Atria

Liked the brightness of the place when I walked in. Nice rooms and staff seemed very friendly and engaged with residents. Liked the mix of residents - independent and assisted.

We toured this community when we were looking into care options for a loved one. I like what I saw here, it seemed like a nice place, overall. The staff were all very friendly, and the facility itself was clean and well kept. However, the facility was multiple floors, which I didn't think would have been something my loved one would be able to navigate easily.

This community was a little smaller than the one I chose. They didn't have many casitas, and they didn't have any available for my time frame. They were all very nice and Hope was a doll, but I was really looking for a casita.

The community was very clean and the director knew all the residents by name. She was very engaging and overall the residents were very happy.

Its in Palisades 2 rooms available now. $6000/month plus memory care fee

Very nice and happy community. They are redoing and renovating areas, which is bit inconvenient for the residents. The food main meals are good but small portions and you feel rushed to finish. They say they have diabetic food options but they are never available. The snacks and Hors D'ouevres at a few get-togethers are not very healthy and disappointing. Staff is great and friendly. The residents are also very nice.

Independent living, assisted living, and memory care. No openings right now. Independent living can eat in the dining hall one meal a day, but it is served at 6:30? Otherwise, looked good. Attractive, 24 hour LVN's on duty. Activities, certain days to dr. appts. Outings. Felt noisy? Crowded dining room for Sunday brunch. Didn't get to see independent living apartment.

The activities are a very hard thing to judge, because you aren't there. We are in memory care and I see activities on the schedule, but I don't know if they are always happening. I think the social interaction is limited at times. The memory care is a smaller program as well. They don't seem to have a real exercise program here, they have a chair movement thing, but they don't focus on it very much. The food doesn't seem to be an issue. Laundry isn't a problem either. Everyone is nice, and it's kept clean.

It’s been good. There could be more activities or more variety to the activities they offer. They’re a clean community. The staff is very friendly and we’re happy with them. The staff is the best feature of the community.

The facility is somewhat aged and has the basic amenities. It is well maintained. The grounds are well maintained and provide a serine setting for the residents, with plenty of walking room and areas to sit. One Bedroom apartments are fairly small, however, have ample closet space. The help staff is very friendly and I have witnessed an eagerness to help. They appear to know, by name, everyone in the community. My one comment is that there should be more assistance in transitioning new members into the community - a kind of big sister or big brother program - help with understanding the programs, how to take part in the community. My mom commented several times on the fact that information was not forthcoming or inconsistent. New resident orientation is not soon enough. This resulted in my mom having a very poor first impression of the community and a negative attitude. The food service is fair. In the few times our family has dined with mom (main dining room), the food and the service was inconsistent - cold, not what was requested (side dishes or condiments), long wait times. Based on my experience and comments received from my mom, the wait staff does not listen or does not provide clarification. Some examples - ordered a diner roll (received slice of bread), ordered mustard and onions (received Ketchup and relish), ordered baked potato (received potato with no condiments - butter etc., and was not asked if it was wanted when ordered. Laundry facilities in each of the resident buildings seem to small - only one set of washer/dryer. Wait times are very long.

Cindy, Lori were great. Takes David Troxel's 'best friends' approach, cost is w/in budget plus June is 10% off plus $3K move-in allowance; room has a kitchenette, chapel is a big part & the memory care folks attend with the assisted living residents. Then and now pics at entrance. Rooms stay locked or have door open.Initial assessment would be done at Mom's house. Outside paths ok, but needs flowers. Has one raised flowerbed.

My father-in-law has been very happy since he moved in here. It is a beautiful community that is very safe. The food seems to be really good. I was impressed with Summerhill from the first day. All of the residents are encouraged to socialize and are gotten out of their rooms often -- my father-in-law does not spend all of his time in his room, which is great. There are many places for people to gather, like the family room, dining room, and patio, and the staff provides many chances for them to all get out and about. Great community atmosphere!

Mom and I looked at every assisted living facility in Tyler. Atria Willow Park has a bright clean environment with reasonably large apartments. The design around a central atrium is easy to navigate and much better than the LONG hallways that all look the same. The staff is accessible and pleasant. There are organized activities and other residents have been friendly. Mom is not crazy about the food, but they are cooking for many people and try to serve things that a majority like and will eat.

I live more independently within the community, but it has been pretty good so far. The staff/caregivers are very very nice, caring, and friendly. The rest of the residents are very nice as well. One of my only complaints is with the food: they have an often strange variety of food that I am not always interested in. The meal hours are also weird. For example, dinner ends at 6:00. There are stores close by, and the surrounding neighborhood is pretty nice. Otherwise, great community.

Everything has been lovely, they are very good. We had some growing pains when we first got there. We were able to be on top of things, we have a lot of family to advocate for our loved one. They responded to our feedback and we are much happier. It takes time for them to get to know the new resident and the family. Their social activities are fantastic, just about anything you can think of to do. People are out in the common room, and talking and doing things. She has totally perked up socially since she has been there. The food is good. I would say that just because a person is able-bodied and mostly independent, they still need to be checked on. I am thrilled with our decision. I love the look of the place, I feel proud telling people where she is. They are fantastic!

My Mom is 91 and just broke her Hip. She was a bit disoriented when we arrived at Atria. The staff is very helpful and very nice and after a few weeks my Mom is starting to adjust to being at Atria. The food is great and the place is very clean. I now have peace of mind knowing my mom is in a clean safe place to live.

We loved the staff, residents, and the food exceeded our expectations. We were shown a couple of apartments which were a bit worn but the atmosphere of the community was so hospitable that Helen was comfortable here. We will definitely keep this one in the choice list.

It was affordable and the food was fairly. And they were accommodating. We didn’t need any care services and we didn’t use any activities that they offered, so I don’t know much about them. We picked them because of the affordability.

This seemed like a really nice facility. Because of cost, we were looking at semi-private. The semi-private room I looked at required the second resident to walk through the first resident's area to get to their bedroom and the first resident to walk through the second's to get to the bathroom. If you are looking for memory care only, this is not the place.

It’s definitely a community that doesn’t need a secure environment – anyone with any kind of memory troubles – people who are moderately independent – it’s great! They do have activities and outings. They have bingo and happy hours. My loved one is very happy.