Atria

I toured this facility.

The staff is extremely friendly, but they're very short staffed. So my loved one has had to wait multiple times for over an hour to be served her meal in the dining room. When she was served her meals, they were cold. We've had issues with medication management. Things were always very cordial with the staff when we would speak with the staff, but my loved one didn't really want us to go to the staff with issues, so my hands and their hands were tied a little bit. They have a very robust activities program if your loved one chooses to participate. The facility is the best priced facility I saw in the Coachella valley for what they provide. But after experience there, I found you kind of get what you pay for.

We picked this community because, it was the closet location. It looked like a really nice place. It was beautiful, and well maintained. The staff was there to help, and bring my loved one down for meals, They got what they needed.

Atria Carrollton was a very nice facility, but it was much more expensive than others I saw. It felt very corporate to me, we were looking for some place that was more homey. I got a great tour of the assisted living and memory care. The rooms in memory care were big, but the residents were all just roaming around by themselves and I did not really see any staff engaging with the residents. It was just not what we were looking for.

My loved one has settled in. The man we spoke to, [name removed], he exaggerated a little bit about the care and the food that the place offers. The rent has increased already, but my loved one seems to be satisfied and he's gained a little weight so I'll have to let the other things go. The staff here are very friendly.

Very expensive. Facility and apartments are nice and clean. Staff very nice. Meals are adequate. Not enough in the way of activities, bingo and some movies. Exercise classes and other classes are just videos not classes. No exercise facilities. Not enough on-site care.

Quite disappointed in the food and portion sizes; being told a person can only have 2 cookies (they are very small) is hard to believe with the amount of money each resident is required to pay; continental breakfast is a joke.

Change in top management has proved to be beneficial to residents as well as staff.

My loved one was not there for very long. I had no problems until after we moved her things out. They double charged me over a month ago, and they have not returned a refund to me. I keep calling them weekly, and they keep putting me off.

The staff went overboard when we were signing rental papers but after that it went downhill. They charge hundreds& hundreds if you ask for extra help. My mom had care level 1 which only included giving her assistance to & from dining 2x daily. She fixed her own breakfast. When they were quarantined for 3 weeks at a time (this happened twice) she was still charged for that assistance even though dining areas were closed. I argued with them about this & they finally gave her a refund for those [time frame removed]. I'm sure they refunded no one else. Maintenance workers very very slow to repair anything. Her Spectrum tv was to be complimentary monthly but she was charged. It took [time frame removed] for me to get that worked out. My mom was only there [time frame removed] when she fell in her kitchen & broke her shoulder/arm. I moved her to a residential 24 hour care home which she loves. While she was in the hospital & rehab, no one from the facility ever called me to see how she was doing. That upset me. All they want is your money & try to add on more monthly charges. I pity the residents that do not have family that monitor their care.

My parents paid for six months before they even moved in and never got a call why they hadn't moved. Hard to get calls returned.

A lot of the people are very nice but they are very understaffed. It is very lovely to look at and staff are super accommodating. But because of them being short staffed, the waiting time for the call button is very long. We have mentioned it to people in charge on multiple occasions. Some days they will be there in the 15 minutes but others they are not. I could not recommend them right now because of these staffing issues.

Our family had an in person tour and the tour experience was okay, we felt things were a little wishy washy and just decided this wasn't the place for our loved one

I would not recommend Atria North Point based on our experience. There have been several Directors that have already left the community after having my loved one in the community for a brief amount of time, and this is concerning to me. There are three meals a day, and my loved one doesn't care for the food. We were told the community would provide restaurant-quality food with plates and on linens. Recently my loved one was served cold fish in a Styrofoam container and I ended up taking my loved one out to eat after seeing this.

Overall our loved one is very happy with the people that she has interacted with so far, the staff members all have been very friendly. She is very happy with how she is being treated.

My parents lived at Atria Cinco Ranch for about a year. The maintenance was not very good. The building itself was really new, but had structural problems. The quality of the food was good when they first got there, but it went downhill. The costs after a year had increased by [price removed]. The staff were nice, but nice can only go so far when you're not getting what you're supposed to get. My parents were not happy here for a few reasons; the quality of life was poor, the massive increase of monthly rent, and they were not receiving the services they were paying for.

I think the staff could do a better job of making the families feel that they are working collaboratively rather than it seeming like the facility vs. the family members.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

The tour was ok, but they were in the middle of going through some staffing changes. They really wanted her here but we were just not ready and had things to do, we felt the staff was a little pushy. The facility also has multiple levels and we were nervous that would be an issue. The staff were all very nice and helpful.

This was a nice community. It didn't have the 2 bedroom apartment available when we needed it.