My mother is Jewish but does not keep kosher, she is severely under weight and sometimes has been told they cant accommodate to her wish for dairy during her meal in which meat as been served due to kosher laws.

It is a fairly friendly community. They had been doing well with COVID. They take the residents temperature twice a day, meals are delivered to our apartment, but it is not very edible. I chose this community because they had two bedrooms apartments which we needed. I would recommend this community to other families but with reservations.

As of [date removed], Atria Kew Gardens reported their last covid-19 positive test result on [date removed]. Therefore no family visitors have been allowed inside the building or in the outside space since mid-March 2020. Also, this is a highly corporate and inflexible facility. This is good in an emergency but not good when you are dealing with vulnerable seniors on a day to day basis. Otherwise the facility provides all the basics. Nothing special in any way. It has a kosher menu but very sadly does not have a Jewish sole.

We were very disappointed with Atria. We signed a move in contract for the first of the month and then they said we couldn't move in until the [date removed] of the month. My mother in law was packed and moving from out of state and it was incredibly stressful. They never even an apologized to us. The food was terrible, the freezer was always broken , and they went through three chefs in three months. The residents contracted outside caregivers, and they were lovely people. At Atria, the front desk person with nice but the rest of the staff were rude and harsh. For example, when my mother in law was moving out, the manager stopped us, and in front of my mother in law said "you need to be out by the end of the day." It was really horrible . I would say to families, don't go there. It is not a good value for your money. We were incredibly disappointed by the entire experience.

My mother has been a resident for about 5 years. My chief complaint is regarding the food. As expensive as this place is, it definitely not worth it. The county home has better food and better portions. My mother should be on a low sodium diet and they offer ham a few times a week as one of the choices. The alternatives are often sandwiches, but are never given the choice of bread, ie. Whole wheat or rye as opposed to white bread. She doesn't like white bread so she chooses the ham. I never hear tossed salad as an option . The main vegetable is broccoli which she doesn't care for. What about peas, limas, green beans, corn and salad greens? Most of the staff is pleasant, but often newer staff is poorly trained. It's not supposed to be a place for Alzheimers patients, but they are constantly accepted. Would not recommend this facility except for a few amazing staff.

Atria is all about image and marketing. My mother lived here for 2 years in 2017 and 2018, and during that time she had 2 hospitalizations for dehydration and malnutrition. She also had a serious laceration that should have been stitched but wasn't. She left because she "fell during the night" and had broken bones. We never got any kind of clear explanation about what happened, and since her dementia was severe, she could not tell us anything. Their staff ratio changed while she was there and many of the personal care givers had to also become food workers. They were stretched too thin and could no longer be as attentive to residents as they used to be. In watching the care givers closely and getting to know them, there were a few I felt my mom was safe with. A few.

I would say that the family really needs to be involved and stay on top of things. The communication was terrible. The place looked like a hotel but they need to be more transparent about the services they really can provide. In fairness to the community, I was there every single day and I noticed that the residents in the assisted living were happy but they are just not suited to care for residents in memory care. After my father passed away, my mother wrote a heartfelt letter with her concerns to the administrator and we hand delivered it the the community. She never received a response back. I would never recommend the Atria Longmont to anyone.

The GOOD news: the food is above average, most of the staff are friendly and helpful, different levels of care, & location is good. The BAD news: Two instances of important information about the facility with regard to health issues, told to me, were incorrect. I did not find out about the wrong information until I moved in. This information negates their own rules of the facility which were signed at contract signing appointment. Also, written information on Residency Agreement was misleading and unclear, as to what rules applied to what level of care. Ask before your lease signing appointment about any hidden fees and costs associated with moving in, (it wouldn't hurt to ask for a checklist of all costs). Some of these items were only introduced at the time of signing the contract. Trust in a facility is an important issue when making a life changing decision to move there.

Clean place, great decor, some friendly desk staff, some not so friendly. The apartments ar3 adequate sizes, co7ld use a little updating, ex, the kitchen area is ver6 small and dated appliances and counter top, would be nice if the wall between the kitchen and living room was a half wall with counter top. So with that said, some of the aids are nasty to the residents. The house keeper are nice but they don’t do a thorough job, the microwave and refrigerators are never cleaned. And now for the main reason I’m giving it a low rating., I thought the staff could be trusted but my sisters pain pills, money, and jewelry have gone missing so that is why I took her out

It was a sad day in June when our mother had to give up living on her own. We chose Atria Draper not knowing the true inside story to this facility. We were misled and lied to. There is no medical care, the nursing staff is very limited and we soon found out the aides are either inexperienced or not well trained. After being told there was an additional monthly charge to administer medicines the aides made errors in giving out the wrong pills and mixing up the days shown on the pill packs. Our Mom fell twice and we were never notified. If she were checked daily as promised, they would have known but instead they denied it. The huge bruises told the real truth. The administrators act like they are being bothered when asked questions and some of the aides are not kind. There are a couple that are very nice. For these reasons I would not recommend this as a new home for a loved one. This is intended for the rich and healthy who no longer wish to cook, clean, do laundry and don't want to be alone all the time. The cost is extremely high. Average people cannot afford to live here.

We canceled our tour here because of a schedule conflict that arose. We also lost interest in touring here based on information from brochures and others.

No two bedroom apartments period. No larger one bedrooms currently available to even view and none likely to become available anytime soon. All others are simply too small for us.

Per Atria Del Sol website, Assisted Living & Memory Care only, no independent living. Studio apartments only.

This facility does not have enhanced care available.

Unfortunately, since my parent moved into this facility, and over the past 2 years, the level of care and attention to details- number of staff, food quality, cleanliness- has been deteriorating. The manager of the facility turns his head to ignore these changes, he is also argumentative!

I believe this property has full meal service included and that is something my mom is not looking for.

Hated it. Very small, activity staff was inexperienced. Did not like it.