Arcadia Management

The Arbors was a little run down on the Assisted Living Side. However, they are in the middle of renovations on the memory care side. It was clean and well maintained on the memory side. However, the residents did not seem very active. NOt a place for my mom.

It's been somewhat of a mixed experience so far. It's a nice enough looking place, and the staff seem friendly, but my loved one has had a few complaints. She says they're very strict about meal times, and that if she arrives even a few minutes early they make her get up and leave the dining room until they are ready. She also has had a problem with ants in her room, which it has taken them a while to resolve.

The Arbors bohemia is looks beautiful, smells clean, but there is not enough staff in the wellness area. There should always be someone in the wellness office to answer the phone and talk to relatives and they seem very light on staff in this very important area. They lock the door to the wellness office at times to give out meds and there just doesn't seem to be enough staff to go around to all the clients that need care. They also seem to need more than 2 different doctors that come in to treat the patients. There is a lot of paperwork in that area and it seems they need to hire more people so they could be better organized.

It's ok, but when they had say that they will have him ready by a certain time, they don't. When I changed from one to the next room and we were cleaning out the closets and gathering his stuff, there were dirty diapers under the sink. Whenevery I bring up an issue to someone, I keep getting the answer that it's not their department. I thought they were shadowing him and this doesn't seem to be the case, at least as far as I can tell. The residents seem to complain that the food stinks, it sucks. There is a choice of two things. The chicken is very dry. One time their choice was sardines or macaroni and cheese. They had dogs come in, and bingo, and old movies at night, but when I went in at 7:30 one evening there was nothing going on but old movies. They do have outings sometimes. The staff is friendly, the ones who clean the room and the ones who doing the activites and the receptionists. The reason we did take this is because they didn't serve alcohol.

The Arbors at Islandia-East also was very nice. All inclusive.

Mom moved in for a week to week respite. Like it alot so she decided to stay on permanently. Recently there have been a few problems with her prescriptions, a drafty window and a leak in her ceiling which has caused her a bit of concern.

Nice..fair choice. meds at meals. two seatings for meals. pendent from outside company

Great place but not as nice as when we last visited. Costs went up but I don't think mom would like it

very clean, no odors staff very friendly not too much outdoor space good on nurtrition felt safe very ood personal care 30 day moveout time and every 90 day review felt good about trusting my instincts.

Like Atria S Setauket, very lovely staff. LIked the studios, but would have liked a bit more light; Do like the location of dining room. Like the "porch." Would like the common park area to be away from the noise of the LIE. Might be hard for those who are already hard of hearing to converse. Like the range of activities. All parts of the facility were being used from the common area to the beauty parlor, to the movie room. Was a little disturbed by all the people in the common area asleep. Did like the impromptu tissue paper flower making.

My concern was the elevator. At the time of my visit, residents were waiting on line for the elevator. I beleive maint or housekeeping was involved with the elevator. There should be a designated elevator for maint and h/keeping. A safty issue....

The facility was very nice. The residents were much more limited in their mobility than my parents. I did not feel this was the right place.

I am surprised at the other reviews of this location, and would tend to think these are reviews added by the Arbors themselves. reality...... This is an old holiday inn type building, as far as cleanliness I would think there could be some improvement, yesterday while visiting I noticed PILLS on the floor outside the residents doors, including pills found on the floor in the elevator, this is medication that elderly people have paid copays for! the food is mediocre at best, and if you order a meal to the room there is a 3.00 delivery fee tacked on to your rent, which in itself is fine but they deliver cold , half meals because they run out of things. they are drastically understaffed and have woken residents (including my mother )up at 4 AM to start administering morning pills just so they can complete the task before the next round needs to be administered. all this and we just received a rent increase of almost 220.00 meanwhile income from S.S. was only $20 the staff is friendly I do not want to take anything away from them, but as far as how this place is run it could use some major improvements

Decent place because of some of the staff and residents. Activities are pretty good, but food is below average. The aides are a mixed bag, some are good, some bad, and you never know what you will get. The upper management, however, is a different story. Because of this, good employees don't stay on very long and this causes issues for the residents.

It's a nice community, but it's not a great fit. There is one lady that is great, but if she isn't there I am not sure my loved one is checked on. Getting up and down from the third floor is really difficult. If you are mobile and able to get around you might be really happy here. If you are going to be on the third floor and you are able to hold a conversation this may not be the best fit.

During my visits, I have witnessed multiple troubling issues: I saw cockroaches in her room. She was left sitting in the dining area in her wheelchair for an extended period of time, crying, not knowing how to get back to her room. She had a gash on her leg that she could not explain. It had not been cleaned or bandaged until I noticed it and raised concern. I was then told there were no nurses on the premises that day to address it. There was feces on her rug, sneaker, and bedsheets that had gone unnoticed. I was told cleaning it was “not their job.” She asked for yogurt after seeing another resident eating it and was told she was not allowed to have one. Her laundry had not been done for over a week, and her clothes smelled. On another visit, her laundry had been cleaned but left sitting on the couch for days, with no one assisting her in putting it away. She did not even realize her clothes were there.

My sister requires assistance with daily activities such as getting dressed, showering, and using the bathroom. She frequently has difficulty receiving timely help, particularly when she needs assistance with toileting and getting ready for the day. When our family raised these concerns, [name removed] was very understanding and listened carefully. Unfortunately, these issues are still ongoing. I have heard other residents express concerns about the quality of the food, although I have not personally tried it. The aides are generally very pleasant and kind. However, I feel that there may not be enough staff to adequately meet the residents’ needs. If [name removed] required less assistance with daily living, I believe our overall experience would likely be much better.

Our family member stayed in the Transition Sector. The room is spacious in size. The meals were never served at a hot temperature, but more at room temperature. Not saying the meals were not fully cooked, but they were served warm. Staff seemed to change often. I think confusing residents.

The people working there are over worked and under paid. They aren't happy and it shows in their care. Don't choose The Arbors at Westbury. What amenities? The room size was fine/average. The cockroaches IN the rooms were the issue.

Everything is great, except…… Whenever you call to have someone come to your room for help it’s at least a 2 hour wait. The aide told us there is only 1 worker for 20 rooms! Before we signed the lease we were told 30 min max. Unacceptable