Atria

I would recommend the community to others. I would make sure that you make sure it is the right fit for your loved one. If you want quick response to questions or concerns, this may not be the place for you. There can be delays due to waiting on doctors; however, the staff that keep talking to you are very friendly. Some requests are not done in a timely manner, and this can be frustrating sometimes. The staff are good at checking on the residents and keeping them safe. There are three meals a day served and there is also a bistro area for the residents to pick up items to take with them.

The staff is very nice. They are caring towards the residents, and get involved in the activities. The staff are good at trying to get the residents involved in the activities. The staff serve the meals in the dining room, and if the resident doesn't want to leave their room, they will deliver the meals to the resident's rooms. The staff communication with the family is good anytime we have questions.

Not sure I would rate any home a 5 overall. In general I've been quite happy with Atria Willow Glen and mom's experience. Excellent activities and a strong social community. Majority of the facility is independent living. Very nice garden and grounds.

Atria Cinco Ranch is a great independent environment for senior citizens. It's in a great location with regards to services around it - shopping, etc. Recently the turnover has been a little high, which is concerning. And my mother says the food selection could be improved. But otherwise, it's a good place to be. It feels safe and secure. And the apartment is incredible. It has plenty of room, with a nice view of the park area and swimming pool.

The people at Atria Evergreen Valley were incredibly friendly. It was a nice facility.

We picked this community because of the location. They let me know if there is any issues, they are very responsive to my concerns. I would recommend to other families.

Generally the staff is caring. The people are friendly. My loved one seems happy there. Before moving in, she was alone and immobile. And now she's walking on her own up to the second floor where her apartment is. From that perspective, it has been a positive experience for her. She's engaged in a lot of activities and seems happy. The main issue is the food is terrible. They changed food providers, and the quality has gone down tremendously - to the point that it's inedible. And despite everyone complaining about it, nothing is being done.

We picked because, it was a more welcoming-homey environment and location. They can improve on value for the money and quality of the meals, as well as honoring what they advertise. Overall, I would recommend to other families.

This was a good community with nice staff. I just felt it was too big overall for our loved one.

The tour at Atria Park was fine. It was a newer facility, but that meant the staff hadn't been there very long. However, everybody was very nice there. Mostly I wanted to keep Mom near where she lived so her friends would visit her, which I think is important when considering a place.

The facility itself is very very nice and the people there are wonderful. The community has very pleasant surroundings and we really like the size of it, its not to small and not to big/overwhelming. Their food occasionally is inconsistent but for the most part it is good. We do think they could improve on their activities - the department is lacking some and could have more variety .

Other than just general communication improvement our family has been very satisfied so far. We are confident that our family member is in a good place and that they are receiving the good care that they deserve.

I love the community. The food is terrible. It's expensive. The communication was very good, about my loved ones health care. They could improve on the timeliness of providing medication. The rooms are small and it's challeging for those with disabilites, and it's not that accomodating.

Atria Harborhill is working very well with both of our loved ones there and based on our experience we would recommend them to other families.

CONS: The main con for my mom and many others is the Food Quality. Even after numerous meetings and requests, the food consistently is served lukewarm or cold. This is a big deal to the residentsl! Also, most staff in dining room are new to serving. There has recently been a HUGE price increase which goes above and beyond inflation and increases at other facilities. As an aside, read the fine print as every little addition (laundry, shower help, etc.) as it greatly increases the cost. Apts. lack proper storage. PROS: Cleaning staff, van driver, front desk workers and salon owner are kind, friendly and loving, Activities Director works diligently and with a warm smile to keep the residents happy and engaged (not easy with my mom). Lots of great activities: Local high schoolers as well as professional entertainers, board and group games ,card games, puzzle centers, happy hour at the pub, coffee time at the cafe, local trips, etc. Beautiful facilities. Mom is happy here.

The staff is wonderful, supportive and caring. Housekeeping is also good. The food could use improvement. We picked this community because, of the friendliness of everyone, and the staff seemed to really care. The place is amazing. Overall, I would recommend to other families.

Very nice facility. Looks very elegant. Staff very friendly and always willing to help. Several activities all week. Concerts. Happy hours. Social events. Dining room had really nice meals during the holidays. Provide housekeeping. Always very clean.

I fell in love with the bistro on our tour of Atria Walnut Creek. Other than that, it looked like a decent place.

This is a very nice facility. It looks very elegant. The staff is very friendly and always willing to help. They have several activities all week: concerts, Happy Hours, social events, etc. The dining room has really nice meals during the Holidays. They provide housekeeping, it's always very clean.

It has overall been a positive experience so far for my mom at Atria Bethlehem. Everything has been great - the customer service, food service, cleanliness of the facility, etc.