Atria

Staff are great. Particularly helpful to me have been Sales Director [name removed] and Residents Services Director [name removed]. Super responsive to emails and texts. Also, my sister's apartment has been serviced very well by staff in areas of cleaning, laundry, food-tray delivery and med management. The size of the studio is sufficient for basic furniture with ample space for moving around with a walker or wheelchair. Personal deliveries to Atria are brought to residents' apartments by staff.

the staff was friendly. the apartments were all facing open space and was in a circuit like many others. Its vibe seemed to fit my mother better; by that I mean the description of the pace and emphasis on my mother being a guest as much as a resident. The tour validated it. On two subsequent visits, one with my mother, it just reinforced the feeling.

Overall, the staff is attentive and the facility is clean. The price is a little high. The food is good. The apartment size is average.

Atria is extremely well-run and organized. The staff are highly professional and dependable. The facility is clean and cheerful. The studio apartment is large with a picture window that lets in lots of natural lighting. There is a small sink, mini refrigerator and cupboard in the kitchen area. There's ample storage in a linen closet with shelving across from the kitchen. Additionally, there is a separate large clothing closet with sliding doors. The bathroom is large with a roll in shower. Overall, a good experience for us.

The staff at Atria are all very friendly and helpful. There's a pretty good variety of activities on a daily basis--donuts & bingo is probably the most popular activity! The apartment size is good overall--studio deluxe has a small refrigerator and a private bathroom with plenty of room for a full size bed, and a small dining table with a few chairs. My dad's room gets plenty of natural sunlight through the window, when he remembers to open the blinds. Overall, we've been quite happy with Atria so far.

The staff, food, and everything was good. It was very pricey. I would recommend them to others who are searching for care for their loved one.

Nice well cared for facility. The person in charge gave us our tour. It was our first such tour so have nothing to compare it too. She was very kind and informative. I was not feeling well so didn't stay for lunch or get to see the memory unit. It's a little farther way from where we would prefer to be but we'll make that decision down the road.

Overall experience has been good. Only complaint is the food. Temps are cold when [name removed] eats it. She stated to me it was ok but not great. Stated food repeats often + no choice in what to eat. Please note she is in memory care. We went to the dining room downstairs while I was there and the food was mediocre. Not great and I found it on the lukewarm side. Dessert was good. Care staff are good. Room size is good with lots of space.

The staff has been friendly and accommodating. The spaces are kept very clean and the food is good. I have visited fairly often with other family and the staff and residents have been friendly and welcoming.

My mother-in-law is very happy at Atria Briarcliff Manor. She always comments how nice both the staff and other residents are. I've called her to find out she's at a talk in the parlor about "This Day in History" and I was still at home in my pajamas! The 3 meals x day have helped her gain back the unhealthy (scary) amount of weight she had lost before moving to Atria. She lives in a studio apartment that seems just right size-wise.

Everything has been great so far and the staff have been very friendly and accommodating The only complaint my father in law keeps telling us about is the food. He says he feels that sometimes its cold and bland. But we feel he just has nothing else to complain about so that's okay. Unfortunately he has not been participating much with activities yet so we can't speak to it. Being on the memory care side with him still having his memory intact for the most part, he complains that the other residents dont really converse with him

I am for the most part satisfied with Atria. Food could be better. Good activities. Room cleanliness a bit erratic. Care at times uneven. Hope this helps!!

My parents are very happy there! They are in a villa and love that they love the food. They use the workout room to ride by daily. My mom has sung in the choir. They have not really done any outings with the group. The only complaint is landscapers, which is a separate contractor, leaving debris behind their villa yard for long periods of time.

My mom moved into a one bedroom and it is the perfect size for her. She would like more choices on the food, but says it is nice to have 3 meals a day. As of right now she is not doing a lot of activities as she has only been there 3 weeks and is still adjusting. The place is very clean and looks and smells clean. Staff has always been very helpful and friendly.

We recommend a close review of each monthly statement before making payments. It's a nice place with very nice residents. Easy for them to mix and mingle which is so important!

My mother-in-law stayed in the respite apartment. It was furnished well enough for her purposes. It is a fairly small space, but she said that that encouraged her to get out into the public areas and socialize. The cleanliness of the facility was excellent. The food was good, but according to my mother-in-law, not interesting enough. She is a rather picky eater since she happens to be a very good cook. She enjoyed many of the activities, especially bingo. She was appreciative of having a hair salon right in the facility. The staff were all very nice, but there was a grievance regarding one staff member who was particularly liked by the residents, that was suddenly fired with no explanation given . For some reason, the residents felt that they were owed an explanation.

Overall, our experience was very positive. The community was immaculate, and the staff was incredibly kind and caring, especially the medication technicians, aides, and the primary RN, who was outstanding. My only significant concern occurred on my mom's last day there. After she fell, the staff called to let me know they had found her on the floor and helped her back into bed. They asked whether I wanted her taken to the emergency room or allowed to rest. Because she had dementia and it was impossible to know whether she had hit her head, I asked them to call 911 and requested that someone stay with her until EMS arrived. I later learned that when EMS arrived, they found my mom on the floor a second time, indicating she had been left alone and had gotten up and fallen again. That was very upsetting and should not have happened. Aside from that incident, Atria was an excellent fit for my mom. The quality of the staff, the cleanliness of the community, and the overall care were excellent. As long as steps are taken to prevent something like this from happening again, I would still recommend the community.

Apartment is lovely. She has a one bed which is plenty roomy - the studios seem very small. The place is very clean and the day to day staff very good. The activities are good but IMO they could do more especially getting the residents out if the facility.

Overall good experience. Facility was very clean and well-appointed. The food was excellent. There were some communication issues with the staff related to dietary restrictions and also a small billing snafu, but pretty good overall.

4 for all categories. My sister is paying $[removed] for a room that fits a queen size bed one large dresser and a night stand. Also 2 side chairs. A bathroom with toilet and sink and a walk in shower. Also one large double door closet. She has someone help her getting dressed for the day and for sleep. Room is cleaned daily. She has 3 meals in a dining area. Has mentioned foods she does not like but no substitute. She has gone to some of the activities. My sister is just not into them. Not happy with the laundry system. A few of her items have been lost. She is comfortable there and we are hoping things get better.