AgingCare 2

My loved ones don’t really have much to do with the activities, but there are activities. They were very helpful in an emergency situation. It’s a little problem trying to get the same person to work on the weekend. There was only one incident where the caregiver couldn’t make it, but the agency fixed it when they could. Again, they were very helpful in an emergency situation.

Being in a different location than my loved one, this feedback is based on the feedback she has given me. She really likes the lady that comes in and takes care of her! They have very similar beliefs and backgrounds. Her caregiver has experience in the ailment of my loved one, so she can really relate to her needs! There was a bit of an issue in the beginning, but then we got a caregiver that we love!

My experience working with Visiting Angels was good, from the perspective of getting the appointments arranged, etc. Working with the office staff was very easy. My mother has had complaints about the caregivers that she has worked with, it sounds like they may have been a bit lacking in professionalism.

I liked the owner and they would go out of their way to make sure we had someone. However there was no real consistency of care. We had twelve aides in four months. I didn't feel like any of the trained caregivers could do a better than I could in caring for her and I am not a CNA.

Waaay too expensive! More than $100-$150 MORE per day than the one licensed, fully insured and tax/labor law abiding service that I've found on my own, and talked with! Perhaps there are too many levels of commissions involved? Very disappointed in 'A Place For Mom,' if their recommendations are all so unaffordable!

This is the third girl I've had and we really like her but it's hard because she's been sick and when I call they tell me they can get another one but it's another two or three hours before they can come and I've had to cancel some appointments. I hope she'll be here on Wednesday but I don't know yet. I'm a little upset.

They're an enormous convenience but they have limitations. The care is variable. There are different people involved - some are a 5 and some are as low as a 2. The owner of the company called me and asked me how they can improve which I was very impressed with. He seemed to generally want information instead of just encouragement or confirmation. Sometimes the send us superb people and sometimes they send us people that are not as well trained or prepared as I wish they were. At the moment we have a woman who works her tail off and does what she knows to do very well but they haven't told her enough about what she is supposed to do. There were people that know what they were doing from A to Z and do it with cheer, calm and real delighted willingness.

We were very pleased that we found somone but it turns out she's a school teacher so she'll be leaving and we weren't told that before. We didn't like either of the first two people they sent out but Stacy was fabulous!

Competent process, but, they did not deliver candidates quickly enough for us to proceed.

Sounds good but high cost.

Not a live in place- home care

$19-23 per hour with minimum of 3 hours. Will do one visit at $45 for 2 hours or less.

once monthly cleaning & housekeeping only

4 hour min. flat rate for 2 hours

They do not tell the truth. They tell you they will have one person and then you get someone else, we get new people all the time. We have had a lot of scheduling issues. It has not been a very good experience.

My biggest problem with this service was having them to send out someone to take care of my mother who was fully certified and fully vaccinated. There was a promise that there would be a primary and a secondary caregiver was never given and it was difficult always having different people in and out

We had only used Pink Hearts temporarily while we were looking to find an assisted living community for our loved ones. Everyone was very friendly, nice and all of that. However, we think they had some scheduling issues, because some care givers would not show up or come late. For those who did not show up the owner would come herself. This was to no fault of the owner she was awesome. The owner was just so caring, and passionate. She handled herself very professionally and was just phenomenal. For the care givers who did show up were great, but it seemed like they did not show up or were late more times then them showing up on time. We do know the pandemic had a lot to do with it, because Pink Hearts came highly recommend.

The communication was good at first. Now I have to ask for the invoice to review before they charge my mom's credit card. I'd like to find a good person that is less expensive. The second person talked vs. listened to my mom and didn't do the chores we checked off the list provided.

When out caregiver quit to move on to a better opportunity, we didn't find out about it until a few days later - from the caregiver, who stopped by to check up on my mom. Since we had scheduled a caregiver for the next day, I called the office to ask about the situation and was told they had another person they were going to send. I was surprised and asked why, after going to all the trouble to introduce us to our first caregiver and verifying that the personalities were a good fit, they were planning on sending someone new without an introduction or even a notification. They didn't have an answer for that, so perhaps it is SOP in the industry, however I was unhappy with it and we decided to put off having a new caretaker until there was a greater need for Mom, and probably after researching a different company.

We are having a bit of a struggle with this home care service. A few of the caregivers that we have worked with have been let go , and there were several times that the caregiver was late to the house. I have even have to leave work in order to care for my loved one when the caregiver could not make it. Overall, we are not too pleased with this home care service.